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Hayward EcoStar Troubleshooting Manual
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Hayward EcoStar Troubleshooting Manual

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EcoStar
&
®
EcoStar SVRS
®
Troubleshooting
Guide
SP3400VSP
&
SP3400VSPVR
Drive r1.13
Interface r3.0.8 residential
Interface r3.0.8C commercial
Copyright 2015 Hayward Industries Inc.

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Summary of Contents for Hayward EcoStar

  • Page 1 EcoStar & ® EcoStar SVRS ® Troubleshooting Guide SP3400VSP & SP3400VSPVR Drive r1.13 Interface r3.0.8 residential Interface r3.0.8C commercial Copyright 2015 Hayward Industries Inc.

  • Page 2: Table Of Contents

    Table of Contents 7. Check System: “Stall error’ or ‘Drive Failed Important safety instructions Pg. 1 Pg. 14-15 to Start’ 8:Check System: ‘SVRS Tripped’ Pg. 2 Pg. 16-17 Replacing a Drive 9. Check System: ‘Warning No Comm’ Replacing a Display Pg.
  • Page 3 EcoStar VSP(VR) Warning High Voltage Electrocution Hazard Hazardous voltage can shock, burn, cause serious injury and or death. To reduce the risk of electrocution and or electric shock hazards: • Only qualified technicians should remove the panel • Replace damaged wiring immediately •...

  • Page 4: Replacing A Drive

    Replacing a Drive ALWAYS use the included display when changing out an EcoStar drive: • Be sure to use the display that comes with the replacement drive rather than move the ‘old’ display to the new drive. • This is important because the new display will have the most recent programming updates, which will ensure the new drive performs as expected.

  • Page 5: Replacing A Display

    Replacing a Display EcoStar displays backwards compatible. • This means when changing out just a display, a working drive will not have to be replaced as well. • All new displays are compatible with previous/existing drives. • Though a new display is backwards compatible with an...
  • Page 6 Power cycle Inspect pump display Step 1A Step 1B Shut off the breaker supplying the EcoStar with The error has now cleared. If error frequently power for at least 2 minutes, verify screen is reoccurs AND pump is controlled by Hayward blank, then restore power.
  • Page 7 Wire the pump to the ‘filter’ relay and set timers in the automation system as desired. Keep in mind, the EcoStar must be powered down for at least 1 minute every 24 hours. Note: This solution will cause a ‘Bridge Comm Error’ on the controller. This expected error indicates that the pump is not communicating while powered down;...
  • Page 8 2: Check System ‘Prime Failed’ This error can occur in Stand Alone or Relay Control/Auto Prime modes. It indicates that the pump was unable to prime within 15 minutes of startup. Inspect plumbing Inspect basket lid Step 2A Step 2B Inspect basket lid ‘O’...
  • Page 9 2: Check System ‘Prime Failed’ Remove ‘Auto Prime’ Inspect baskets & filter Step 2C Step 2D Inspect filter, skimmer, and pump baskets for Remove pump from Auto Prime mode and set obstructions or debris. Clean filter and clear all for 3 minute prime (or higher) to eliminate the debris, then retry.
  • Page 10 Changing from Auto Prime to 3 Minute Prime Use the steps provided below to change the EcoStar Prime cycle from ‘Auto Sense’ to ‘3 Minute’: Step I Step II Step III Press the Menu button until Press the right arrow button until Once configuration is complete ‘Configuration Menu –...
  • Page 11 This error will automatically clear itself within 20 To manually clear, shut off the breaker seconds of the outage. To manually clear supplying the EcoStar with power for at least 1 proceed to step 3B. minute, then restore power. Page 9...
  • Page 12 Verify pump power Step 4A Step 4B Shut off breaker supplying EcoStar with power With the pump idle, check voltage on mains for at least 2 minutes, then restore power. Open connector. If voltage is above 200VAC, go to 4C;...
  • Page 13 4: Check System ‘AC Mains Low’ The EcoStar Drive is factory calibrated. To verify the calibration matches the supplied power follow the steps below: ‘Diagnostics Menu’ Check calibration Step 4C Step 4D Press Menu button until ‘Diagnostic Menu’ The bottom center value (v) should equal the appears.
  • Page 14 Step 5A Step 5B Inspect the airflow path, verifying the pump is Shut off breaker, supplying EcoStar with power, receiving ample air supply. Check entire air path for at least 2 minutes. Restore power and run in and clear any obstructions/debris, then go to 5B.
  • Page 15 6: Check System ‘Heat sink Overheat’ This error will occur when there is a problem detected inside the EcoStar drive. Inspect Drive Run with new drive Step 6A Step 6B Inspect motor and drive PCB for evidence of With replacement drive run the pump on quick water damage.
  • Page 16 7: Check System ‘Stall error’ or ‘Drive Failed to Start’ The pump will attempt to start three times before displaying a stall error. Either message implies there is a failure inside the drive, the motor, or both. Inspect motor and drive Check connections Step 7A Step 7B...
  • Page 17 Note: If water has flooded the drive or the motor, the repairs may not be covered under the product warranty. For more information please consult the owner’s manual or contact a local Hayward representative. Page 15...
  • Page 18 8: Check System ‘SVRS Tripped’ This error will only appear in EcoStar SVRS models. While monitoring the safety vacuum release system, if drive amperage varies beyond the threshold the pump will become idle for a minimum of 15 minutes. Inspect baskets & filter...
  • Page 19 8: Check System ‘SVRS Tripped’ When integrated in Hayward Automation, ‘Freeze Protection’ is often linked to SVRS trips. Check to make sure all automated features and protections are setup to work with SVRS monitoring. ‘Filter off valve change’ Freeze protect...
  • Page 20 9: Check System ‘Warning No Comm’ Generally this error indicates that the display and drive are not communicating with each other. Inspect data wire Check diagnostics Step 9A Step 9B Press menu until ‘Diagnostics Menu’ appears, Inspect data wire between display and drive. scroll to right until ‘Drive Rev:’...
  • Page 21 9: Check System ‘Warning No Comm’ The following steps will isolate the drive from the remote control communication wiring: Step 9C Step I Step II Step III Press menu until ‘Diagnostics Remove the display from the wall Remove display cover plate on Menu’...
  • Page 22 10: Check System ‘Memory Failure’ Indicates that the drive memory has been damaged or corrupted. Step 10A Shut off breaker supplying EcoStar with power for at least 2 minutes, then restore power. If error appears again replace the drive. Page 20...
  • Page 23 11: Condition Blank/Bad On-Pump Display When a display is completely blank, typically the pump is not powered; this can be caused by a tripped breaker or possibly related to external automation. Verify pump power Inspect harness Step 11A Step 11B Check voltage on mains connector.
  • Page 24 11: Condition Blank/Bad On-Pump Display Test display input Step 11C With pump powered on, check voltage on display for value 9-15VDC between 1(-) & 4(+) (right to left) on wiring harness. If correct, replace display only, if below 9VAC – check AC mains power for value above 200VAC, if ZERO replace drive.
  • Page 25 12: Condition Blank/Bad Wall Mount Display When a display is completely blank, typically the pump is not powered; this can be caused by a tripped breaker or possibly related to external automation. Verify pump power Inspect harness Step 12A Step 12B Check voltage on mains connector.
  • Page 26 12: Condition Blank/Bad Wall Mount Display When a display is completely blank, typically the pump is not powered; this can be caused by a tripped breaker or possibly related to external automation. Display comm power Drive comm power Step 12C Step 12D Check voltage on display for 9-15VDC between Check voltage on display for value 9-15VDC...
  • Page 27 13: Condition Pump Tripping Breaker When the breaker that supplies the pump with power continually trips, the problem is either a short to ground, the drive, or the breaker. Inspect incoming power Disconnect power wires Step 13A Step 13B Verify the incoming power circuit. Make sure Disconnect power from mains and engage wires are clean and are not shorting to the cover breaker.
  • Page 28 13: Condition Pump Tripping Breaker Measure power Check breaker type Step 13C Step 13D Check power being supplied from the breaker. If Check breaker type and all connections. If 200-250VAC go to 13D, if no/low check breaker health and connections are confirmed panel/breaker.
  • Page 29 Display Rev: 3.0.8 and drive in Celsius. Heatsink: 67C Status of com link between Product Version Com Bus VSC and Hayward control. SP3400VSP Online (addr: 1) Reads offline when not connected Input Voltage Also shows “too high” or “too low”...

