SMART Board 7000 Pro Series Installation And Maintenance Manual
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SMART Board® 7000 and
7000 Pro series
interactive displays
INSTALLATION AND MAINTENANCE GUIDE
SBID-7075
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SBID-7086
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SBID-7275
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SBID-7286
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SBID-7375
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SBID-7386
SBID-7075P
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SBID-7086P
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SBID-7275P
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SBID-7286P
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SBID-7375P
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SBID-7386P
ID7075-1
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ID7086-1
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Summary of Contents for SMART Board 7000 Pro Series
- Page 1 SMART Board® 7000 and 7000 Pro series interactive displays INSTALLATION AND MAINTENANCE GUIDE SBID-7075 SBID-7086 SBID-7275 SBID-7286 SBID-7375 SBID-7386 SBID-7075P SBID-7086P SBID-7275P SBID-7286P SBID-7375P SBID-7386P ID7075-1 ID7086-1 Was this document helpful? smarttech.com/docfeedback/171164...
- Page 2 Learn more This guide and other resources for SMART Board 7000 and 7000 Pro series interactive displays are available in the Support section of the SMART website (smarttech.com/support). Scan this QR code to view these resources on your mobile device. Licenses The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
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Page 3: Important Information
Important information IMPORTANT There are critical software updates for the display that you need to install to ensure the display is fully functional and provides the best experience. Connect to a wired or wireless network to automatically download and apply these updates as well as future updates. WARNING Failure to follow the installation instructions shipped with the display could result in injury and product damage which may not be covered by the warranty. - Page 4 IMPORTANT INFORMATION If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments with care when disposing of them. Do not move or mount the display by connecting rope or wire to its handles. The display is heavy, and failure of the rope, wire or handle could lead to injury.
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Page 5: Federal Communication Commission Interference Statement
IMPORTANT INFORMATION You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for CSA/UL 60950. -
Page 6: Innovation, Science And Economic Development Canada Statement
IMPORTANT INFORMATION NOTE This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. -
Page 7: United Arab Emirates - Tra Registration Details
IMPORTANT INFORMATION WARNING This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment may cause radio interference. Radio frequency band and maximum power level: Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm) 2402–2483.5 Compliance to Malaysia specification The SMART Technologies ULC Interactive Display SBID-7075, SBID-7075P, SBID-7086, SBID-7086P, wireless Pen models SBID-7000-PEN and SBID-7000P-PEN meet the Malaysian requirements as defined by the Certifying Agency, SIRIM QAS International. -
Page 9: Table Of Contents
Contents Important information Federal Communication Commission interference statement Innovation, Science and Economic Development Canada statement EU declaration of conformity Compliance to Malaysia specification United Arab Emirates – TRA registration details Microsoft statement regarding Windows 10 operating system Chapter 1: Welcome About this guide Identifying your specific model Features... - Page 10 CONTENTS Preventing condensation Replacing the pens and eraser Turning the display off and back on Resetting the display Removing and transporting the display Updating system software Chapter 6: Troubleshooting Resolving issues with power Resolving issues with presence detection Resolving issues with video Resolving issues with image quality Resolving issues with audio Resolving issues with touch and digital ink...
- Page 11 CONTENTS Batteries More information smarttech.com/kb/171164...
