Avaya J169 Using Instructions
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Avaya J169 Using Instructions

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Using Avaya J169/J179 IP Phone H.323
Release 6.8.5
Issue 2
April 2022

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  • Page 1 Using Avaya J169/J179 IP Phone H.323 Release 6.8.5 Issue 2 April 2022...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 • Please only use the connecting cables, power cord, and AC adapters shipped with the equipment or specified by 取得審驗證明之低功率射頻器材，非經核准，公司、商號或使 用者均 Avaya to be used with the equipment. If you use any 不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射 other equipment, it may cause failures, malfunctioning, 頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象...
  • Page 5 Bluetooth SIG, Inc. and any use of such marks by Avaya • Reorient or relocate the receiving antenna. Inc. is under license.

  • Page 6: Table Of Contents

    Contents Chapter 1: Introduction...................... 8 .......................... 8 Purpose Chapter 2: Phone overview - Avaya J169/J179 IP Phone............ 9 ........................ 11 Physical layout .................. 13 Connection jacks for J100 IP Phones ...................... 15 Optional components ................... 15 Avaya J100 phone display modes Chapter 3: Getting Started.....................  17 ...................... 17...
  • Page 7 Chapter 8: Troubleshooting.................... 54 .................... 54 Limited access during failover Chapter 9: Related resources.................... 56 ........................ 56 Documentation .............  56 Finding documents on the Avaya Support website .................... 57 Viewing Avaya Mentor videos .......................... 57 Support April 2022 Using Avaya J169/J179 IP Phone H.323...

  • Page 8: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document describes the features of the Avaya J169/J179 IP Phone and also provides instructions on how to use this phone. This document is for end users. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 9: Chapter 2: Phone Overview - Avaya J169/J179 Ip Phone

    Avaya J169/J179 IP Phone supports either JBM24 Button Module or Avaya J100 Expansion Module (JEM24). Avaya J169 IP Phone has a grayscale display, and Avaya J179 IP Phone has a color display. Physical specifications • Eight buttons with red and green dual LEDs •...
  • Page 10 Phone overview - Avaya J169/J179 IP Phone - Phone key • LED buttons for phone: - Recents - Headset - Speaker - Mute Related links Physical layout on page 11 Connection jacks for J100 IP Phones on page 13 Optional components...

  • Page 11: Physical Layout

    Physical layout Physical layout Name Description Beacon LED Displays a red light for the following visual alerts: • Incoming call • Voice mail and messages Table continues… April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 12 Phone overview - Avaya J169/J179 IP Phone Name Description Phone display Displays two areas: 1. Top Bar: Displays communication status, time and date, and device status. This area is always visible. 2. Application area: Displays the following: • Application header: Displays the context-specific application title and one or more subtitles.

  • Page 13: Connection Jacks For J100 Ip Phones

    Recents Displays the list of calls in the Call History list. Related links Phone overview - Avaya J169/J179 IP Phone on page 9 Connection jacks for J100 IP Phones The following image illustrates the connection jacks that are present on the back panel of an Avaya J100 Series IP Phones.
  • Page 14 Phone overview - Avaya J169/J179 IP Phone April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 15: Optional Components

    9 Avaya J100 phone display modes The Avaya J100 Series IP Phones have three types of phone screen width options: • Full: In full-width mode, the phone screen shows in full line with the current call. The feature screen also displays only one feature per line.
  • Page 16 Phone overview - Avaya J169/J179 IP Phone Half and Feature Half mode works only when the Text Size is set to Normal. Users cannot see the Phone Screen Width option when the text size is set to Large. Related links...

  • Page 17: Chapter 3: Getting Started

    The offline call-log database stores incoming calls when you were offline. These calls are added to the call history as missed calls. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 18: Logging In As A Guest User

    8. Scroll left or right to select the duration from 1 to 12 hours for using this phone. You can log out at any time despite the duration that you select. 9. Press Enter. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 19: Chapter 4: Navigation

    Up Arrow and Down Arrow Use these keys to • Scroll vertically in lists, menus, and pop-up windows. • Move the selection up and down the same column. Table continues… April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 20: Line Keys

    The deskphone displays navigation icons ( ) on the phone display to indicate that you can scroll to more options or information. Main menu The following table lists the Main menu icons used in : April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 21: General Icons

    General icons The following table lists the icons of Avaya J169/J179 IP Phone. The icons are similar on both the phones, but Avaya J169 IP Phone displays the icons in gray scale and Avaya J179 IP Phone in color. Icon Description Microphone is muted.

  • Page 22: Accessing The Features Screen

    On the Phone screen, use the right navigation button to gain access to the Features screen. To return to the main Phone screen, press Phone or scroll to the left. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 23: Chapter 5: Call Operations

    On the Phone screen, the Answer and the Ignore soft keys are displayed. 2. On the incoming call screen, press the Ignore soft key. The phone turns off the audio and visual alert. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 24: Making Calls

    3. (Optional) To call a non-primary number, select the person, press Details, then select the desired number. 4. Find the contact that you want to call by typing the name of the person as listed. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 25: Calling A Person From The Call History

    4. Press OK or enter the next letter. 5. Select Make Call when you see the name to which you to want to make a call to. 6. Press OK to dial the call. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 26: Redialing A Number

    3. Dial the number if you know the number or call the person from the contacts list or from the history list. 4. If your administrator configured unattended transfers for your deskphone, you can hang up without announcing the call. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 27: Muting A Call

    When you press the Contacts button you might not see all of the functions that are described in this chapter. The functions are not available because your administrator has disabled changes to Contacts. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 28: Adding A New Contact

    8. Press Save. Deleting a contact Before you begin Ensure that there is at least one contact in the Contacts list. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 29: Editing A Contact

