Callpilot Fax Features - Nortel CallPilot Set Up And Operation Manual

You can create a Fax On Demand mailbox to make a collection of faxes available to callers. A Fax
On Demand mailbox has a greeting that plays to callers and a collection of fax messages, each
with a document number. Callers hear the mailbox greeting and can select a fax document by its
assigned number.
You create the Fax On Demand mailbox and give it to the department. The department creates the
password, records the greeting and maintains the fax documents.
Callers can access a Fax On Demand mailbox:
• from the Auto Attendant, by mailbox number or directory name lookup
• from Feature 980 (Leave Message) or Feature 986 (Transfer Caller to Mailbox)
• through Custom Call Routing, as either a Home node or a Mailbox node
About Fax Overflow
With Fax Overflow, you can set up a Fax Overflow mailbox. If your fax machine cannot answer an
incoming fax call, CallPilot answers the call and temporarily stores the fax message in a Fax
Overflow mailbox. When the fax machine is ready to print, CallPilot sends the stored fax messages
to the fax machine.
If CallPilot cannot send the fax messages on the first attempt, it tries to send the documents several
more times. The number of retry attempts can be from 1 to 99. Between each retry attempt,
CallPilot waits a specified amount of time. The interval of time can be from 1 to 60 minutes.
Note: Fax On Demand and Fax Overflow mailboxes are not available for
CallPilot 100/150.
Storage limit for Fax Overflow mailboxes
A Fax Overflow mailbox does not have an explicit storage limit. It accepts new messages until the
system storage is full. If there is no space available, it still answers calls, but disconnects the call
when it discovers there is no space left.
Retry limit for Fax Overflow mailboxes
If the retry limit is reached for a fax message, the message is automatically sent to the General
Delivery Mailbox. You can open the General Delivery Mailbox and forward the fax messages to a
fax machine connected to the system. Check the General Delivery mailbox regularly. You can set
up Off-premise Message Notification to notify you when a message is received in the General
Delivery Mailbox. For more information about the General Delivery Mailbox, refer to the
CallPilot Manager Set Up and Operation Guide.

CallPilot Fax features

You can set up other CallPilot Fax features that maximize your company's fax efficiency:
• assign a subscriber an Express Messaging Line as a private fax line
Chapter 1 Getting started
CallPilot Fax Set Up and Operation Guide
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