Siemens HiPath 4000 Operation Manual
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Siemens HiPath 4000 Operation Manual

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Download this manual See also: Administration Manual, Operating Manual
Operation
HiPath 4000
OpenStage 20
www.siemens.com/enterprise

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Summary of Contents for Siemens HiPath 4000

  • Page 1 Operation HiPath 4000 OpenStage 20 www.siemens.com/enterprise...

  • Page 2: Important Information

    Never open the telephone or a key module. Should you en- counter any problems, contact the responsible service per- sonnel. Use only original Siemens accessories. The use of other ac- cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

  • Page 3: Location Of The Telephone

    Important Information Location of the telephone • The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C. • To ensure good speakerphone quality, the area in front of the micro- phone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.

  • Page 4: Table Of Contents

    Contents Contents Important Information ......2 Trademarks ..........2 Location of the telephone .
  • Page 5 Contents Redialing a number (last dialed number) ......22 Turning the microphone on and off ......22 Calling a second party (consultation hold) .
  • Page 6 Busy override - joining a call in progress ..... 48 HiPath 4000 as an entrance telephone system (two-way intercom) . . . 49 System-wide speaker call .
  • Page 7 Contents Using Other Functions ......67 Using another telephone in the same way as your own ... . 67 Logging on to another phone.

  • Page 8: General Information

    • Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.

  • Page 9: Intended Use

    General Information Intended use The OpenStage phone is a desktop unit designed for voice transmission and for connection to the LAN or mounted on the wall. It can also be used as a workstation device. Any other use is regarded as unauthorized. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the...

  • Page 10: Getting To Know Your Openstage Phone

    Getting to Know Your OpenStage Phone Getting to Know Your OpenStage Phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. OpenStage 20 user interface 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone page 14.

  • Page 11: Ports On The Underside Of The Phone

    Getting to Know Your OpenStage Phone Ports on the underside of the phone Power supply unit Network Handset...

  • Page 12: Keys

    Getting to Know Your OpenStage Phone Keys Function keys Function when key is pressed End (disconnect) call page 21. Saved number redial (last number dialed) page 22. Button for fixed call forwarding (with red LED key) page 26. Activate/deactivate microphone (also for speakerphone mode) page 22.

  • Page 13: 3-Way Navigator

    Getting to Know Your OpenStage Phone 3-way navigator Remove the protective film from the ring around the 3-way naviga- tor before using the phone. With this control, you can administer most of the functions featured on your OpenStage phone as well as the displays. Operation Functions when key is pressed Press the...

  • Page 14: Display

    Getting to Know Your OpenStage Phone Display Your OpenStage 20 comes with a tilt-and-swivel black-and-white LCD dis- play. Idle mode If there are no calls taking place or settings being made, your OpenStage 20 is in idle mode. Example: Time 13:15 Wed 28.03.07 Date...

  • Page 15: Mailbox

    Getting to Know Your OpenStage Phone Mailbox Depending on the type and configuration of your communication platform (contact your service personnel), you can use the mailbox key to access messages from services such as HiPath Xpressions, etc. Also, callbacks are managed in the mailbox. Both voice and fax messages can be stored in the mailbox (if so config- ured).

  • Page 16: Callbacks

    Getting to Know Your OpenStage Phone Callbacks You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This fea- ture saves you from having to make repeated attempts to reach the user. You receive a callback •...

  • Page 17: Call Log

    Getting to Know Your OpenStage Phone Call log Calls to your phone and numbers dialed from your phone are recorded chronologically in the call log, sorted, and divided into the following lists: • Unanswered calls • Incoming calls • Outgoing calls Your phone saves the last 10 unanswered calls, the last 6 outgoing calls, and the last 12 incoming calls in chronological order.

  • Page 18: Service Menu

    Getting to Know Your OpenStage Phone Service menu Press the menu key page 13 and chose a function with the 3-way navigator. You can also use the idle menu to access the Service menu page 14. The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu.

  • Page 19: Making Calls - Basic Functions

    Making Calls – Basic Functions Step by step Making Calls – Basic Functions Please read the introductory chapter "Getting to know your OpenStage phone" page 10 care- fully before performing any of the steps descri- bed here on your phone. Answering calls An incoming call will cancel any ongoing telepho- ne setting operations.

