Troubleshoot Wifi Connectivity - NETGEAR WAX610 User Manual

Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

Troubleshoot WiFi connectivity

If a WiFi device cannot connect to the access point or the WiFi connectivity is not normal,
try to isolate the problem:
• Make sure that the WiFi settings in the WiFi device and access point match exactly.
For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi
security settings of the access point and WiFi device must match exactly. Make sure
that the WiFi device uses the correct passphrase for the WiFi network.
For information about accessing the access point for initial configuration over a WiFi
connection, see Connect to the access point for initial configuration on page 21.
• Does the WiFi device support the authentication and encryption that you configured
for the WiFi network?
For more information, see Change the authentication and encryption for a WiFi
network on page 61.
Note: If the access point's WiFi authentication and encryption is set to WPA3
Personal, make sure that the WiFi adapter device driver is updated to the latest
version on the WiFi device.
• Does the WiFi device find the WiFi network?
If not, check the WLAN LEDs. If a WLAN LED is off, the associated WiFi radio is
probably off, too. For more information about the WiFi radios, see Turn a radio on
or off on page 81.
• If you disabled the access point's SSID broadcast for the WiFi network, the WiFi
network is hidden and does not display in the WiFi device's network scanning list.
(By default, SSID broadcast is enabled.) For more information about the SSID
broadcast, see Hide or broadcast the SSID for a WiFi network on page 65.
Tip: If you want to change the settings of a WiFi network on the access point, use a
wired LAN connection to avoid being disconnected when the new WiFi settings take
effect.
If the WiFi device finds the WiFi network but the signal strength is weak, check these
conditions:
• Is the WiFi device too far from the access point, or too close?
Place the WiFi device near the access point, but at least 6 feet (1.8 meters) away,
and see whether the signal strength improves.
• Are objects between the WiFi device and the access point blocking the WiFi signal?
Diagnostics and
Troubleshooting
218 User Manual