Troubleshoot; Change The Vpn Configuration; Make Adjustments When Necessary - Matrox Extio 3 Series User Manual

 Maximum Transmission Unit should be set to 1400 (in
tab
On the transmitter:
Stream encryption should be enabled (in Extio Central Manager

Settings
 Routing scheme should be

not support Multicast packets (for example, GRE tunnels).
Network congestion control value should be set (in Extio Central Manager

Transmitter
 Maximum Transmission Unit value should be set to 1400 instead of the default value of
1500 (value can be seen from Extio Central Manager
Nework

Troubleshoot

When the receiver gets access to the local network, connection to the VPN will be done automatically.
If you have VPN connection problems, to help you troubleshoot, VPN related logs can be copied to
a USB key from the
administrative device log
The zip file of VPN logs contains the strongswan daemon (charon-systemd) logs (journalctl-
strongswan.log), some "swanctl" commands for diagnostics (swanctl.log), the md5sum of installed
certificates (swanctl.log), "ip -s xfrm" commands (ip.log) and the swanctl.conf that was generated
from swanctl.json.

Change the VPN configuration

When logged in, the user can change the VPN configuration at any time from the
The user can also change it from the Login screen using the

Make adjustments when necessary

You can make some changes, such as to the
You must reboot the device for the change to become effective.
Using the
Physical address (MAC)
be changed from the router.
22 Matrox Extio 3 Series – User Guide
, or from Extio Central Manager

MTU
 
Streaming Encrypt A/V stream

Streaming Routing scheme
 
Settings
 ).
MTU
tab 
VPN Get logs
option in the ECM.
displayed in the OSD

Receiver
).
(in Extio Central Manager
Unicast
). Note: This only needs to be done if your setup does

Streaming Network congestion control
button in the OSD, or from the
Advanced VPN setup
, from the OSD
MTU

Receiver
 tab
OSD Receiver
 
Settings Nework

Transmitter

Transmitter
).
 
Transmitter Settings
tab
More options
tab in the OSD.
VPN
option.
 tab 
Receiver Network
tab, the device local address can

Network
).

MTU


Settings



Download
tab. :
Note