  • Page 20: Switching To Speakerphone Mode

    Making Calls – Basic Functions Step by step Switching to speakerphone mode Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then re- lease the key and proceed with your call. if nec. Set the call volume.

  • Page 21: Making Calls

    Making Calls – Basic Functions Step by step Making calls Off-hook dialing Lift the handset. Internal calls: Enter the phone number. External calls: Enter the external code and the station number. The connection is set up as soon as your input in com- plete.

  • Page 22: Redialing A Number (Last Dialed Number)

    Making Calls – Basic Functions Step by step Redialing a number (last dialed number) The last phone number dialed on your telephone is au- tomatically dialed. Press the key shown. The key lights up. Speakerphone mode. Lift the handset. Press the key shown. Last number redial? Confirm the option shown.

  • Page 23: Calling A Second Party (Consultation Hold)

    Making Calls – Basic Functions Step by step Calling a second party (consultation hold) You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Consultation? Confirm the option shown.

  • Page 24: Transferring A Call

    Making Calls – Basic Functions Step by step Transferring a call If your call partner wishes to speak to one of your col- leagues, you can transfer the call. Transferring with announcement Consultation? Select and confirm. Enter and confirm the required party’s phone number. Announce the call partner.

  • Page 25: Call Forwarding

    Making Calls – Basic Functions Step by step Call forwarding If your belongs to an ONS group (parallel call page 70), please note the following: Call forwarding can be configured on any phone in the ONS group and will then apply to all pho- nes in that ONS group.

  • Page 26: Displays

    Making Calls – Basic Functions Step by step Displays In idle mode ( page 14), the following signals remind you that call forwarding is activated: Fixed/variable call forwarding The LED key lights up. Forwarding to 220870 PETER Phone number of the forwarding destination Forwarding for intnl/external The LED key lights up.
  • Page 27 Making Calls – Basic Functions Step by step Save? Confirm, when the phone number is complete. Fixed call forwarding is saved and activated. Activating fixed call forwarding Prerequisite: A fixed call forwarding destination must be saved page 26. Press the key shown. The LED key lights up. Open the idle menu.

  • Page 28: Variable Call Forwarding (All Calls)

    Making Calls – Basic Functions Step by step Variable call forwarding (all calls) In the case of variable call forwarding, programming a forwarding destination activates call forwarding for all calls. If call forwarding is deactivated, the forwarding destination is deleted at the same time. Configuring and activating variable call forwarding Open the idle menu.

  • Page 29: Additional Forwarding Types

    Making Calls – Basic Functions Step by step Additional forwarding types This description applies for the following forwarding types: • Forwarding for intnl • Forwarding for extnl • Call forwarding - busy • Call forward. no reply • Call forward. busy/no reply Programming a forwarding destination activates call for- warding.

  • Page 30: Using Callback

    Making Calls – Basic Functions Step by step Using callback For more information on this function page 16 If your belongs to an ONS group (parallel call page 70), please note the following: Callback on busy is only signaled on the busy phone, not in the whole ONS group.

  • Page 31: Checking/Deleting A Saved Callback

    Making Calls – Basic Functions Step by step Checking/deleting a saved callback Prerequisite: You have saved callbacks page 30. Open the idle menu. Display callbacks? Select and confirm. The newest entry is displayed first. Next callback? Select the displayed function and press the "OK" dialog key to display additional entries.

  • Page 32: Configuring The "Saved Number Redial" Key

    Making Calls – Basic Functions Step by step Configuring the "saved number redial" Saving the current phone number Prerequisite: You are conducting a call. The other par- ty’s phone number is displayed. Save number? Select and confirm. Saving any phone number Prerequisite: Your phone is in idle mode page 14.

  • Page 33: Configure Telephone

    Making Calls – Basic Functions Step by step Configure telephone Adjusting the ring volume Press one of the keys in idle mode page 14 or during a call. Ringer volume? Confirm the option shown. Raise or lower the volume. Keep pressing the key until the desired volume is set.