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Page 13: Chapter 1: Welcome
This chapter introduces the SMART Board® 7000 and 7000 Pro series interactive displays. About this guide This guide explains how to install and maintain a SMART Board 7000 or 7000 Pro series interactive display. It includes the following information: How to install the display... -
Page 14: Identifying Your Specific Model
(see More information on page 8). Identifying your specific model SMART offers several different models of the SMART Board 7000 and 7000 Pro series interactive display and iQ appliance. Identifying your SMART Board 7000 or 7000 Pro series interactive display model The following models of SMART Board 7000 and 7000 Pro series interactive display are available:... -
Page 15: Features
Features The SMART Board 7000 or 7000 Pro series interactive display is the hub of your classroom or meeting room. PC-free embedded computing provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires, cables or manual software and firmware updates. -
Page 16: Components
CHAPTER 1 WELCOME Components The display consists of the following components: Name More information Pictured Screen Page 5 Presence detection sensor (×2) Page 5 Home button Page 5 Eraser Page 6 Pen (×4) Page 6 Convenience panel Page 6 iQ appliance (and Intel Compute Card) Page 6 Connector panel Page 27 Not pictured... -
Page 17: Screen
CHAPTER 1 WELCOME Screen The following are the dimensions of the screen: Model Diagonal Width Height SBID-7075 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm) SBID-7086 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm) SBID-7275 75" (190.5 cm) 65"... -
Page 18: Pens And Eraser
CHAPTER 1 WELCOME Pens and eraser The display comes with black, red, blue and green pens. Each pen has an attached eraser and an indicator light. In addition to the pens, the display includes an eraser, which you can use when you want to erase a large area on the screen. -
Page 19: Accessories
CHAPTER 1 WELCOME CAUTION The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1. Use the Identifying your iQ appliance model wizard on the SMART support site to identify your... -
Page 20: More Information
CHAPTER 1 WELCOME For more information, see the SMART Audio 400 classroom amplification system specifications (smarttech.com/kb/171137). USB extenders As noted in Connecting cables for room computers, guest laptops and other input sources on page 24, the USB connection between the display and computer should be no longer than 16' (5 m). - Page 21 These documents are available in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view the SMART Board 7000 and 7000 Pro series interactive displays pages in the Support section. smarttech.com/kb/171164...
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Page 23: Chapter 2: Installing The Display
Chapter 2 Installing the display Moving the display to the installation site Using transportation aides Accommodating doorways, hallways and elevators Dealing with cracked, chipped or shattered glass Saving the original packaging Installing the display on a wall Choosing a location Choosing a height Assessing the wall Selecting mounting hardware... -
Page 24: Using Transportation Aides
CHAPTER 2 INSTALLING THE DISPLAY IMPORTANT Move the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When moving the display, do the following: Follow local safety regulations and standards. Keep the display in its original packaging. -
Page 25: Dealing With Cracked, Chipped Or Shattered Glass
CHAPTER 2 INSTALLING THE DISPLAY you keep the foam pieces on the bottom corners of the display. These foam pieces protect the display if you need to set it down during transportation. You might also need to rotate the display so that its top frame faces to the side. You can do this during transportation, but when you install the display, it must be in landscape orientation (with the top frame facing up). -
Page 26: Installing The Display On A Wall
CHAPTER 2 INSTALLING THE DISPLAY Installing the display on a wall Typically, you install the display on a wall in a classroom or meeting space. Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. - Page 27 CHAPTER 2 INSTALLING THE DISPLAY Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: NOTE The viewing area depends on the display’s resolution and a variety of other factors.
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Page 28: Choosing A Height
CHAPTER 2 INSTALLING THE DISPLAY Choosing a height Consider the general height of the user community when you choose the height for the display. SMART recommends that you mount the display so that its top is 6' 5" (1.9 m) from the floor. NOTE If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the installation height or angle. -
Page 29: Mounting The Display
CHAPTER 2 INSTALLING THE DISPLAY Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting options. If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can support the display’s weight as well as the weight of any attached accessories and can accommodate the display’s dimensions. - Page 30 CHAPTER 2 INSTALLING THE DISPLAY Use M8 bolts (not included) to fasten the wall bracket. Bolt length 12 mm + x mm < M8 < 45 mm + x mm where x is the combined thickness of the wall bracket and washer 97.36–177.01 in-lb.
