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Siemens HiPath 4000 Operating Instructions Manual

Siemens cell phone operating instructions.
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HiPath 4000
optiPoint WL1 professional
optiPoint W1 professional
Operating Instructions


Table of Contents

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   Summary of Contents for Siemens HiPath 4000

  • Page 1 HiPath 4000 optiPoint WL1 professional optiPoint W1 professional Operating Instructions...
  • Page 2: Operating Instructions

    These operating instructions describe the optiPoint WL1 professional and optiPoint W1 professional mobile telephones and their functions on the HiPath 4000 Version 1.0 communication server. All functions that can be performed via your telephone are described here. If some of the...
  • Page 3 Important information Symbols This device meets the requirements contained in the EU Directive 1999/5/ EG and thus carries the CE symbol. This device has been manufactured in accordance with our certified environ- mental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.
  • Page 4: Table Of Contents

    Contents Contents Basic facts of operation ..... . . 8 optiPoint WL1 professional ........8 optiPoint W1 professional .
  • Page 5 Accepting and placing calls ....26 Answering a call ......... . 26 Last number redial.
  • Page 6 Contents If you do not get through..... . . 46 Using the callback function ........46 Storing a callback request .
  • Page 7 Contents Documentation......70 Tips ........71 Cleaning the telephone .
  • Page 8: Basic Facts Of Operation

    Basic facts of operation Basic facts of operation optiPoint WL1 professional Line indicators Left/Up arrow Low battery icon Soft key A Soft key B Power On Off-Hook/On-Hook Function How to use the keys: Select Down Charging contacts page 11 Earpiece Right/Down arrow Voicemail icon Shortcut Menu &...
  • Page 9: Optipoint W1 Professional

    optiPoint W1 professional Line indicators Left/Up arrow Low battery icon Select Down Soft key A Soft key B Power On Off-Hook/ On-Hook Battery release Function Charging contacts How to use the keys: Basic facts of operation Headset jack page 11 Earpiece Right/Down arrow Voicemail icon...
  • Page 10: Line Indicator

    Basic facts of operation Step by Step LINE LINE Line indicator If the whole display content can not be shown at once, the line indicator will appear with an arrow to the right or the left. Scroll horizontally (according the displayed arrow) to see the covered part of the display.
  • Page 11: Description Of The Keys

    Description of the keys Function keys The following function keys are available: Name Power On • Off-Hook • • Power Off • On-Hook • • Soft key A • • Soft key B Soft key C Soft key D Menu key •...
  • Page 12: Soft Keys

    Basic facts of operation Soft keys Soft keys are the toggle keys located directly beneath the display. The cur- rent function is shown on the display immediately above them. Example: optiPoint W1 professional Depending on the settings which were made in the gateway you can use various functions.
  • Page 13: Shortcut Menu

    Step by Step MENU Shortcut Menu Your administrator can assign up to 16 features to a shortcut key. Each shortcut key may have only one fea- ture assigned to it. There are 16 possible softkey com- binations. The feature abbreviation is viewed in the soft- key display, the feature description is viewed in the Shortcut Menu.
  • Page 14 Basic facts of operation Step by Step For fast access while operating, note the pro- grammed Shortcut numbers and menu labels for the associated actions in the following table. Level Soft Short Menu Label Action...
  • Page 15: Use Shortcut Menu Features

    Step by Step TRAX Use Shortcut Menu features You can activate Shortcut Menu features while operat- ing calls or system settings with the Shortcut number or with its softkey. To use this function you have to know either the Shortcut Menu number or the Shortcut Menu abbreviation of the feature! Example: You want to transfer a call;...
  • Page 16: How To Access A Function Of The Communication System

    Basic facts of operation Step by Step Callback Dial again --> SERVICE --> SERVICE --> More features --> Display --> How to access a function of the communication system ... through direct dialogue Functions can be selected directly while making a call, depending on the situation.
  • Page 17: Which Functions Can I Use

    Basic facts of operation Which functions can I use? Basic and enhanced functions You can use all the basic and enhanced functions of your communication platform that are offered via dialogue and in the menu "SERVICE" in the dis- play. How can I use them most effectively? More often than not, a phone number that you have dialled is busy.
  • Page 18: Putting The Handset Into Service

