Factory Reset Cisco Touch 10 - Cisco TelePresence SX10 Quick Set Administrator's Manual

Cisco TelePresence SX10 Quick Set
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Introduction

Factory reset Cisco Touch 10

This chapter applies to the new Touch 10 controller that was
launched late 2017 (Cisco Touch 10). This device is identified
by the logo on front, and fewer connectors at the back.
See the next page for the older version.
In an error situation it may be required to factory reset the Touch
controller to recover connectivity. This should be done only when
in contact with the Cisco support organization.
When factory resetting the Touch controller the pairing
information is lost, and the Touch itself (not the video
conferencing device) is reverted to factory defaults.
It is not possible to undo a factory reset.
D15330.18 SX10 Administrator Guide CE9.12, APRIL 2020.
Configuration Peripherals
1. Open the small cover at the rear to find the reset button.
2. Press and hold the reset button until the mute button at the
front starts blinking (approximately 5 seconds). Then release
the button.
Touch 10 automatically reverts to the default factory settings
and restarts.
Touch 10 must be paired to the video conferencing
device anew. When successfully paired it receives a new
configuration automatically from the device.
Mute button starts blinking
Maintenance Maintenance
Open the cover to
find the reset button
Reset button
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101
Administrator Guide
Device settings Appendices
About pairing and how to
connect Touch 10 to the
video conferencing device
In order to use the Touch 10 controller, it
must be paired to the video conferencing
device via LAN (remote pairing).
Read about pairing and how to connect
Touch 10 to the video conferencing
► Connect the Touch 10
device in the
controller chapter.