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Siemens HiPath 4000 User Manual

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Documentation
HiPath 4000
OpenStage 20 T
User Guide
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open

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  Summary of Contents for Siemens HiPath 4000

  • Page 1 Documentation HiPath 4000 OpenStage 20 T User Guide Communication for the open minded Siemens Enterprise Communications www.siemens.com/open...
  • Page 2: Important Information

    Never open the telephone or a key module. Should you en- counter any problems, contact the responsible service per- sonnel. Use only original Siemens accessories. The use of other ac- cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.
  • Page 3: Location Of The Telephone

    Product support on the Internet Information and support for our products can be found on the Internet: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at: http://wiki.siemens-enterprise.com/.
  • Page 4: Table Of Contents

    Contents Contents Important information ......2 Trademarks ..........2 Location of the telephone .
  • Page 5 Contents Redialing a number (last dialed number) ......21 Redial key ..........21 Redialing from the menu .
  • Page 6 Contents HiPath 4000 as an entrance telephone system (two-way intercom) . . . 46 System-wide speaker call ....... . 47 Speaker call in a group.
  • Page 7 Contents Moving with the Phone ..... . . 67 Logging the phone off from the current port..... 67 Log the phone on at the new location .
  • Page 8: General Information

    • Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.
  • Page 9: Intended Use

    General information Intended use The OpenStage phone was developed as a device for speech transmission and should be placed on the desk or mounted on the wall. Any other use is regarded as unauthorized. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit.
  • Page 10: Getting To Know Your Openstage Phone

    Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. OpenStage 20 T user interface 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone page 13.
  • Page 11: Keys

    Getting to know your OpenStage phone Keys Function keys Function when key is pressed End (disconnect) call page 19. Saved number redial (last number dialed) page 21. Button for fixed call forwarding (with red LED key) page 25. Activate/deactivate microphone (also for speakerphone mode) page 19.
  • Page 12: 3-Way Navigator

    Getting to know your OpenStage phone 3-way navigator Remove the protective film from the ring around the 3-way naviga- tor before using the phone. With this control, you can manage most of your phone’s functions, as well as its displays. Operation Functions when key is pressed In idle mode:...
  • Page 13: Display

    Getting to know your OpenStage phone Display Your OpenStage 20 T comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt and contrast to suit your needs page 68. Idle mode If there are no calls taking place or settings being made, your OpenStage 20 T is in idle mode.
  • Page 14: Mailbox

    Getting to know your OpenStage phone Mailbox Depending on your communication platform and its configuration (contact your service personnel), you can use the mailbox key to access messages from services such as HiPath Xpressions. The following messages are saved: • Callback requests •...
  • Page 15: Call Log

    Getting to know your OpenStage phone Call log Calls to your phone and numbers dialed from your phone are recorded chronologically in the call log, sorted, and divided into the following lists: • Unanswered calls • Incoming calls • Outgoing calls Your phone saves the last 10 unanswered calls, the last 6 outgoing calls, and the last 12 incoming calls in chronological order.
  • Page 16: Program/Service Menu

    Getting to know your OpenStage phone Program/Service menu Use the menu key to reach the Program/Service menu for your com- munication system. The menu key LED remains red as long as you are in this menu. Example: Menu title Program/Service: Destinations? Further entries are available Menu option...
  • Page 17: Basic Functions

    Basic functions Step by Step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" page 10 care- fully before performing any of the steps de- scribed here on your phone. Answering a call An incoming call will cancel any ongoing tele- phone setting operations.
  • Page 18: Switching To Speakerphone Mode

    Basic functions Step by Step Switching to speakerphone mode People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then re- lease the key and proceed with your call. if nec.
  • Page 19: Open Listening

    Basic functions Step by Step Open listening People present in the room can silently monitor your call. Prerequisite: You are conducting a call via the handset. Activating Press the key shown. Deactivating Press the lit key. Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office, you can temporari- ly switch off the handset microphone or the handsfree...
  • Page 20: Making Calls

    Basic functions Step by Step Making calls Off-hook dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The connection is set up as soon as your input in com- plete.
  • Page 21: Redialing A Number (Last Dialed Number)