    Putting the handset into service Putting the handset into service Removing the protective cover Inserting the batteries • • • • optiPoint WL1 professional To remove the Battery Pack, press down on the latch on the Battery Pack on the back of the Wireless Telephone. The Battery Pack releases outward. To replace it, slide the lip of the Battery Pack into the bottom of the cavity.
  • Page 19: Charging And Using The Batteries

    Putting the handset into service optiPoint W1 professional To remove the Battery Pack press both battery release buttons. The Battery Pack releases outward. To replace it, slide the Battery Pack straight into the cavity. Battery release buttons Charging and using the batteries The Wireless Telephone will need to have its Battery Pack recharged peri- odically.
  • Page 20: Battery Operating And Charging Times

    Putting the handset into service • • • Battery operating and charging times The operating times are only achieved after several charging and discharg- ing cycles. Stand-by mode (hours) Talk time (hours) Charging time (hours) 80 h Initial charging: Charge the batteries for at least 1.5 hours without a break, regardless of the charging status display.
  • Page 21: Activating/deactivating The Handset

    Step by Step Activating/deactivating the handset Activate by pressing the off-hook key. A confirmation beep is heard. Deactivate by pressing and holding down the on-hook key while in idle state (confirmation beep). Note: • The handset can only be fully switched off when removed from the charging shell.
  • Page 22: Setting The Handset

    Setting the handset Step by Step Sprache Language Deutsch * English Setting the handset You can change this standard settings in the idle menu of the handset if you are not happy with them. Display active settings When the Wireless Telephone is in idle state (on but not in use), press and briefly hold the options.
  • Page 23: Setting The Handset Ring Type

    Step by Step Ring Type * Normal Noise Mode * High Setting the handset ring type Select the standard ring type for your handset. You can choose: • Normal (for an audible ring) • Vibrate (vibrates until answered) • Vib/Norm (vibrates for 6 seconds, then rings) Open the idle menu.
  • Page 24: View The Current Ip Address

    Setting the handset Step by Step Current IP Addr. Current IP Addr. Extension View the current IP Address In IP systems, the IP address of the Wireless Telephone is displayed. This number may not be edited. Open the idle menu. Select and confirm.
  • Page 25: Setting Preferences For Push-to-talk

    Step by Step Push-to-talk Channel Enable/Disable PTT Enabled * PTT Disabled Push-to-talk Channel Enable/Disable Current Chan: 1 New Chan (1-8)? Setting preferences for Push-to-Talk These settings are used for the Push-to-Talk function page 66. This function is only available on optiPoint W1 professional.
  • Page 26: Accepting And Placing Calls

    Accepting and placing calls Step by Step Redial? --> Mute Mute Accepting and placing calls Answering a call The handset is ringing and the speakerphone key is flashing. The calling party is displayed. Press the off-hook key once. Headset Answer When a headset is plugged into the Wireless Tele- phone, any key other than the Power On, Power Off soft keys or side buttons may be pressed.
  • Page 27: Using The Camp-on Function

    Step by Step SERVICE --> Feature settings --> Camp-on --> Activate Deactivate Pickup --> Using the camp-on function If you are expecting an important call, you should acti- vate the camp-on function. A second call will then be signalled while a call is in progress. You can accept or ig- nore the second call.
  • Page 28: Using The Mailbox

    Accepting and placing calls Step by Step MAILBOX --> MUELLER MOBILE TH 06.02 09:23 NEXT --> MUELLER MOBILE TH 06.02 09:23 Output --> Using the mailbox Callers who have tried to reach you during your absence can leave a callback request in your mailbox. In the mailbox you will also find voice or fax messages from the mail server (if this has been set up).
  • Page 29: Deleting Mailbox Entries

    Step by Step MUELLER MOBIL TH 06.02 09:23 DELETE --> CANCEL --> Deleting mailbox entries Select the required entry ( The required entry appears. --> Press soft key to display the menu selection. Select and confirm to delete the entry. You cannot delete (new) voice messages to which you have not yet listened in full.
  • Page 30: Using The Appointment Reminder Function

    Accepting and placing calls Step by Step Reminder Using the appointment reminder function Prerequisite: You have saved an appointment page 51. The saved time is reached. The handset starts ringing. Press the off-hook key. The appointment time is dis- played. Press the on-hook key.
  • Page 31: Activating/deactivating Do Not Disturb