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Page 31: Installing The Display On A Stand
CHAPTER 2 INSTALLING THE DISPLAY Mounting multiple displays If you mount multiple displays side by side, you can connect a RS-232 cable from the rightmost display’s RS-232 OUT connector to the next rightmost display’s RS-232 IN connector, and so forth, to turn on, turn off and otherwise operate all of the displays from the right-most display’s convenience panel. -
Page 32: Using A Third-Party Stand
CHAPTER 2 INSTALLING THE DISPLAY Using a third-party stand For information on selecting and using a third-party stand, see Installing your SMART Board 7000 or 7000 Pro on a stand. smarttech.com/kb/171164... -
Page 33: Chapter 3: Connecting Power And Devices
Chapter 3 Connecting power and devices Connecting power Connecting to a network Connecting the Intel Compute Card Connecting cables for room computers, guest laptops and other input sources Connecting external speakers Connecting room control systems Display connector panel reference Display convenience panel reference iQ appliance reference Other connectors Connect the display to power after you install it but before you turn it on for the first time and... -
Page 34: Connecting Power
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting power Connect the supplied power cable from the AC power inlet on the bottom of the display to a power outlet. NOTE Refer to the display’s specifications for power requirements and power consumption information (see More information on page 8). -
Page 35: Connecting The Intel Compute Card
CHAPTER 3 CONNECTING POWER AND DEVICES If you’re using one of the display’s RJ45 jacks to connect to a network, you can connect the other RJ45 jack to a computer to provide network access for the computer. This is particularly useful if there is only one wired network connection in the room. -
Page 36: Connecting Cables For Room Computers, Guest Laptops And Other Input Sources
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting cables for room computers, guest laptops and other input sources You can connect cables to the display so that users can connect and use room computers, guest laptops or other devices, such as Blu-ray™ disc players. The connector panel includes three sets of computer connectors: VGA: This set of connectors can accommodate a VGA... -
Page 37: Connecting External Speakers
SMART software should be installed on any computers users connect to the display. For information on installing SMART software and viewing a connected computer’s input on the display, see the SMART Board 7000 and 7000 Pro series interactive displays user’s guide (smarttech.com/kb/171163). -
Page 38: Connecting Room Control Systems
CHAPTER 3 CONNECTING POWER AND DEVICES In addition to the stereo 3.5 mm out connector, the display provides a Sony/Philips Digital Interface (S/PDIF) out connector. S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to decode this connection to analog for use with external speakers. -
Page 39: Display Connector Panel Reference
CHAPTER 3 CONNECTING POWER AND DEVICES Display connector panel reference The following diagram and table present the connectors on the display’s connector panel: Connector Connects to Notes Stereo 3.5 mm out External speakers See page 25 and Analog audio cables and connectors. S/PDIF out Digital audio output See page 25 and... -
Page 40: Display Convenience Panel Reference
CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes USB Type-A [N/A] This connector is a service port. RJ45 (×2) Network See page 22 and Ethernet (network) cables and connectors. Display convenience panel reference The following diagram and table present the connectors on the display’s convenience panel: Connector Connects to Notes... -
Page 41: Iq Appliance Reference
CHAPTER 3 CONNECTING POWER AND DEVICES iQ appliance reference The following diagram and table present the connectors on the iQ appliance: AM30 AM50 AM40 Connector Connects to Notes RJ45 Network Do not use this jack. Use the jacks on the display instead. See page 22. - Page 42 CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes Eject button [N/A] This button ejects the Intel Compute Card. Ejecting the Intel Compute Card. Intel Compute Card [N/A] For iQ appliance (AM50) only. USB Type-A Supported peripherals For iQ appliance (AM50) only. Any supported peripherals connected to this receptacle are available in the Windows 10...
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Page 43: Other Connectors
CHAPTER 3 CONNECTING POWER AND DEVICES Other connectors There are additional connectors on the bottom of the display (see Mounting multiple displays on page 19 and Appendix B: Remotely managing the display on page 55). smarttech.com/kb/171164... -
Page 45: Chapter 4: Turning On The Display For The First Time
8. If the display isn’t using a wired network connection, select a wireless network, and then tap Next. 9. Select the list of applications that will appear in the launcher, and then tap Next. For more information about the apps, see the SMART Board 7000 and 7000 Pro series interactive displays user’s guide (smarttech.com/kb/171163) - Page 46 CHAPTER 4 TURNING ON THE DISPLAY FOR THE FIRST TIME 10. Select the apps you want to appear in the launcher, and then tap Next. To change which apps appear in the launcher, see Adding or removing apps from the launcher.
