Nortel CallPilot Set Up And Operation Manual page 42

42 Chapter 4 Troubleshooting Fax
• make sure that the fax machine is connected to the system through an Analog Telephone port
Faxes cannot be sent to the fax machine
If this occurs on a local fax machine:
• verify that the fax machine is ready to receive and is not jammed or out of paper
• verify that the fax machine is connected to the system through an Analog Telephone port
• increase the number of retries assigned to the Fax Overflow mailbox for the fax machine.
To change the number of retries, refer to
If this occurs on a remote fax machine:
• verify that you entered the correct fax number
• verify that there are no dialing restrictions applied to the subscriber's extension
Faxes cannot be sent from the Fax Overflow mailbox
If a message is left in the General Delivery Mailbox that says "The attached fax message could not
be printed to <fax machine extension>" the Fax Overflow mailbox has reached its maximum
number of retries and the fax message was not sent.
If this occurs:
• verify that the fax machine works
• verify that the fax machine is connected to the system through an Analog Telephone port
• increase the maximum number of retries assigned to the Fax Overflow mailbox.
To change the number of retries, refer to
Fax messages are left in the General Delivery mailbox
If the Fax Overflow mailbox retry limit is reached for a fax message, the message is automatically
sent to the General Delivery Mailbox. To correct this problem:
• verify that the fax machine is working
• verify that the fax machine is connected to the system through an Analog Telephone port
• open the General Delivery Mailbox and forward the fax messages to another fax machine.
Be sure to check the General Delivery mailbox on a regular basis.
• you can set up Off-premise Message Notification to notify you when a message is received in
the General Delivery Mailbox. For more information about Off-premise Message Notification
and the General Delivery Mailbox, refer to the CallPilot Manager Set Up and Operation
Guide.
P0606017 P0606017
"Changing a Fax Overflow mailbox" on page
"Changing a Fax Overflow mailbox" on page
26.
26.