Troubleshoot The Wifi Connectivity - NETGEAR WAX204 User Manual

WiFi 6 AX1800 Dual Band Wireless Access Point WAX204

Troubleshoot the WiFi connectivity

If you are experiencing trouble connecting over WiFi to the access point, try to isolate
the problem:
• Make sure that the WiFi settings in your WiFi device and access point match exactly.
For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi
security settings of the access point and WiFi device must match exactly. If you did
not change the SSID, the access point's default SSID is "NETGEARXXXXXX", where
XXXXXX represents the last six characters of the access point's MAC address, as
printed on the access point label. If you did not change the passphrase (also referred
to as network key or WiFi password), the unique default passphrase is also printed
on the access point label.
Note: If you set up an access control list on the access point, you must add each
computer or mobile device to the access control list (see Enable and manage network
access control on page 81).
The access point provides three WiFi networks (Wireless 1, Wireless 2, and Wireless
3). By default, the Wireless 1 network is enabled and the other two WiFi networks
are disabled. If the Wireless 2 and Wireless 3 networks are enabled and you did not
change the default settings, you can access these networks as follows:
-
Wireless 2. The default SSID is NETGEARXXXXXX-2, in which XXXXXX represents
the last six characters of the access point's MAC address, and the default password
is sharedsecret.
- Wireless 3. The default SSID is NETGEARXXXXXX-3, in which XXXXXX represents
the last six characters of the access point's MAC address, and the default password
is sharedsecret.
• Does the WiFi device that you are using find your WiFi network?
If not, check the WiFi LED on the access point. If the WiFi LED is off, both WiFi radios
are probably off too. For more information about the WiFi radios, see Enable or
disable a WiFi radio on page 70.
• If you disabled the access point's SSID broadcast, your WiFi network is hidden and
does not display in your WiFi client's scanning list. (By default, SSID broadcast is
enabled.) For more information, see Hide or broadcast the SSID for a WiFi network
on page 66.
• Does your WiFi device support the security that you are using for your WiFi network?
For information about changing the WiFi security, see Set up or change an open or
secure WiFi network on page 59.
Diagnostics and
Troubleshooting
235 User Manual