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Page 47: Chapter 5: Maintaining The Display
Chapter 5 Maintaining the display Checking the display installation Cleaning the screen Maintaining ventilation Preventing condensation Replacing the pens and eraser Turning the display off and back on Resetting the display Removing and transporting the display Updating system software Applying an automatic system software update manually Updating system software manually With proper maintenance, the display will provide years of use. -
Page 48: Cleaning The Screen
CHAPTER 5 MAINTAINING THE DISPLAY Cleaning the screen Follow these instructions to clean the screen without damaging its anti-glare coating or other product components. CAUTION Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth. -
Page 49: Preventing Condensation
Turning the display off and back on In most situations, you can put the display to sleep when not using it following the instructions in the SMART Board 7000 and 7000 Pro series interactive displays user’s guide (smarttech.com/kb/171163). In some situations, such as when you need to transport the display or clean its screen, you need to turn off the display for a period of time. -
Page 50: Resetting The Display
CHAPTER 5 MAINTAINING THE DISPLAY To turn the display back on Press the Power button on the convenience panel. Resetting the display You can reset the display and the iQ appliance using the convenience panel. To reset the display Press and hold the Power button on the convenience panel for 10 seconds. -
Page 51: Updating System Software
CHAPTER 5 MAINTAINING THE DISPLAY 6. Lift the display from its mounting location. WARNING Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting in injury and severe product damage. CAUTION Do not leave the display face up, face down or upside down for an extended period. -
Page 52: Updating System Software Manually
CHAPTER 5 MAINTAINING THE DISPLAY 2. Scroll to Auto Update. 3. Under Check for Updates Now, tap Apply Update Now. The display turns off and then turns back on. The display then applies the update. If there is an update for the pen firmware, the pen’s indicator light will flash green or amber. Leave the pen in the tray until the pen’s light is a solid color. -
Page 53: Chapter 6: Troubleshooting
Chapter 6 Troubleshooting Resolving issues with power Resolving issues with presence detection Resolving issues with video Resolving issues with image quality Resolving issues with audio Resolving issues with touch and digital ink Resolving issues with the iQ experience Resolving issues with the Intel Compute Card Resolving issues with software Referring to the SMART knowledge base for additional troubleshooting information Contacting your reseller for additional support... -
Page 54: Resolving Issues With Power
CHAPTER 6 TROUBLESHOOTING Resolving issues with power Issue Solutions The display doesn’t turn on and its Make sure the power cable is securely fastened to the power outlet and the power light isn’t lit. display. NOTE If the power cable is connected to a power bar, make sure the power bar is securely fastened to the power outlet and turned on. -
Page 55: Resolving Issues With Video
CHAPTER 6 TROUBLESHOOTING Resolving issues with video Issue Solutions You’re experiencing the following Make sure any connected computers are on and not in Standby mode. or similar issues with video: Make sure the iQ appliance is securely installed in the accessory slot and its power light is on. - Page 56 CHAPTER 6 TROUBLESHOOTING Issue Solutions There are bright spots on the Open the on-screen display menu. If it appears correctly, the issue is with the screen. video input. Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.
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Page 57: Resolving Issues With Audio
CHAPTER 6 TROUBLESHOOTING Resolving issues with audio Issue Solutions You’re experiencing the following If you’re using external speakers, make sure the speakers are turned on. or similar issues with audio: Make sure the cables connecting the display to the computer are securely fastened. -
Page 58: Resolving Issues With Touch And Digital Ink
On Mac computers, open System Information and ensure there are no error messages in the display’s row. You’re experiencing issues with Use only SMART Board 7000 series interactive display pens with the display. one or more of the display’s pens. Pens from other interactive displays aren’t compatible. -
Page 59: Resolving Issues With The Intel Compute Card
CHAPTER 6 TROUBLESHOOTING Resolving issues with the Intel Compute Card For information on resolving issues with the Intel Compute Card, including the drivers, see Troubleshooting Windows 10 on Intel Compute Card. Resolving issues with software For information on resolving issues with SMART Learning Suite (including SMART Notebook software), see Troubleshooting SMART Notebook For information on resolving issues with SMART Meeting Pro software, see... -
Page 60: Finding The Iq Appliance Serial Number
CHAPTER 6 TROUBLESHOOTING Finding the iQ appliance serial number The iQ appliance’s serial number is located in the following places: In the iQ settings (see Appendix A: Adjusting iQ settings on page 49) On the iQ appliance NOTE You need to remove the iQ appliance from the display to find the serial number. smarttech.com/kb/171164... -
Page 61: Appendix A: Adjusting Iq Settings
Appendix A Adjusting iQ settings Network settings Personalization Application settings System settings You can access settings using the icon on the Home screen. Network settings Option Values Function Notes [N/A] Shows which wireless network the Turn on Wi-Fi to discover networks. Wi-Fi display is connected to. - Page 62 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes IP address [N/A] Shows information about the [N/A] network the display's scaler is connected to. Bluetooth [N/A] Shows information about the [N/A] display’s Bluetooth Personalization Option Values Function Notes [Wallpapers] Select the wallpaper that appears 1920 ×...
- Page 63 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes Enable annotation Enables or disables annotations on [N/A] the Browser and Screen Share app layers Screen Share Require Permission [N/A] Enables or disables a device [N/A] automatically connecting and sharing its screen. [N/A] Closes and restarts the Screen You can restart Screen Share as a...
