Document Prints From Wrong Tray; Printer Is Making Unusual Noises - Xerox AltaLink B80 Series User Manual

Troubleshooting
Selected paper type or color is not available.
Incorrect network settings.
The way the printer was installed on the
network could be an issue.
Application and print driver have conflicting
tray selections.

Document Prints from Wrong Tray

Probable Causes
Application and print driver have conflicting
tray selections.

Printer is Making Unusual Noises

Probable Causes
One of the trays is not installed correctly.
There is an obstruction or debris inside the
printer.
214
User Guide
To view the Job Status for a failed print on the touch screen:
1. At the printer control panel, press the Jobs button.
2. Find the failed print job in the list.
3. Note the status of the failed print job, such as Held: Resources
Required.
4. For details, touch the print job, then touch Details.
5. Note the Tray number listed under Resources and the status of
the selected tray.
6. Load the correct paper type or color in the tray, or select another
tray.
To reset network settings contact the System Administrator.
 Ensure that the printer is connected to the network.
 Determine if a print spooler or a computer sharing the printer is
buffering all print jobs and then spooling them to the printer.
Spooling can slow print speeds.
 To test the printer, print an information page, such as a demo
page. If the page prints, you could have a network or printer
installation issue. For help, contact the system administrator.
For details, see
Solutions
1. Check the tray selected in the print driver.
2. Go to the page setup or printer settings of the application from
which you are printing.
3. Set the paper source to match the tray selected in the print
driver or set the paper source to Automatically Select.
Note:
for the source tray on the printer.
Solutions
Open and close the tray from which you are printing.
Turn off the printer and remove the obstruction or debris. If you
cannot remove it, contact your Xerox
B80XX Series Multifunction Printer
Document Prints from Wrong Tray
To have the print driver select the tray, enable Auto Selection
on page 214.
®
service representative.