    4. Press the appropriate softkey to call or edit this contact, delete this contact, or return to the Contacts screen. Searching for a contact Procedure 1. Press Contacts. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 30: Call History

    1. Press Recents. 2. Select the number you want to add to your Contacts list. 3. Press +Contact. 4. If necessary, edit the name and telephone number. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 31: Removing An Entry From Call History

    • To turn off logging the bridged lines, select Log Bridged Calls. 5. Press Change or OK or the corresponding line key to turn call history logging on or off. 6. Press Save. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 32: Conferences

    Dropping a person from a conference call Procedure 1. From the Phone screen, select your active conference call. 2. Press Details. Ensure that your administrator has configured the Details softkey. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 33: Dropping Or Disconnecting The Last Participant From A Conference Call

    You may be able to silence a person on a conference call using the Silence softkey. The individual muting feature is not available on all systems. If you do not see Silence softkey when you choose a person, you cannot mute that person. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 34: Using Voicemail

    Listening to your voicemail About this task Use this procedure to listen to your voicemail on your phone. For more details on using your voicemail services see, Avaya OneCloud-ReadyNow Messaging Service User Guide. Before you begin • Ensure that the system administrator configures the voicemail for your extension.

  • Page 35: Chapter 6: Advance Features

    Send All softkey appears on the Phone screen for idle calls. Pressing Send All turns Send All Calls on. If it is already on, pressing Send All turns it off. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 36: Activating Ec500 For Simultaneous Ringing On Multiple Phones

    You can also make outgoing calls on a bridged call appearance when the bridged call appearance is not in use. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 37 Independent alerting feature for your extension. The following four options are available: • On: The phone plays a ringtone on an incoming call on the bridged appearance. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 38 • Abbreviated: The phone plays a single beep to indicate a call on the bridged appearance. Note: For multiple call appearance alerting, the phone highlights the call appearance with the most recent incoming call. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 39: Chapter 7: Customizing Your Phone

    Phone screen when you make a call. Procedure 1. Press Main menu > Options & Settings. 2. Press Select or OK. 3. Select Call Settings. 4. Press Select or OK. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 40 5. Select Go to Phone Screen on Answer. 6. Press Change or OK to set the option to Yes or No, depending on the current setting. 7. Press Save. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 41 Use this task to cause the LED in the top right corner of the phone to flash when the phone gets incoming calls. Procedure 1. Press Main Menu. 2. Press Select to select Options & Settings > Call Settings > Visual Alerting. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 42 7. Select Pair Contacts to Calls. 8. Press Change or OK to change the setting to On or Off. 9. Press Save. Related links Options & Settings on page 39 April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 43 • Switchhook only: The phone does not send the ringing tone to the headset. The headset switch-hook button is non functional. 5. Press Save. Related links Options & Settings on page 39 April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 44: Application Settings

    You can change the labels that the phone displays for your extensions, features, and abbreviated dial or speed dial buttons. For example, you can change the label for your extension to My Line. If April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 45 Procedure 1. Press Home. 2. Press Main menu. 3. Select Options and Settings. 4. Select Application Settings. 5. Navigate and select Restore Default Button Labels. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 46: Screen And Sound Options

    2. Navigate to Options & Settings > Screen & Sound Options > Button Clicks. 3. Press Select. 4. Press Change to turn sound on or off. 5. Press Save. Related links Options & Settings on page 39 April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 47 Large, the screen width automatically changes from half to full, to allow the larger text size to display properly. In this case, if you prefer a split screen, you must set the Text Size to Normal . April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 48 1. Press Main menu > Options & Settings > Screen & Sound Options. 2. Press Select or OK. 3. Scroll to Personalized Ringing and press Change. 4. Use the Rich/Classic softkey to toggle between the two sets of categories. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 49: Advanced Options

    Procedure 1. Press Main menu > Options & Settings. 2. Press Select or OK. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 50 3. Select the Handset, Headset, or Speaker for which you want to turn AGC on or off. 4. Press Save. Related links Options & Settings on page 39 Selecting handset audio equalization April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 51 39 Acoustic Protection Avaya J100 Series IP Phones have the acoustic exposure protection, to protect the user’s ears from the acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limit. The user can set the permissible acoustic limit to dynamic or predefined static values.

  • Page 52: Administrative Messages

    • An audible alert broadcast through the Speaker or the headset if that device is active. • An interrupt screen notifying you that you are receiving an audio alert. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 53: Browser

    Gain access to the browser through Main Menu. If you do not see the Browser option on Main Menu, Web applications must be available for your phone. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 54: Chapter 8: Troubleshooting

    Incoming calls might not reach you and can go to voice mail. • Emergency calls might or might not work, depending on the stage of failover and the functionality available on the alternate server. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 55 • The Message Waiting Indicator is cleared, but voice mail might still be available if the voice mail server to which calls are being sent is not in failover. Transitions back to the normal server will restore all original functionality. April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 56: Chapter 9: Related Resources

    Chapter 9: Related resources Documentation See the following related documents at http://support.avaya.com. Title Use this document to: Audience Installing and Administering Avaya Avaya J169/J179 IP Phone. For people who want J169/J179 IP Phone to gain a high-level understanding of the...

  • Page 57: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/...
  • Page 58 .............33 Go to Phone Screen on answer Conference calls setting ................about ................32 Go to Phone Screen on calling muting a person ............33 April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 59 ..............24 setting ................messages related documentation ............about ................52 Restore data files ..............49 Messages retrieving a voice message ..........receiving ............... Ring Pattern muting calls ................27 April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 60 SENDALL ................settings screen width ..............Speaker ................specifications ................. support .................57 text size ................47 text size, Main menu ............47 Transfer ................26 videos .................. Visual Alerts configuring ..............April 2022 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

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