    Not Disturb function, to which you can forward your in- ternal and external calls. Prerequisite: System Support has released the Do Not Disturb function for all HiPath 4000 extensions in your system. Press the off-hook key twice. Select and confirm the service menu Enter the service code.
  • Page 32: Identifying An Anonymous Caller (mcid)

    Accepting and placing calls Step by Step SERVICE --> More features --> CALL TRACING --> Identifying an anonymous caller (MCID) You can have malicious external callers identified. The caller’s phone number can be traced during the call or up to 30 seconds thereafter however, you yourself should not hang up.
  • Page 33: Placing A Call

    Step by Step SERVICE --> More features --> Display Placing a call Press the off-hook key. Internal: Enter a phone number External: Enter external service code and phone number The user answers. Conduct the call. Extension does not reply or is busy: Press the on-hook key.
  • Page 34: Entering Commands Via Tone Dialling (dtmf Suffix Dialling)

    Placing a call Step by Step SERVICE --> More features --> DTMF DIALING --> Entering commands via tone dialling (DTMF suffix dialling) After dialling a phone number, you can set DTMF Tone Dialling (Dual-Tone Multi-Frequency signaling) in order to control devices such as answerphones or automatic directory enquiry and switching systems by means of command inputs.
  • Page 35: Conducting Calls - With Multiple Users

    Step by Step CONSULT --> RETURN --> TOGGLE --> RETURN --> CONFERENCE --> Conducting calls – with multiple users Conducting calls – with multiple users Calling a second user (consultation) While you are on the phone, you can call a second user. The first party is placed on hold.
  • Page 36: System-supported Conference

    Conducting calls – with multiple users Step by Step System-supported conference In a system-supported conference you can include up to 8 internal and external users. Users with system tele- phones can perform or use all the following functions si- multaneously. ISDN telephones and external stations are passive users –...
  • Page 37: Setting Up A Conference

    Step by Step START CONF. --> CONFERENCE --> Conf. EXPAND CONF. CONSULT CONFERENCE --> Pickup --> CONFERENCE --> Conducting calls – with multiple users Setting up a conference You can set up a conference from any of the following types of connection: •...
  • Page 38: Expanding A Conference

    Conducting calls – with multiple users Step by Step EXPAND CONF. CONFERENCE TO WAIT. CALL CONSULT --> CONFERENCE --> TOGGLE --> RETURN --> Expanding a conference Any member of the system conference can expand the conference by • calling another user and adding this person to the conference •...
  • Page 39: Transferring The Conference

    Step by Step Pickup --> CONFERENCE --> TOGGLE --> RETURN --> CONSULT --> EXPAND CONF. CONF. TRANSFER --> Conducting calls – with multiple users Accepting a second call and adding it to the conference If you receive a second call during the conference (the second call function is activated), you can add this user to the conference.
  • Page 40: During The Conference

    Conducting calls – with multiple users Step by Step VIEW MEMBERS? --> Call No. Member NEXT CONF PTY? NEXT CONF PTY? STOP VIEWING? --> RELEASE PARTY? --> REM LAST PTY? --> During the conference You are taking part in a conference with 3 to 8 members and you wish to know about the other members or to disconnect a certain member or to disconnect the last member added to the conference.
  • Page 41: Transferring A Call

    Step by Step CONSULT START TRANSFER --> Conducting calls – with multiple users Transferring a call If the person you are conversing with wishes to be for- warded to one of your colleagues, you can transfer the call. Transferring the call with prior announcement: Confirm.
  • Page 42: System-wide Call Parking

    System-wide call parking Step by Step System-wide call parking You can park up to 10 internal and/or external calls and resume them at another telephone. Calls cannot be parked if: • All parking positions are busy. • The parking position you have selected is busy. •...
  • Page 43: Parking Is Not Possible

    System-wide call parking Step by Step Parking is not possible If all parking positions or the selected one are busy, or if call parking is not available for some other reason, you will receive both an acoustic and a visual message. If the selected parking position is occupied, you will re- ceive a display message and hear the busy tone.
  • Page 44: Making Calls With Cost Billing

