Call Transfer; Call Forward; To Set; To View Forwarded Number - Avaya 1120E User Manual

AVAYA VOIP & AURA MESSAGING USER MANUAL

Call Transfer


While on an active call you will see two options in the display screen, Conf and Trans.

To transfer the call, you first press the soft key with the word Trans over it.

When you hear the dial tone, enter the extension number you wish to transfer the active call to.

Press the Trans soft key again to complete the call transfer.

Call Forward

To Set


Press the Fwd soft key located on the left-hand side of your display screen.

Dial 9 + the number to forward your calls to. (ex. 9 8085555555)

Press the Fwd soft key again to initiate calls being forwarded to the number you just entered.

You will know that the forward feature is activated because you will see an arrow next to it.

To View Forwarded Number


Press the Fwd soft key located on the left-hand side of your display screen.

Using the Navigation Keys, press the down arrow to view the telephone number you are
forwarding your calls to.

To end the viewing, you can press the OK soft key or press the Goodbye button.

To Cancel Forwarding


Press the Fwd soft key located on the left-hand side of your display screen.

Press the Cancel soft key to cancel call forwarding. A message will be displayed stating call
forward cancelled.

Call Park

To Park A Call


While on an active call you will see two options in the display screen, Conf and Trans.

To start the call park process, you first press the soft key with the word Trans over it.

You then dial *5 followed by the extension you wish to park your active call.

Press the Trans soft key again to park your active call.

To Retrieve the Parked Call


First go to the location of the VoIP Phone extension number which you parked your active call
against. Note: The parked call lasts 120 seconds. After 120 seconds, the call will ring again at
where it was first received.

From that VoIP Phone, pick up the handset or press the Handsfree button to get a dial tone.

Dial #5 followed by the extension number the active call was parked against.

You are now connected to the active call you parked.
University of Hawai'i – Leeward Community College Page 6 of 20