    Basic functions Step by Step Redialing a number (last dialed number) The last phone number dialed on your telephone is automatically dialed. Redial key Press the key shown. The key lights up. Speakerphone mode. Lift the handset. Redialing from the menu Lift the handset.
  • Page 22: Calling A Second Party (Consultation)

    Basic functions Step by Step Calling a second party (consultation) You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Consultation? Confirm the option shown. Enter and confirm the second party’s phone number.
  • Page 23: Transferring A Call

    Basic functions Step by Step Transferring a call If your call partner wishes to speak to one of your col- leagues, you can transfer the call. Transferring with announcement Consultation? Select and confirm the option shown. Enter and confirm the required party’s phone number. Announce the call partner.
  • Page 24: Call Forwarding

    Basic functions Step by Step Call forwarding If your belongs to an ONS group (parallel call page 72), please note the following: Call forwarding can be configured on any phone in the ONS group and will then apply to all phones in that ONS group.
  • Page 25: Fixed Call Forwarding (All Calls)

    Basic functions Step by Step Fixed call forwarding (all calls) If you have programmed a destination for fixed call for- warding, forwarding can always be activated and deac- tivated using the key . The programmed forward- ing destination remains unchanged until you reprogram or delete it.
  • Page 26 Basic functions Step by Step Deleting a fixed call forwarding destination You can delete the destination for fixed call forwarding. Open the Program/Service menu page 16. Destinations? Confirm the option shown. Call forwarding? Confirm the option shown. Next forwarding type? Confirm the option shown.
  • Page 27: Variable Call Forwarding (All Calls)

    Basic functions Step by Step Variable call forwarding (all calls) In the case of variable call forwarding, programming a forwarding destination activates call forwarding for all calls. If call forwarding is deactivated, the forwarding destination is deleted at the same time. Configuring and activating variable call forwarding Open the idle menu page 13.
  • Page 28: Additional Forwarding Types

    Basic functions Step by Step Additional forwarding types This description applies for the following forwarding types: • Forwarding for intnl • Forwarding for extnl • Forwarding on busy • Call forward. no reply • Forwarding on busy/after timeout Programming a forwarding destination activates call for- warding.
  • Page 29: Displays

    Basic functions Step by Step Displays In idle mode ( page 13), the following signals remind you that call forwarding is activated: Fixed/variable call forwarding The key LED lights up. Forwarding to 220870 PETER Phone number of the forwarding destination Call forwarding for internal/external The key LED lights up.
  • Page 30: Using Callback

    Basic functions Step by Step Using callback If your belongs to an ONS group (parallel call page 72), please note the following: Callback on busy is only signaled on the busy phone, not in the whole ONS group. Callback on no reply is entered in the mailbox page 14) on all internal system phones in an ONS group.
  • Page 31: Responding To A Callback Request

    Basic functions Step by Step Responding to a callback request Prerequisite: You have received at least one callback request page 14. Press the key shown. Information regarding the caller is displayed page 14. Next entry? Select and confirm until the required entry is displayed. Output? Select and confirm the option shown.
  • Page 32: Saving Phone Numbers For Redial

    Basic functions Step by Step Saving phone numbers for redial This phone number is saved under the idle menu entry "Saved number redial?", and overwrites previously saved phone numbers. Dial the saved phone number from the idle menu page 21. Saving the current phone number Prerequisite: You are conducting a call.
  • Page 33: Enhanced Phone Functions

    Enhanced phone functions Step by Step Enhanced phone functions Answering calls Accepting a specific call You hear another telephone ring and recognize the num- ber, or a colleague requests that you pick up calls for a specific phone. Lift the handset. Direct call pickup? Select and confirm the option shown.
  • Page 34: Picking Up A Call In A Hunt Group

    Enhanced phone functions Step by Step Picking up a call in a hunt group If configured, you can also be reached using a hunt group phone number. Your telephone rings. Lift the handset. Using the speakerphone A colleague addresses you directly over the loudspeak- er with a speaker call.
  • Page 35: Making Calls

