Setting The Agent State - Avaya J169 Manual

Procedure
1. Press Recents.
2. (Optional) To navigate through Main menu, scroll to the following:
a. Applications, and press Select.
b. Recents, and press Select.
3. Select the call that you want to view.
4. Press Details.
The phone displays the details of the selected ACD call.
Related links
BroadWorks Call center

Setting the agent state

About this task
You can change your state, to indicate your availability or unavailability to take calls depending on
your workflow, by selecting a predefined code.
Before you begin
Ensure that you are assigned as an agent to the call center.
Procedure
1. Press the Main menu.
2. Scroll to Features, and press Select.
3. Scroll to the required status, and press Select.
4. Scroll to Call Center, and press Select.
5. Scroll to the required status, and press Select.
Note:
The LED light against the agent status is green for the active states and red for the
inactive states.
Next steps
The top bar of the phone screen displays the agent status.
Related links
BroadWorks Call center
April 2021
on page 121
on page 121
Using Avaya J169 and J179 SIP IP Phones in Open SIP
Comments on this document? infodev@avaya.com
Setting the agent state
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