  • Page 34: Setting The Volume Of The Alert Tone

    Making Calls – Basic Functions Step by step Setting the volume of the alert tone The alert tone is output, for example when you receive a second call while a call is in progress. Pressing one of the keys in idle mode page 14.

  • Page 35: Making Calls - Convenience Functions

    Making Calls – Convenience Functions Step by step Making Calls – Convenience Functions Answering calls Accepting a specific call You hear another telephone ring and recognize the num- ber, or a colleague requests that you pick up calls for a specific phone.

  • Page 36: Using The Speakerphone

    Making Calls – Convenience Functions Step by step Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. Speakerphone mode and open lis- tening are automatically activated. Answering via speakerphone mode is immediately pos- sible. Lift the handset and answer the call.

  • Page 37: Making Calls

    Making Calls – Convenience Functions Step by step Making calls Using the call log Information on the features of the call log as well as a display example for an entry is provided on page 17. If your belongs to an ONS group (parallel call page 70), please note the following: A call log is maintained for all phones in an ONS group.

  • Page 38: Using Speed Dialing

    Making Calls – Convenience Functions Step by step Using speed dialing Speed dial numbers may contain command or access code sequences and may be linked to other speed dial numbers page 59. Prerequisite: You know the central speed dial numbers page 59.

  • Page 39: During A Call

    Making Calls – Convenience Functions Step by step During a call Using call waiting You can specify whether you wish to accept a second call (call waiting) during a call. If your belongs to an ONS group (parallel call page 70), please note the following: In addition to an alert tone on the busy phone, the second call is signaled with a ring tone on the other phones in the ONS group.

  • Page 40: Accepting A Second Call

    Making Calls – Convenience Functions Step by step Accepting a second call Prerequisite: You are conducting a call and the "Second call" function is activated. The name/phone number of a second call is displayed on the telephone and signaled via the call waiting tone. The caller hears the same ring tone as if they were free.

  • Page 41: System-Supported Conference

    Making Calls – Convenience Functions Step by step System-supported conference You can include up to eight internal and external parties in a system-supported conference. Parties with system phones can perform/use all of the functions listed be- low at the same time. ISDN phones and external parties are passive participants –...

  • Page 42: Establishing A Conference

    Making Calls – Convenience Functions Step by step Establishing a conference Initiating a conference from a single call You are conducting a call. Start conference? Select and confirm. Call the second party. Inform this party that you are initiating a conference. Conference? Confirm the option shown.

  • Page 43: Adding A Party

    Making Calls – Convenience Functions Step by step Adding a party Any party in a system conference can extend the con- ference by • calling a specific party and connecting them • connecting a party from a consultation call to the conference, or •...

  • Page 44: Transferring A Conference

    Making Calls – Convenience Functions Step by step Accepting a second call and connecting it to the conference If you receive a second call during the conference (sec- ond call is activated), you can connect this party to the conference. Prerequisite: You are conducting a call in a conference and receive a second call page 40.

  • Page 45: During The Conference

    Making Calls – Convenience Functions Step by step During the conference You are connected to a conference with 3-8 participants and wish to either determine the participants, discon- nect a specific participant or disconnect the last partici- pant who joined the conference. Retrieving a conference and disconnecting specific participants View members?

  • Page 46: Entering Commands Using Tone Dialing (Dtmf Suffix Dialing)

    Making Calls – Convenience Functions Step by step Entering commands using tone dialing (DTMF suffix dialing) After dialing a phone number you can set tone dial- ing. This allows you to use command entries to control Dualtone Multi-Frequency (DTMF) devices, such as an- swering machines or attendant systems.

  • Page 47: System-Wide Parking

    Making Calls – Convenience Functions Step by step System-wide parking On HiPath 4000 systems, you can park up to ten internal and/or external calls and retrieve them on another phone. There are two options for parking a call: • Automatic park •...

  • Page 48: If You Cannot Reach A Destination

    Making Calls – Convenience Functions Step by step If you cannot reach a destination ... Call waiting (camp-on) Prerequisite: An internal station is busy. It is important that you reach the station. Camp-on? Select, confirm and briefly wait. Your colleague hears a warning tone during the call. If their phone has a display, your name and phone number is displayed.

