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connector on the motherboard is faulty. Please call Inspur Customer Service
Hotline (1-844-860-0011/1-760-769-1847) or email to serversupport@inspur.com.
7.1.10 USB Port Problem
Symptoms:
Unable to use devices with a USB port.
Solutions:
1.
Make sure the OS of the server supports USB devices;
2.
Make sure the server has been installed with the correct USB driver, and try
installing the USB driver again;
3.
Connect the USB device to another server to test if the device can function;
4.
If the USB device cannot function, please replace with a known working USB
device;
5.
Power cycle the server and retest;
6.
If the instructions above do not resolve the problem, please call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com.
7.2
Software Problems
7.2.1 OS Installation Problems
Symptoms:
Unable to load the RAID driver or create partitions larger than 2 T during OS
installation; C disk usage is too high after OS installation, etc.
Solutions:
1.
If it fails to load the driver during OS installation, check the RAID driver version. Go
to Inspur website
RAID drivers need to be loaded several times.
2.
If it fails to create partitions larger than 2 T during OS installation, select
Advanced>CSM Configuration>Boot option filter>UEFI only (For detailed reference
document, please see
BIOS interface. Choose UEFI to boot the OS. The server will restart automatically. It
needs to enter the CMD command line to change the drive format to GPT, and then
partitions larger than 2 T can be created;
3.
If the C disk usage is too high after installing the Windows OS, turn down the virtual
memory or allocate the virtual memory to other partitions;
https://en.inspur.com
Firmware Update and
to download the correct RAID driver. Some
Configuration) in BIOS, save and exit
69
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