    Making calls with cost billing Step by Step SERVICE --> SERVICE --> PIN / COS? --> PIN 1? possibly --> Making calls with cost billing Calls made to external partners can be assigned to spe- cific projects. Prerequisite: Project numbers (from 1 to 5) have been configured for certain projects, and you have an Ac- count code (PKZ) for the project.
  • Page 45: Call Duration Display

    Making calls with cost billing Step by Step Call duration display The call duration display is configured by System Sup- port. The display shows either the duration of the call or the cost of the call. The display can be switched off. The call duration is shown in the first line on the right with format HH:MM:SS and 24-hour system.
  • Page 46: If You Do Not Get Through

    If you do not get through... Step by Step Callback If you do not get through... Using the callback function I f the telephone that you have called is busy or there is no answer, you can request a callback. This also applies to external calls via ISDN switching centres.
  • Page 47: Viewing And Deleting Stored Callback Requests

    Step by Step CALLBACK --> MUELLER MOBIL TH 06.02 09:23 NEXT --> DELETE --> CANCEL --> CAMP-ON --> Viewing and deleting stored callback re- quests Prerequisite: You have saved callback requests Press the off-hook key once. Select and confirm. The oldest entry is displayed first. -->...
  • Page 48: Override - Intruding On A Conversation

    If you do not get through... Step by Step OVERRIDE --> Override – intruding on a conversation Prerequisite: The party whom you have called is busy. You need to contact this colleague urgently. Select and confirm. Both the colleague and the other party hear a warning tone.
  • Page 49: Telephone Settings

    Step by Step SERVICE --> PIN / COS? --> CHANGE COS --> Telephone settings Locking the telephone line to prevent misuse You can prevent unauthorised persons from using your telephone (and the system directory) during your ab- sence. Prerequisite: You have been assigned a personal iden- tification number (PI N) by System Support.
  • Page 50 Telephone settings Step by Step SERVICE --> PIN / COS? --> CHANGE COS --> Enabling the telephone again: Press the off-hook key twice. Select and confirm the service menu. Enter the service code. Select and confirm. Select and confirm. Enter the PIN (code no.). Press.
  • Page 51: Setting Reminders

    --> DELETE --> Setting reminders You can arrange for HiPath 4000 to remind you of an appointment page 30. For this to happen, you need to save the times at which you wish to be reminded. This is possible for a period of up to 24 hours in ad- vance.
  • Page 52: Forwarding Calls

    Forwarding calls Step by Step Forwarding calls Using call forwarding You can program two types of call forwarding: • Fixed call forwarding and • Variable call forwarding For fixed call forwarding, you programme a forwarding destination that will remain valid until you change or de- lete it.
  • Page 53: Fixed Forwarding

    Step by Step SERVICE --> DESTINATIONS FORWARD NEXT ENTER DESTIN.: --> SAVE SERVICE --> DESTINATIONS FORWARD NEXT Fixed forwarding If you have programmed a forwarding destination for fixed forwarding, you can activate and deactivate the forwarding facility in the service menu. The pro- grammed forwarding destination remains valid until you change or delete it.
  • Page 54 Forwarding calls Step by Step FWD-FIXED off 87101 MUELLER Deactivate --> FWD-FIXED off 87101 MUELLER Activate --> SERVICE --> DESTINATIONS FORWARD NEXT FWD-FIXED off 87101 MUELLER DELETE --> Deactivating The display shows "fixed forwarding". If forwarding has been programmed, the destination will be displayed re- gardless of whether forwarding is switched on or off.
  • Page 55: Variable Forwarding

    Step by Step SERVICE --> DESTINATIONS FORWARD FWD-VAR-ALL-BOTH NEXT --> FWD-FIXED off NEXT --> FWD-VAR-ALL-INT Variable forwarding For variable forwarding you can choose between six dif- ferent call forwarding types: • Variable forwarding (unconditional forwarding) • Forwarding for internal • Forwarding for external •...
  • Page 56 Forwarding calls Step by Step NEXT --> FWD-VAR-ALL-EXT NEXT --> SERVICE --> DESTINATIONS FORWARD NEXT NEXT ENTER DESTIN.: --> SAVE Confirm to select the next variable forwarding type. Output on first line. Confirm to select the next variable forwarding type. -->...
  • Page 57 Step by Step SERVICE --> DESTINATIONS FORWARD NEXT NEXT Deactivate --> Deleting a forwarding destination A variable forwarding destination is automatically delet- ed when the forwarding type is deactivated. Activating variable forwarding Variable forwarding is automatically activated when the forwarding destination is programmed. Deactivating variable forwarding You can deactivate all variable forwarding types in the service menu.
  • Page 58: Activating And Deactivating Forwarding By Means Of A Switch

