Using Call Retrieve; Call Transfer - Avaya J169 Manual

Note:
The Call Retrieve feature is available only if either BroadWorks Anywhere feature or
BroadWorks Mobility feature is enabled.
Limitations
The following are the limitations for the Call Retrieve feature:
• If you are on an active call and receive another call, you can answer that call from the
configured location. To retrieve this call from its current location using the Call Retrieve
feature, place the current call on hold and then press Call Retrieve.
• Disable Broadworks Call Control Services for the Call Retrieve feature to function properly.
To disable Call Control Services, toggle BroadWorks call control to off. See
location details

Using Call Retrieve

About this task
Use this procedure to retrieve a call from your logged in location.
Before you begin
Ensure that at least one of the multiple appearance services is active.
Procedure
1. Press
2. Scroll to
3. Scroll to Call retrieve, and press Select.

Call Transfer

With the Call Transfer feature, you can transfer your call to another destination number.
The types of Call Transfer are:
• Consultative transfer: Transferring a call by connecting a call with the transfer recipient.
• Blind transfer: Transferring a call without connecting a call with the transfer recipient.
Related links
Handling multiple lines
April 2021
on page 69 or Editing Mobile identity alerting
Main menu.
Features, and press Select.
Using Avaya J169 and J179 SIP IP Phones in Open SIP
Comments on this document? infodev@avaya.com
Call Transfer
Changing
on page 73 for more details.
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