The Display Is Turning On When It Shouldn't; The Screen Is Blank Or There's A Problem With The Image On The Screen - SMART Board 6000S Series User Manual

Chapter 5 Troubleshooting

The display is turning on when it shouldn't

Symptom
The display turns on or enters Ready
mode when it shouldn't.
The screen is blank or there's a problem with the
image on the screen
Symptom
The screen is blank.
A computer is connected to the
display, but only a connection
message appears on the screen.
smarttech.com/kb/171415
Troubleshooting steps
Check for and, if possible, move the display away from the following:
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o Direct sunlight
o Bright lights
o Forced air ducts
o Plasma displays
o Infrared audio systems and other infrared sources
o Polished floors, glass walls, or other reflective surfaces
Be aware that the proximity sensors' range is 16' (5 m).
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Note
The display will turn on when one of its receptacles receives a video signal, when
checking for or applying system updates, or when it receives commands via its
RS-232 connection.
Troubleshooting steps
Make sure the screen is working by tapping the Home button
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screen or pressing the Home button
screen.
Make sure the display is not in Standby mode by pressing the Power button
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Make sure any connected computers are on and not in an energy saving mode.
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Restart the display and any connected computers.
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Replace the video cables connecting any computers to the display to determine if
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the issue is with the cables.
Make sure the computer is connected to the currently selected input.
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Make sure the display supports the connected computer's refresh rate.
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See Setting a connected computer's resolution and refresh rate on page 51.
If the currently selected input is a computer, make sure the computer is not in an
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energy saving mode.
below the
on the remote control to open the Home
.
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