Contacting Technical Support; Before You Contact Olicom Technical Support; Hotline Support; Fax Support - Olicom Ethernet MCA 10/100 Adapter Manual To Operations

11. Contacting Technical Support

If support is not provided by your organization or the local vendor, you can at any
time relay information to or contact Olicom Technical Support via one of the listed
services. In addition, BBS, e-mail, FTP or WWW provide up-to-date software
updates, application notes, quick fixes and various utilities which may solve your
problem.

Before You Contact Olicom Technical Support

• Run the adapter diagnostics and write down the message(s) . . . . . . .
• Simplify the environment by removing memory managers, etc. . . . . .
• Change the configuration if you suspect a resource conflict . . . . . . .
• Remove other devices one by one to detect a possible conflict . . . . . .
• Fill in as much as possible in the included Problem Report Form . . . .

Hotline Support

Call the following numbers for help with any problem you may encounter when
installing Olicom software and hardware products:
Europe: (+45) 4527 0102 (Denmark, Monday to Friday, 8 am to 6 pm GMT + 1)
(+48) 39 125 071 (Poland, Monday to Friday, 8 am to 6 pm GMT + 1)
(+44) 1494 556 611 (UK, Monday to Friday, 9 am to 6 pm GMT)
0 800 919 508 (inside the UK, Monday to Friday, 9 am to 6 pm GMT)
(+1) 1-800-OLICOM-1 (24 hours a day, 7 days a week)
USA:
(+1) 972 516 4638 (24 hours a day, 7 days a week)

Fax Support

For assistance with any problem you may encounter when installing Olicom
software and hardware products, Olicom's Support department will reply either by
fax or by telephone within 24 hours, Monday to Friday. Use one of the following
fax numbers:
Europe: (+45) 4527 0240 (Denmark)
(+48) 58 346 1238 (Poland)
(+44) 1494 556 616 (UK)
USA: (+1) 972 516 0640
Ethernet MCA 10/100 Adapter v. 1.0, P/N: 710001414
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Contacting Technical Support