- Page 64 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes Date & Time Sets the display’s date and time Configure the network to Automatic Date & automatically allow Network Time Protocol Time (NTP) requests to Internet time servers. See Connecting to a network.
- Page 65 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes Clean Up Policy Disabled Sets how often the display [N/A] cleans up Manually reset with the Clean Up button in the launcher 1 hour 2 hours 3 hours 1 day Clean Up the [N/A] Saves the Whiteboard session [N/A]...
- Page 66 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes Serial Number [N/A] Shows the iQ appliance serial [N/A] number Firmware Details [N/A] [N/A] [N/A] Legal Information [N/A] [N/A] [N/A] End User License [N/A] Shows the SMART end user [N/A] license agreement Agreement Open Source Licenses [N/A] Shows the open source licenses [N/A]...
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Page 67: Appendix B: Remotely Managing The Display
Appendix B Remotely managing the display Connecting multiple displays Configuring the computer’s serial interface settings Power states Commands and responses Power state commands Input commands Brightness commands Freeze commands Volume commands Mute commands Firmware version commands Serial number commands Part number commands Resolving issues with remote management You can connect an RS-232 cable from the computer’s serial output to the RS-232 IN connector on the bottom of the display to remotely select video inputs, turn the display on or off and get... -
Page 68: Connecting Multiple Displays
APPENDIX B REMOTELY MANAGING THE DISPLAY IMPORTANT Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type. Connecting multiple displays You can connect up to ten displays to a room control system by connecting a RS-232 cable from the computer’s serial output to the rightmost display’s RS-232 IN connector and then connecting another RS-232 cable from the rightmost display’s RS-232 OUT connector to the next rightmost display’s RS-232 IN connector:... -
Page 69: Power States
APPENDIX B REMOTELY MANAGING THE DISPLAY To configure the computer’s serial interface 1. Turn on the display. 2. Turn on the computer, and then start the serial communications program or terminal emulation program. 3. Activate local echo. 4. Configure the serial interface settings using the following values, and then press ENTER. Baud rate 19200 Data length... -
Page 70: Commands And Responses
APPENDIX B REMOTELY MANAGING THE DISPLAY Power state Description STANDBY The screen is off, and the display is in a low power state. The display enters READY state when the following occurs: The presence detection sensors detect people in the room. A user presses the Power button on the convenience panel. - Page 71 APPENDIX B REMOTELY MANAGING THE DISPLAY NOTES Use ASCII formatted commands. Commands aren’t case-sensitive. You can use the BACKSPACE key when typing commands. Review each entry carefully before you press ENTER. Don’t send another command until you receive the response and the next command prompt.
- Page 72 APPENDIX B REMOTELY MANAGING THE DISPLAY To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5: >set volume+5 volume=70 > This example decreases the volume by 15: >set volume-15 volume=55...
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Page 73: Power State Commands
APPENDIX B REMOTELY MANAGING THE DISPLAY Power state commands Get command Set command Response get powerstate set powerstate[Value] powerstate=[Value] Where [Value] is one of the following: Where [Value] is one of the following: =ready ready =standby standby =powersave powersave updateon NOTE updateready If the display is in UPDATEON or... -
Page 74: Brightness Commands
APPENDIX B REMOTELY MANAGING THE DISPLAY Brightness commands Get command Set command Response get brightness set brightness[Value] brightness=[Value] Where [Value] is one of the following: Where [Value] is a number between 5 and 100 +[Value] -[Value] =[5–100] Freeze commands Get command Set command Response get videofreeze... -
Page 75: Firmware Version Commands
APPENDIX B REMOTELY MANAGING THE DISPLAY Firmware version commands Get command Response If one display is connected get fwversion fwversion=[Value] Where [Value] is the firmware version. If multiple displays are connected [Display],@ get fwversion @,[Display] fwverversion=[Value] Where [Display] is the display’s label (A, B, and so on). Where [Display] is the display’s label (A, B, and so on). -
Page 76: Resolving Issues With Remote Management
APPENDIX B REMOTELY MANAGING THE DISPLAY Resolving issues with remote management The following table presents common issues with remote management and explains how to resolve them: Issue Solutions You’re experiencing general issues Make sure all the cable connections are secure. with remote management. -
Page 77: Appendix C: Hardware Environmental Compliance
Appendix C Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health. - Page 78 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171164...
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