Trouble Shooting - Alpha ESS Storion-SMILE5 Installation, Operation & Maintenance Manual

Your Smart Energy
After the equipment are out of operation, the following notes should be paid attention to while
maintaining:
➢
Related safety standards and specifications should be followed in operation and
maintenance.
➢
Disconnect all the electrical connections so that the equipment would not be powered on.
➢
Wait at least 5 minutes after disconnection, so that the residual voltage of the capacitors
drops to a safe voltage. Use a multimeter to make sure that the equipment is completely
discharged.
➢
The equipment should be repaired by professional staff only and it is strictly for-bidden for
maintenance staff to open equipment modules on their own.
➢
Appropriate protective measures should be taken while maintaining, such as insulated
gloves, shoes, and anti-noise ear plugs.
➢
Life is priceless. Make sure no one would get hurt first.
➢
In case of a deep discharge, the battery must be charged to a SOC rate of 30% to 50% if the
entire system is static (e.g. the battery has not been charged for two weeks or more).
Please contact us in time if there are any conditions that could not be explained in the manual.

7. Trouble Shooting

Server
Error
Category
Error Code
1
2
4
8
16
EMS
32
64
128
256
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Page 64
Trouble Shooting
Error Analysis
Network Card_Fault
Rtc_Fault
E2prom_Fault
INV_Comms_Error
Grid_Meter_Lost
PV_Meter_Lost
BMS_Lost
UPS_Battery_Volt_L
ow
Backup_Overload
Alpha ESS Co., Ltd.
Trouble Shooting
Please contact AlphaESS service center.
Please contact AlphaESS service center.
Please contact AlphaESS service center.
Please update the inverter firmware.
If the problem has not been solved, please
contact AlphaESS service center.
Please check the communication order
and connectivity between the grid meter
and EMS.
Please check the communication order
and connectivity between PV meter and
EMS.
Please check the communication order
and connectivity between BMS and EMS.
Please charge the battery.
Please check whether the critical load of
the inverter exceeds the loading capacity
of the inverter.