  • Page 49: Hipath 4000 As An Entrance Telephone System (Two-Way Intercom)

    (two-way intercom) You can place a speaker call to an internal party on HiPath 4000 using the loudspeaker on their telephone to establish a connection. You can initiate a speaker call from a consultation call. The following functions are available: •...

  • Page 50: System-Wide Speaker Call

    Making Calls – Convenience Functions Step by step System-wide speaker call You can place a speaker call from your phone to any in- ternal party with a telephone equipped with speaker- phone mode or a loudspeaker. Speaker call to a variable destination The destination party is contacted via their internal phone number.

  • Page 51: Speaker Call In A Group

    Making Calls – Convenience Functions Step by step Speaker call in a group You can also establish a normal connection within a group or team (with team call = speed dial numbers 0- 9 or 00-99 for team members) via a speaker call. The speaker call is then initiated by a group telephone.

  • Page 52: Announcement (Broadcast) To All Members Of A Line Trunk Group

    Making Calls – Convenience Functions Step by step Announcement (broadcast) to all members of a line trunk group You can use this function to send an announcement to all members (10 - 40) of a line trunk group. Once you have activated the group call, you will hear a confirmation tone.

  • Page 53: Using Call Forwarding

    Making Calls – Convenience Functions Step by step Using call forwarding Please note the description for programming call forwarding page 25. Automatically forwarding calls The relevant service personnel can configure different call forwarding settings in the system for internal and external calls and activate these settings for your sta- tion.

  • Page 54: Forwarding Calls For Other Stations

    Making Calls – Convenience Functions Step by step Forwarding calls for other stations You can save, activate, display and deactivate call for- warding for another phone, fax or PC station from your own phone. You must have the PIN of the other station or have "Call forwarding for other stations"...

  • Page 55: Ting Call Forwarding

    Making Calls – Convenience Functions Step by step Saving a call forwarding destination for fax/ PC/busy station and activating call forwarding Open the service menu page 18. Destinations? Confirm the option shown. Forwarding station No.? Select and confirm. Enter the code for the call forwarding type you wish to set.

  • Page 56: Displaying/Deactivating Call Forwarding For Another Phone

    Making Calls – Convenience Functions Step by step Displaying/deactivating call forwarding for another phone Open the service menu page 18. Feature settings? Select and confirm. Forwarding station No.? Select and confirm. Variable call forw.? Confirm the option shown. Enter the number of the other telephone. Completed? Confirm the option shown.

  • Page 57: Displaying/Deactivating Call Forwarding For Fax/Pc/Busy Stations

    Making Calls – Convenience Functions Step by step Displaying/deactivating call forwarding for fax/PC/busy stations Open the service menu page 18. Feature settings? Select and confirm. Forwarding station No.? Select and confirm. Enter the code for the call forwarding type you wish to set.

  • Page 58: Leaving/ Rejoining A Hunt Group

    Making Calls – Convenience Functions Step by step Leaving/ rejoining a hunt group Prerequisite: A hunt group is configured for the team. You can leave the hunt group at any time, for example, when you leave your workstation. When you are present, you can join it again.

  • Page 59: Saving Speed Dial Numbers And Appointments

    Saving Speed Dial Numbers and Appointments Step by step Saving Speed Dial Numbers and Appointments Central speed dial numbers Speed dial numbers are configured by your ser- vice personnel. Speed dial numbers are saved in the system. Your service personnel will provide you with the central speed dial directory, for example, in print form.

  • Page 60: Appointments Function

    Saving Speed Dial Numbers and Appointments Step by step Appointments function You can configure your phone to call you to remind you about appointments. To do this, you need to save the time you want the call to be made. You can do this for the next 24 hours.

  • Page 61: Dialing With Call Charge Assignment

    Dialing with Call Charge Assignment Step by step Dialing with Call Charge Assign- ment You can assign external calls to certain projects. Prerequisite: Project numbers (1 - 5) are configured for certain projects and you have an account code (project code) for the project.

  • Page 62: Call Duration Display

    Dialing with Call Charge Assignment Step by step Call duration display Call duration display is configured by the relevant ser- vice personnel. The display can show either call dura- tion or call charges. It can also be switched off. The call duration appears in the first line of the display on the right as HH:MM:SS and in 24-hour format.