    Enhanced phone functions Step by Step Making calls Dialing a phone number from a list Information on the features of the call log as well as a display example for an entry is provided on page 15. If your belongs to an ONS group (parallel call page 72), please note the following: A call log is maintained for all phones in an ONS group.
  • Page 36: Using Speed Dialing

    Enhanced phone functions Step by Step Using speed dialing This function must be configured by your service personnel. Speed dial numbers may contain command or access code sequences and may be linked to other speed dial numbers page 56. Making calls using central speed dial numbers Prerequisite: You know the central speed dial numbers page 56.
  • Page 37: During A Call

    Enhanced phone functions Step by Step During a call Using the second call feature You can specify whether you wish to accept a second call (call waiting) during a call. If your belongs to an ONS group (parallel call page 72), please note the following: In addition to an alert tone on the busy phone, the second call is signaled with a ring tone on the other phones in the ONS group.
  • Page 38: System-Supported Conference

    Enhanced phone functions Step by Step System-supported conference You can include up to eight internal and external parties in a system-supported conference. Parties with system phones can perform/use all of the functions listed be- low at the same time. ISDN phones and external parties are passive participants –...
  • Page 39: Establishing A Conference

    Enhanced phone functions Step by Step Establishing a conference Initiating a conference from a single call You are conducting a call. Start conference? Select and confirm the option shown. Call the second party. Inform this party that you are initiating a conference. Conference? Confirm the option shown.
  • Page 40: Adding A Party

    Enhanced phone functions Step by Step Adding a party Any party in a system conference can extend the con- ference by • calling a specific party and connecting them, • connecting a party from a consultation call to the conference, or •...
  • Page 41: Transferring A Conference

    Enhanced phone functions Step by Step Accepting a second call and connecting it to the conference If you receive a second call during the conference page 37, you can connect this party to the confer- ence. Prerequisite: You are conducting a call in a conference and receive a second call.
  • Page 42: Disconnecting Conference Participants

    Enhanced phone functions Step by Step Disconnecting conference participants You are connected to a conference and wish to discon- nect one of the participants. View members? Select and confirm the option shown. 220870 Coco The phone number and, if necessary, the name of the conference participant with the first status number, is displayed in the first display line.
  • Page 43: Entering Commands Using Tone Dialing (Dtmf Suffix Dialing)

    Enhanced phone functions Step by Step Entering commands using tone dialing (DTMF suffix dialing) After dialing a phone number you can set tone dialing. This allows you to use command entries to control Du- altone Multi-Frequency (DTMF) devices, such as an- swering machines or attendant systems.
  • Page 44: System-Wide Parking

    Enhanced phone functions Step by Step System-wide parking On HiPath 4000 systems, you can park up to ten internal and/or external calls and retrieve them on another phone. There are two options for parking a call: • Automatic park •...
  • Page 45: If You Cannot Reach A Destination

    Enhanced phone functions Step by Step If you cannot reach a destination ... Call waiting (camp-on) Prerequisite: An internal station is busy. You would still like to reach your colleague. Camp-on? Select, confirm and briefly wait. Your colleague hears a warning tone during the call. If their phone has a display, your name and phone number is displayed.
  • Page 46: Hipath 4000 As An Entrance Telephone System (Two-Way Intercom)

    (two-way intercom) You can place a speaker call to an internal party on HiPath 4000 using the loudspeaker on their telephone to establish a connection. You can initiate a speaker call from a consultation call. The following functions are available: •...
  • Page 47: System-Wide Speaker Call

    Enhanced phone functions Step by Step System-wide speaker call You can place a speaker call from your phone to any in- ternal party with a telephone equipped with speaker- phone mode or a loudspeaker. Speaker call to a variable destination The destination party is contacted via their internal phone number.
  • Page 48: Speaker Call In A Group

    Enhanced phone functions Step by Step Speaker call in a group You can also establish a normal connection within a group or team (with team call = speed dial numbers 0- 9 or 00-99 for team members) via a speaker call. The speaker call is then initiated by a group telephone.
  • Page 49: Announcement (Broadcast) To All Members Of A Line Trunk Group

