Return And Warranty Policies; Crestron Limited Warranty - Crestron SW-SIMPL Installation & Operating Manual

Crestron SIMPL™ Windows

Return and Warranty Policies

Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange, or service without prior
2. Products may be returned for credit, exchange, or service with a CRESTRON
3. Return freight charges following repair of items under warranty shall be paid by

CRESTRON Limited Warranty

CRESTRON ELECTRONICS, Inc. warrants its products to be free from
manufacturing defects in materials and workmanship under normal use for a period
of three (3) years from the date of purchase from CRESTRON, with the following
exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt
heads and power supplies are covered for a period of one (1) year; touchscreen
display and overlay components are covered for 90 days; batteries and incandescent
lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an
authorized CRESTRON dealer. Purchasers should inquire of the dealer regarding the
nature and extent of the dealer's warranty, if any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has
been used in any application other than that for which it was intended, or if it has
been subjected to misuse, accidental damage, modification, or improper installation
procedures. Furthermore, this warranty does not cover any product that has had the
serial number altered, defaced, or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no
event shall CRESTRON be liable for incidental or consequential damages of any
kind (property or economic damages inclusive) arising from the sale or use of this
equipment. CRESTRON is not liable for any claim made by a third party or made by
the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective,
without charge for parts or labor. Repaired or replaced equipment and parts supplied
under this warranty shall be covered only by the unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other
warranties, expressed or implied, nor authorizes any other party to offer any other
party to offer any warranty, including any implied warranties of merchantability or
fitness for a particular purpose. Any implied warranties that may be imposed by law
are limited to the terms of this limited warranty. This warranty statement supercedes
all previous warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners.
Windows is a registered trademark of Microsoft Corporation. Windows95/98/Me and WindowsNT/200 are
trademarks of Microsoft Corporation.
Installation & Operations Guide – DOC. 5728C
authorization from CRESTRON. To obtain warranty service for CRESTRON
products, contact the factory and request an RMA (Return Merchandise
Authorization) number. Enclose a note specifying the nature of the problem,
name and phone number of contact person, RMA number, and return address.
Return Merchandise Authorization (RMA) number. Authorized returns must be
shipped freight prepaid to CRESTRON, Cresskill, N.J., or its authorized
subsidiaries, with RMA number clearly marked on the outside of all cartons.
Shipments arriving freight collect or without an RMA number shall be subject to
refusal. CRESTRON reserves the right in its sole and absolute discretion to
charge a 15% restocking fee, plus shipping costs, on any products returned with
an RMA.
CRESTRON, shipping by standard ground carrier. In the event repairs are found
to be non-warranty, return freight costs shall be paid by the purchaser.
Software
Crestron SIMPL Windows • 219