  • Page 30: Check System: 'Pfc-Hi

    ‘PFC-Hi Error’ & ‘Prime Failed’ Is error reoccurring AND is Power cycle Error PFC-Hi pump connected to then check Cleared (pg. 4-5) Hayward Automation? display. Wire pump power Problem to load side of filter solved relay and set pump timer on control. Inspect...

  • Page 31: Check System: 'Power Interrupt

    “Check System” ‘Power Interrupt’ & ‘AC Mains Low/High’ Manually Power Automatically clear by powering Interrupt clear after 20 down breaker for (pg. 9) seconds 1 minute Is voltage Power cycle for 2 AC Mains With pump idle, below minutes, open wiring Low/High check mains 200VAC OR...

  • Page 32: Check System: 'Drive Is Overheated

    “Check System” ‘Drive is Overheated’ & ‘Heat Sink Overheat’ Power down for at least Check motor Drive is Problem 2 minutes. Does error airflow path and Overheated solved Restore power reappear? fan shroud and (pg. 14) and run pump is clear debris quick clean mode...
  • Page 33 “Check System” ‘Stall Error’ & ‘Drive Failed to Start’ Check Stall Error / Inspect motor, Is water Does the connections Drive Failed to drive and pcb damage motor move between motor Start for water visible? freely? and drive (pg. 16-17) damage Replace pump and fix any...
  • Page 34 Divert features reappear AND SVRS skimmer and Does trip that affect pump is hooked Tripped pump basket, reappear? vacuum up to Hayward (pg. 18-19) clear debris pressures Automation? and retry Problem solved Enable ‘Filter Adjust Freeze Protection, if Off, Valve Change’...
  • Page 35 ‘Memory Failure’ & ‘Blank/Bad On-Pump Display’ Power down Memory pump breaker Does error Replace Failure for 2 minutes reappear? Drive (pg. 22) and restore power Problem solved Blank/Bad Is voltage Inspect Check mains On-Pump Replace between 200- wiring connector for Display Drive 250VAC?
  • Page 36 ‘Blank/Bad Wall Mount Display’ Blank/Bad Is voltage Inspect Check mains Replace Wall Mount between 200- wiring connector for Comm Display 250VAC? (RS485) 240VAC wiring (pg. 25-26) Correct Wiring supplied damaged? power Test power on Replace Display (RS485) for Drive Replace Is voltage 9-15VDC on Display...
  • Page 37 ‘Pump Tripping Breaker’ Disconnect pump Is voltage Pump Check mains power wires, cap between 200- Tripping Breaker connector for and turn on breaker 250VAC? (pg. 27-28) 240VAC Correct Check power supplied Does being supplied power breaker from breaker trip? Problem is Is power Wires have a in breaker...

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