Test The Path From A Windows-Based Computer To A Remote Device [Router Mode] - NETGEAR WAX204 User Manual

WiFi 6 AX1800 Dual Band Wireless Access Point WAX204
Test the path from a Windows-based computer to a remote
device [router mode]
If the access point is in router mode, to test the path from a Windows-based
computer that is connected to the access point to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type
ping -n 10 <IP address>
in which <IP address> is the IP address of a remote device such as your ISP DNS
server.
If the path is functioning correctly, messages display that are similar to those shown
in Test the LAN path from a Windows-based computer to the access point on page
237.
3. If you do not receive replies, check the following:
• Check to see that IP address of the access point is listed as the default gateway
for your computer. If DHCP assigns the IP configuration of your computers, this
information is not visible in your computer Network Control Panel. Verify that the
IP address of the access point is listed as the default gateway.
• Check to see that the network address of your computer (the portion of the IP
address specified by the subnet mask) is different from the network address of
the remote device.
• Check to see that your modem is connected and functioning.
• If your ISP assigned a host name to your registered computer, use that host name
as the account name (see Manually set up the access point Internet connection
[router mode] on page 37).
• Your ISP might be rejecting the Ethernet MAC addresses of all but one of your
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address
of your modem. Some ISPs additionally restrict access to the MAC address of a
single computer connected to that modem. If your ISP does this, configure your
router to "clone" or "spoof" the MAC address from the authorized computer.
Diagnostics and
Troubleshooting
238 User Manual