Hayward OmniLogic Troubleshooting Manual page 27

1. Wired Ethernet: "MSP Not Found" (cont.)
Section B
(No IP Addresses)
set for DHCP
Contact the
administrator for IP
credentials
Plug Ethernet back into MSP and retest. If IP
addresses do not appear, Contact a Network
Professional
The problem is likely:
-Slow Internet speeds
-Firewall
-IP conflict
-Port Prioritization
-Parental Controls
*Please contact ISP or
Network Professional
27
Verify
Network setup is
network is
Dynamic (DHCP)?
NO
Network
Go to:
www.haywardomnilogic.com
& login to account
YES
Are you able to
access account?
NO
Verify customer's
internet is not
down
On a computer
YES
connected to
the same router
Does the device
have internet
access?
NO
Does the laptop
YES
have internet
access?
NO
On another
device
connected to
home network
Contact Tech
Support:
(908)355-7995
Contact a
Network
Professional
YES
Reboot router,
wait 3 minutes,
& retest
Contact ISP or
Network
Professional
Section C
(IP Addresses)