Test The Path From A Windows-Based Computer To A Remote Device - NETGEAR WAX220 User Manual

Essentials WiFi 6 AX4200 Dual Band Multi-Gig Access Point Model WAX220
If you are using a wired connection to the AP, verify that the Ethernet card driver
software and TCP/IP software are both installed and configured on your computer.
Test the path from a Windows-based computer to a remote
device
To test the path from a Windows-based computer that is connected to the AP to a
remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type
ping -n 10 <IP address>
in which <IP address> is the IP address of a remote device such as your ISP DNS
server.
If the path is functioning correctly, messages display that are similar to those shown
in Test the LAN path from a Windows-based computer to the AP on page 121.
3. If you do not receive replies, check the following:
• Check to see that IP address of the AP is listed as the default gateway for your
computer. If DHCP assigns the IP configuration of your computers, this information
is not visible in your computer Network Control Panel. Verify that the IP address
of the AP is listed as the default gateway.
• Check to see that the network address of your computer (the portion of the IP
address specified by the subnet mask) is different from the network address of
the remote device.
• Check to see that your modem is connected and functioning. This is the modem
through which the router (to which the AP is connected) can reach the Internet
• If your ISP assigned a host name to your registered computer, use that host name
as the account name on the router that connects to your ISP.
• Your ISP might be rejecting the Ethernet MAC addresses of all but one of your
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address
of your modem. Some ISPs additionally restrict access to the MAC address of a
single computer connected to that modem. If your ISP does this, configure your
router to use the authorized computer's MAC address. For information about
how to do this, see your router's documentation.
Perform Diagnostics and
Troubleshooting
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