    Enhanced phone functions Step by Step Announcement (broadcast) to all members of a line trunk group You can use this function to send an announcement to all members (10 - 40) of a line trunk group. Once you have activated the group call, you will hear a confirmation tone.
  • Page 50: Using Call Forwarding

    Enhanced phone functions Step by Step Using call forwarding Please note the description for programming call forwarding page 24. Automatically forwarding calls The relevant service personnel can configure different call forwarding settings in the system for internal and external calls and activate these settings for your sta- tion.
  • Page 51: Forwarding Calls For Other Stations

    Enhanced phone functions Step by Step Forwarding calls for other stations You can save, activate, display and deactivate call for- warding for another phone, fax or PC station from your own phone. You must have the PIN of the other station or have "Call forwarding for other stations"...
  • Page 52: Saving A Call Forwarding Destination For Fax/Pc/Busy Station And Activating Call Forwarding

    Enhanced phone functions Step by Step Saving a call forwarding destination for fax/ PC/busy station and activating call forwarding Open the Program/Service menu page 16. Destinations? Confirm the option shown. Forwarding station No.? Select and confirm the option shown. Enter the code for the call forwarding type you wish to set.
  • Page 53: Displaying/Deactivating Call Forwarding For Another Phone

    Enhanced phone functions Step by Step Displaying/deactivating call forwarding for another phone Open the Program/Service menu page 16. Feature settings? Select and confirm the option shown. Forwarding station No.? Select and confirm the option shown. Variable call forw.? Confirm the option shown. Enter the number of the other telephone.
  • Page 54: Displaying/Deactivating Call Forwarding For Fax/Pc/Busy Stations

    Enhanced phone functions Step by Step Displaying/deactivating call forwarding for fax/PC/busy stations Open the Program/Service menu page 16. Feature settings? Select and confirm the option shown. Forwarding station No.? Select and confirm the option shown. Enter the code for the call forwarding type you wish to set.
  • Page 55: Leaving/Rejoining A Hunt Group

    Enhanced phone functions Step by Step Leaving/rejoining a hunt group Prerequisite: A hunt group is configured for the team. You can leave the hunt group at any time, for example, when you leave your workstation. When you are present, you can join it again. You can still be reached via your own phone num- ber even when you are not in the hunt group.
  • Page 56: Saving Speed Dial Numbers And Appointments

    Saving speed dial numbers and appointments Step by Step Saving speed dial numbers and appointments Central speed dial numbers Speed dial numbers are configured by your ser- vice personnel. Speed dial numbers are saved in the system. Your service personnel will provide you with the central speed dial directory, for example, in print form.
  • Page 57: Individual Speed Dial Numbers

    Saving speed dial numbers and appointments Step by Step Individual speed dial numbers This function must be configured by your service personnel. You can program the keys with ten frequently used phone numbers. Open the Program/Service menu page 16. Destinations? Confirm the option shown.
  • Page 58: Appointments Function

    Saving speed dial numbers and appointments Step by Step Appointments function You can configure your phone to call you to remind you about appointments. You must save the required call times. You can do this for the next 24 hours. Saving appointments Open the Program/Service menu page 16.
  • Page 59: Dialing With Call Charge Assignment

    Dialing with call charge assignment Step by Step Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Project numbers (1 - 5) are configured for certain projects and you have an account code (project code) for the project. Dialing with project assignment Open the Program/Service menu page 16.
  • Page 60: Call Duration Display

    Dialing with call charge assignment Step by Step Call duration display Call duration display is configured by the relevant ser- vice personnel. The display can show either call dura- tion or call charges. It can also be switched off. The call duration appears in the first line of the display on the right as HH:MM:SS and in 24-hour format.
  • Page 61: Privacy/Security

    Hold down the key shown. Enter the PIN (code no.). When the phone is locked, a special dial tone sounds when the handset is lifted. Within the HiPath 4000 system, users can make calls as normal. Unlocking the phone Hold down the key shown.
  • Page 62: Activating/Deactivating "Do Not Disturb

    ONS group - it then applies to all phones in that group. Prerequisite: The relevant service personnel have acti- vated do not disturb for all HiPath 4000 stations in your system. Open the Program/Service menu page 16.
  • Page 63: Activating/Deactivating "Speaker Call Protect