    Forwarding calls Step by Step SERVICE --> Feature settings --> FORWARD --> Activate --> Deactivate --> Activating and deactivating forwarding by means of a switch If a forwarding destination has been programmed for fixed forwarding, you can use the switch to activate and deactivate the forwarding facility.
  • Page 59: Call Forwarding With Codes

    Step by Step Call forwarding with codes You can use codes to set up the following forwarding types: Forwarding type Program and activate fixed forwarding Activate fixed forwarding Delete (and deactivate) fixed forwarding Deactivate fixed forwarding Program and activate unconditional variable forwarding Program and activate variable forwarding for internal calls...
  • Page 60 Forwarding calls Step by Step Programming and activating call forwarding Press the off-hook key twice and select the service menu. Enter the code, e.g. *51 (ask your System Support). You will hear the dialling tone. Enter the destination phone number. Enter the termination character.
  • Page 61: Delayed Call Forwarding

    Forwarding calls Step by Step Delayed call forwarding This is configured for the entire system by System Sup- port. Prerequisite: The second call function must be activat- page 27. If "Forwarding on busy / after timeout" or "Forwarding af- ter timeout" is activated on your handset page 55 and a second call comes in, you will automatically hear the camp-on tone and see the details of the caller on...
  • Page 62: Forwarding Calls For A Different Terminal

    Forwarding calls Step by Step SERVICE --> DESTINATIONS FORWARD NUM- --> VARY FORWARD FINISHED? FINISHED? SAVE Forwarding calls for a different terminal You can save, activate, check and deactivate call for- warding for another telephone, fax machine or PC from your own mobile telephone.
  • Page 63: Checking/deactivating Call Forwarding For Another Telephone

    Step by Step SERVICE --> Feature settings --> FORWARD NUM- --> VARY FORWARD FINISHED? FINISHED? Deactivate INTERROGATE? --> Checking/deactivating call forwarding for another telephone Press the off-hook key twice. Select and confirm the service menu. Select and confirm. Select and confirm. Confirm.
  • Page 64: Using A Different Telephone In The Same Way As Your Own

    You can log on to another telephone belonging to the HiPath 4000 system via a personal identification num- ber (PIN) (this includes telephones of networked HiPath 4000 systems, for example, at other branches of your company). At the other telephone you can then: •...
  • Page 65 Enter the internal PIN. Entering the PIN for your own and another HiPath 4000-system within the integrated network: Enter the 2-digit node code for your own HiPath 4000 system (consult System Support). Enter your own number and press the hash key.
  • Page 66: Push-to-talk (optipoint W1 Professional Only)

    Push-to-Talk (optiPoint W1 professional only) Step by Step Push-to-Talk (optiPoint W1 professional only) This feature allows optiPoint W1 professional Tele- phones to operate in a Push-to-Talk (PTT) group broad- cast mode in addition to the standard telephone opera- tion. The optiPoint W1 professional supports 8 multicast channels with the current channel saved in memory on the phone.
  • Page 67: Subsequent Transmissions

    Step by Step Mute Mute Two-Way Ra- dio? Push-to-Talk (optiPoint W1 professional only) Subsequent transmissions Press and hold down button on any optiPoint W1 professional using the same channel. Since all phones on that channel are already in the receive state, there is no two-second delay. The "start transmit"...
  • Page 68: Terminate Incoming Broadcasts

    Push-to-Talk (optiPoint W1 professional only) Step by Step Terminate Terminate incoming broadcasts Press soft key. Confirm. Push-to-Talk audio is immediately stopped and the phone exits the PTT session. No other Wireless Tele- phone is affected. Only the current call is terminated for this handset.
  • Page 69: Incoming A Pbx Call During A Ptt Call