  • Page 63: Privacy/Security

    ONS group - it then applies to all phones in that group. Prerequisite: The relevant service personnel have acti- vated do not disturb for all HiPath 4000 stations in your system. Open the service menu page 18.

  • Page 64: Activating/Deactivating "Speaker Call Protect

    The attendant can bypass "Speaker call protect" and reach you. If the relevant service personnel have blocked "Speaker call protect" generally for HiPath 4000, the menu option "Speaker call protect?" does not appear in the service menu. Caller ID suppression...

  • Page 65: Identifying Anonymous Callers (Trace Call)

    Privacy/Security Step by step Identifying anonymous callers (trace call) You can have the carrier identify malicious external call- ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

  • Page 66: Locking The Telephone To Prevent Unauthorized Use

    Change COS? Select and confirm. Enter the PIN (code no.). When the phone is locked, a special dial tone sounds when the handset is lifted. HiPath 4000, within the system, users can make calls as nor- mal. Unlock the phone Open the service menu page 18.

  • Page 67: Using Other Functions

    Using Other Functions Using another telephone in the same way as your own You can log on to another phone in the HiPath 4000 sys- tem using your personal identification number (PIN). This also applies to telephones in networked HiPath 4000 systems, for example, at other company sites).

  • Page 68: Logging Off From Another Phone

    Enter your internal PIN. In your local system and other HiPath 4000 systems in the network: Enter the two-digit node ID of your local HiPath 4000 Enter code! system (ask the relevant service personnel). Enter your own phone number and press the pound key.

  • Page 69: Testing The Telephone

    Testing the Telephone Step by step Testing the Telephone Testing functionality You can test and determine your phone’s functionality: • Are all LED keys working? • Is the display working? • Do all keys work? • Are the speaker, handset, ring volume, ring tone, alert tone and speakerphone mode functioning cor- rectly? The following may be checked by service personnel:...

  • Page 70: Special Parallel Call (Ons) Functions

    Special Parallel Call (ONS) Functions Step by step Special Parallel Call (ONS) Functions If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as well as on your own phone. To set up an ONS group, contact your service personnel.

  • Page 71: Fixing Problems

    Fixing Problems Step by step Fixing Problems Responding to error messages on the screen Possible cause: Time exceeded Maximum input time exceeded. Handset not replaced. Possible response: Make entries more quickly, avoid long pauses between key presses. Possible cause: Please try later System is overloaded, no line free, queue full.

  • Page 72: Contact Partner In The Case Of Problems

    Fixing Problems Step by step Possible cause: Not authorized a) Disabled function selected. b) Incorrect PIN entered. Not allowed Possible response: a) Apply for authorization for disabled function from relevant service personnel. b) Enter correct PIN. Possible cause: Not available Incomplete phone number entered, star or hash key not pressed.

  • Page 73: Troubleshooting

    Fixing Problems Step by step Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb" function is activated on your telephone ( page 63). If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked.

  • Page 74: Index

    Index Index Fax messages ..........15 Fixed call forwarding ......... 26 Numerics Forwarding for other stations ........54 3-way navigator .......... 13 Function keys ..........12 Alternating ........... 23 General information ........8 Audio keys ........... 12 Automatic call forwarding ......
  • Page 75 Index Redialing a number last dialed number ......... 22 saved number ......... 21 Safety precautions ........2 Saving appointments ......59, 60 Second call ..........39 Security ............63 Serial number ..........9 Service menu ..........18 Speaker call ..........50 Speakerphone distance ......

  • Page 76: All Service Menu Functions

    All Service Menu Functions All Service Menu Functions Open the service menu and select a function. Alternatively, you can use service codes (see table), e.g. 2 1 for "Second call on/off". 1 Set up call forwarding 1 Variable call forw. Destinations 2 Save speed dial number 2 Fixed call forw.
  • Page 77 Copyright © Siemens Enterprise Communications GmbH & Co. KG 07.09.07 Hofmannstr. 51, D-81359 Munich Reference No.: A31003-S2000-U104-1-7619 The information provided in this brochure contains merely general descriptions or characteristics of per- formance which in case of actual use do not always apply as described or which may change as the result of further development of the products.

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