Router Mode: Test The Path From Your Computer To A Remote Device - NETGEAR WAC124-100NAS User Manual

AC2000 802.11ac Wireless Access Point/Router WAC124
Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your computer.
Verify that the IP addresses and LAN subnet for the access point/router and your
computer are correct. For more information, see Check the DHCP network settings
of your computer or mobile device on page 248.
Router mode: Test the path from your computer to a remote
device
If the access point/router is in router mode, to test the path from a Windows-based
computer that is connected to the access point/router to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type
ping -n 10 <IP address>
in which <IP address> is the IP address of a remote device such as your ISP DNS
server.
If the path is functioning correctly, messages display that are similar to those shown
in Test the LAN path from your computer to the access point/router on page 260.
3. If you do not receive replies, check the following:
• Check to see that IP address of the access point/router is listed as the default
gateway for your computer. If DHCP assigns the IP configuration of your
computers, this information is not visible in your computer Network Control Panel.
Verify that the IP address of the access point/router is listed as the default gateway.
• Check to see that the network address of your computer (the portion of the IP
address specified by the subnet mask) is different from the network address of
the remote device.
• Check to see that your modem is connected and functioning.
• If your ISP assigned a host name to your registered computer, use that host name
as the account name (see Router mode: Manually set up the access point/router
Internet connection on page 38).
• Your ISP might be rejecting the Ethernet MAC addresses of all but one of your
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address
of your modem. Some ISPs additionally restrict access to the MAC address of a
single computer connected to that modem. If your ISP does this, configure your
router to "clone" or "spoof" the MAC address from the authorized computer.
Diagnostics and
Troubleshooting
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