    Push-to-Talk (optiPoint W1 professional only) Step by Step Incoming a PBX call during a PTT call If the user does not answer the telephone call, the PTT display will be shown after the ring has stopped. Press the off-hook key once. Make the call.
  • Page 70: Documentation

    Documentation These operating instructions can be found in PDF format at the following URL: and on CD ROM (ask your service personnel) in PDF format. To view or print the operating instructions in PDF format, you need a com-...
  • Page 71: Tips

    Tips Cleaning the telephone • Clean the device with a damp or antistatic cloth; never use a dry cloth. • If the device is very dirty, clean it with a diluted neutral cleaner such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).
  • Page 72: Reacting To Error Messages On The Display

    Tips Step by Step Time exceeded Please try later Currently not accessible Not possible Incorrect input Nothing stored Reacting to error messages on the display Possible cause: Maximum input time was exceeded. Handset was not replaced. Possible remedy: Make entries more quickly, avoid long pauses between keystrokes.
  • Page 73 Step by Step Not authorized Not allowed Not available Do not disturb No Service 3 chirps (audio) Possible cause: b) Blocked function was called b) Incorrect PIN was entered Possible remedy: a) Apply to the relevant service personnel for the COS for the blocked function b) Enter the correct PIN Possible cause: Phone number was not fully entered, the star or hash...
  • Page 74 Possible cause: The Battery Pack is not functioning. Possible remedy: Replace the Battery Pack with a new or confirmed Bat- tery pack. Any non-Siemens Battery Packs will not work. Possible cause: The Wireless Telephone cannot locate a DHCP server. Possible remedy: It will try every 4 seconds until a server is located.
  • Page 75 Possible cause: The server offered the Wireless Telephone a lease that is too short. The minimum lease time is 10 minutes but Siemens engineers recommend at least one hour mini- mum lease time. The Wireless Telephone will stop try- ing.
  • Page 76 Tips Step by Step Network Busy No Gateway Found No IP Address Possible cause: All APs are full or busy. Possible remedy: Try the call again later. Possible cause: Wireless Telephone not registered on the Gateway. Possible remedy: Verify that the Gateway is properly configured. Possible cause: The Gateway is not working.
  • Page 77 Step by Step No Net Access No Net Found Possible cause: Cannot authenticate/associate with AP . Possible remedy: Verify the AP configuration. Verify that all the WEP set- tings in the Wireless Telephone match those in the APs. Possible cause: No radio link.
  • Page 78 Tips Step by Step No Reg Domain No PBX Server Busy System Locked System Busy Possible cause: Regulatory Domain not set. Possible remedy: Configure the Regulatory Domain of the Wireless Tele- phone. Possible cause: No communication with host telephone system. Possible remedy: Displays before the system has synchronized ports with the host telephone system.
  • Page 79 Step by Step TFTP ERROR(x):yy Updating Code Waiting Possible cause: A failure has occurred during a TFTP software down- load. (x) = The file number which was being download- ed; yy is an error code describing the particular failure. Possible error codes are: 01 = TFTP server did not find the requested file.
  • Page 80: Eu-guidelines

    CE symbol. Extract from original declaration "We, Siemens AG, declare, that the above mentioned product is manufac- tured according to our Full Quality Assurance System certified by CETE- COM ICT Services GmbH with the registation number "Q810820M" in compliance with ANNEX V of the R&TTE-Directive 99/05/EC.
  • Page 81: Index

    Index Accepting calls ... 26 Anonymous caller ... 32 Appointment ... 30 Automatic call forwarding Batteries Charging ... 19 Charging time ... 20 Operating time ... 20 Standby mode ... 20 Talk time ... 20 Battery Inserting batteries ... 18 Call forwarding ...
  • Page 82 Index Mailbox ... 28 Callback request ... 28 Deleting entries ... 29 Viewing ... 28 Malfunctions ... 71 MCID ... 32 Microphone Activating and deactivating Notes on operation ... 2 Operating Instructions HTML format ... 70 PDF format ... 70 Reordering ...
  • Page 83 An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. © Siemens AG 2004 Information and Communication Networks Hofmannstr. 51 • D-81359 Munich Reference No.: A31003-H8400-W100-1-7619 Subject to availability.

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