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AC2000 802.11ac Wireless Access Point/Router WAC124
Troubleshoot Internet browsing
If the access point/router can obtain an IP address but your computer or mobile device
is unable to load any web pages from the Internet, check the following:
• If the access point/router is in router mode and you can log in to the access
point/router's local browser interface but you cannot get an Internet connection,
check if the access point/router can obtain an IP address from your ISP (see )
• The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is
reached, you can resume Internet access (see Router mode: Unblock the traffic meter
after the traffic limit is reached on page 165). If your ISP sets a usage limit, they might
charge you for the overage.
• Your computer or mobile device might not recognize any DNS server addresses. A
DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use.
If you entered a DNS address during the access point/router's configuration, restart
your computer or mobile device.
Alternatively, you can configure your computer or mobile device manually with a
DNS address, as explained in the documentation for your computer or mobile device.
• If the access point/router is in router mode, the access point/router might not be
configured as the default gateway on your computer or mobile device.
Reboot the computer or mobile device and verify that the access point/router address
is listed by your computer or mobile device as the default gateway address.
• You might be running login software that is no longer needed. If your ISP provided
a program to log you in to the Internet, you no longer need to run that software after
installing the access point/router. You might need to go to Internet Explorer and
select Tools > Internet Options, click the Connections tab, and select the Never
dial a connection. Other browsers provide similar options.
Troubleshoot the WiFi connectivity
If you are experiencing trouble connecting over WiFi to the access point/router, try to
isolate the problem:
• Make sure that the WiFi settings in your WiFi device and access point/router match
exactly.
For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi
security settings of the access point/router and WiFi device must match exactly. The
Diagnostics and
Troubleshooting
258
User Manual
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