Using The Reset Button; Before Calling Technical Support - Cabletron Systems EMME User Manual

CHAPTER 7: TROUBLESHOOTING
7.3

USING THE RESET BUTTON

The EMME incorporates a recessed reset button, located above the LEDs.
See Figure 7-1. This reset button initializes the EMME processor. This
will not initialize NVRAM, the non-volatile random access memory
where your network management parameters are stored.
To use the reset button, use a pen or pencil to press the button. When this
is done, the EMME initializes itself.
7.4

BEFORE CALLING TECHNICAL SUPPORT

If you are not able to resolve a problem with your EMME, call Cabletron
Technical Support for assistance. Before calling, you should have as much
information as possible available in order to save time and to allow the
support representative to better serve you. When calling technical support,
provide as much of the following information as possible:
• Description of the failure.
• Description of any action already taken to resolve the problem
(swapping a bad unit with a unit known to work properly, etc.).
• Description of your network environment (environment, layout, cable
type and length, etc.).
• Serial and revision numbers of all Cabletron products used in the
network.
• Network load and frame size at the time of failure, if known.
• Product history (had the product been returned previously, did it have
the same problem, etc.).
• RMA number generated, if any.
Page 7-6 EMME USER'S GUIDE