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6-8
C
6: T
HAPTER
ROUBLESHOOTING
Sending in the
Memory Dump
4 Insert the first diskette.
The server formats the disk, writes the memory dump to the diskette, and
displays the following message:
Writing...Label this disk #1
Insert the next dump disk
Hit any key to continue
Escape to abort the operation
5 Follow the prompts and insert disks, labeling them accordingly.
The server formats each disk individually, then writes the memory dump to
that disk. The process continues until all diskettes have been formatted and
written to, and the memory dump is complete. The server then displays the
following prompt:
Dump completed
Contact your network supplier or 3Com Customer Support before sending a
memory dump from your communications server.
Send the following information along with the diskettes:
The date and time at which the crash occurred and any information
available about the network traffic load at that time
The state of each front panel LED indicator at the time of the crash
The version numbers of your communications server software and firmware
You can obtain this information after completing the memory dump. To find
the version numbers, boot the software and enter the
command. This command provides both the software version
VERSion
string and the firmware version number. If the software fails to boot, the
firmware version number appears in the power-up message when a console
is attached and Monitor is enabled. Press the front panel reset button to
obtain this message.
The transceiver brand name and model number
How much of the server is affected (that is, a single port, several ports, or
the entire unit)
A description of any symptoms present before the crash
SHow -SYS
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