For Firmware Version 19.11.X Or Newer; For Firmware Version 19.8.X Or Older; Persistent System Logs - Digi 6350-SR User Manual

Troubleshooting

For firmware version 19.11.x or newer:

1. On the main menu, click System > Logs.
2. Collapse the system log viewer by click  System Logs, or scroll down to Support Report.
3. Click to expand  Support Report.
4. Click  to generate and download the support report.

For firmware version 19.8.x or older:

1. On the main menu, click System.
2. In the Support Report section at the bottom of the page, click Download Report.
You may need to scroll down to locate the Support Report section .

Persistent system logs

As of December 6th, 2017, the default behavior for all Digi 6350-SR/6355-SRs is to have persistent
system logs disabled. Information logged on the device will be erased when the Digi 6350-SR/6355-SR
is powered off or rebooted.
Logging can be configured to persist between power cycles by enabling the Preserve System Logs
checkbox nested under the System > Log menu option.
Note Logging across reboots should be enabled only to debug issues and then disabled ASAP to avoid
unnecessary wear to the flash memory.
Digi 6350-SR/6355-SR LTE Router User Guide

Persistent system logs

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