    Privacy/security Step by Step Activating/deactivating "Speaker call protect" You can block speaker calls to your phone. If a caller at- tempts to contact you via a speaker call, the connection is established as a normal call. Open the Program/Service menu page 16.
  • Page 64: Identifying Anonymous Callers (Trace Call)

    Privacy/security Step by Step Identifying anonymous callers (trace call) This function must be configured by your service personnel. You can identify malicious external callers. You can record the caller’s phone number during a call or up to 30 seconds after a call. In this case, you should not hang up.
  • Page 65: More Functions/Services

    More functions/services Using another telephone in the same way as your own You can log on to another phone in the HiPath 4000 sys- tem using your personal identification number (PIN). This also applies to telephones in networked HiPath 4000 systems, for example, at other company sites).
  • Page 66: Logging Off From Another Phone

    Enter your internal PIN. In your local system and other HiPath 4000 systems in the network: Enter the two-digit node ID of your local HiPath 4000 Enter code! system (ask the relevant service personnel). Enter your own phone number and press the pound key.
  • Page 67: Moving With The Phone

    Moving with the Phone Step by Step Moving with the Phone Check with your service personnel whether this is pos- sible in your system! After talking to your service personnel, you can log your telephone off from the current port and log on again at the new port.
  • Page 68: Individual Phone Configuration

    Individual phone configuration Step by Step Individual phone configuration Adjusting display settings Adjusting the display to a comfortable read- ing angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast Press one of the keys shown in idle mode page 13.
  • Page 69: Adjusting Audio Settings

    Individual phone configuration Step by Step Adjusting audio settings Optimize the audio settings on your OpenStage for your environment and according to your personal require- ments. Adjusting the ring volume Press one of the keys in idle mode page 13 or while a call is in progress.
  • Page 70: Setting The Volume Of The Alert Tone

    Individual phone configuration Step by Step Setting the volume of the alert tone The alert tone is output, for example when you receive a second call while a call is in progress. Press one of the keys shown in idle mode page 13.
  • Page 71: Testing The Phone

    Testing the phone Step by Step Testing the phone Testing functionality You can test and determine your phone’s functionality: • Are all key LEDs working? • Is the display working? • Do all keys work? • Are the loudspeaker, handset, ring volume, ring tone, alert tone and speakerphone mode function- ing correctly? The following may be checked by service personnel:...
  • Page 72: Special Parallel Call (Ons) Functions

    Special parallel call (ONS) functions Step by Step Special parallel call (ONS) functions If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as well as on your own phone. To set up an ONS group, contact your service personnel.
  • Page 73: Fixing Problems

    Fixing problems Step by Step Fixing problems Responding to error messages on the screen Possible cause: Time exceeded Maximum input time exceeded. Handset not replaced. Possible response: Make entries more quickly, avoid long pauses between key presses. Possible cause: Please try later System is overloaded, no line free, queue full.
  • Page 74 Fixing problems Step by Step Possible cause: Not authorized a) Disabled function selected. b) Incorrect PIN entered. Not allowed Possible response: a) Apply for authorization for disabled function from relevant service personnel. b) Enter correct PIN. Possible cause: Not available Incomplete phone number entered, star or hash key not pressed.
  • Page 75: Contact Partner In The Case Of Problems

    Fixing problems Step by Step Contact partner in the case of problems In the case of faults that continue for more than 5 min- utes, for example, contact your service personnel. Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb"...
  • Page 76: Index

    Index Index ........46 Entrance telephone .......... 73 Error messages Numerics .......... 12 3-way navigator ......... 25 Fixed call forwarding Forwarding ........51 for other stations ........... 11 Audio keys ..........11 Function keys ......50 Automatic call forwarding ........8 General information ..........
  • Page 77 Index ........... 68 ......75 Phone settings Telephone maintenance ............61 .......... 22 Privacy Toggle/Connect ........9 ..........43 Product designation Tone dialing ......16 .......... 75 Program/Service menu Troubleshooting ....... 46 Two-way intercom system Redialing a number ......... 21 ........
  • Page 78 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2000-U102-8-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...

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Openstage 20 t