Digi 6350-SR User Manual
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Digi 6350-SR User Manual

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Digi 6350-SR/6355-SR
LTE Router
User Guide

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Summary of Contents for Digi 6350-SR

  • Page 1 Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 2 Information in this document is subject to change without notice and does not represent a commitment on the part of Digi International. Digi provides this document “as is,” without warranty of any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or merchantability for a particular purpose.
  • Page 3 Feedback To provide feedback on this document, email your comments to techcomm@digi.com Include the document title and part number (Digi 6350-SR/6355-SR LTE Router User Guide, 90002315 A) in the subject line of your email. Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 4: Table Of Contents

    Package contents Exchanging power tips Ports and connectors Device LEDs Important information about upgrading to firmware version 20.2.x Device defaults to Digi Remote Manager after configuration erase Default SureLink configuration Initial setup Location selection Physical setup Plug in LTE modem...
  • Page 5 Enabling local management and logging in to web UI Define a custom APN Serial port setup Connecting the serial ports Serial port pinout and use Wiring for remote access USB-to-serial access IntelliFlow dashboard About IntelliFlow System resources Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 6 Command breakdown Antenna notes and solutions Antenna terminology Physical specifications Antennas tested by Digi Extra-small IoT paddle antennas Large external MIMO antenna (outdoor rated) Flat MIMO antenna #1 Flat MIMO antenna #2 Paddle extender Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 7 Welcome Package contents Exchanging power tips Ports and connectors Device LEDs Important information about upgrading to firmware version 20.2.x Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 8: Welcome

    CM modem. Exchanging power tips The Digi 6350-SR/6355-SR may include four interchangeable plug tips that allow the Power Supply Unit (PSU) to operate in most countries. The PSU comes with the United States style plug installed.

  • Page 9: Ports And Connectors

    3. Slide the new tip down into place until it clicks. Note For more information regarding power-tip compatibility with global deployments, visit www.worldstandards.eu/electricity/plugs-and-sockets/. Ports and connectors Note WiFi Antennas are NOT included with Digi 6355-SRs. Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 10 Welcome Ports and connectors Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 11: Device Leds

    With firmware version 20.2.x, the default cloud-based management service for the Digi 6350-SR/6355- SR device is Digi Remote Manager. Digi 6350-SR/6355-SR devices upgraded from a firmware version prior to 20.2.x to firmware version 20.2.x or greater will retain their central management configuration. Therefore, if the device was previously configured to use aView for central management, it will continue to use aView after upgrading to 20.2.x or greater.
  • Page 12 Welcome Important information about upgrading to firmware version 20.2.x 1. Log into the Digi 6350-SR/6355-SR WebUI as a user with full Admin access rights. 2. On the menu, click System. Under Configuration, click Device Configuration. The Configuration window is displayed.

  • Page 13: Default Surelink Configuration

    20.2.x, it will use the default SureLink settings. The default SureLink settings are: Interface Status Action Default wireless WANs (Modem) IPv4 Enabled Restart interface IPv6 Disabled Default WANs IPv4 Enabled Restart interface IPv6 Disabled Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 14 If the device is configured to synch with aView, it should get the correct SureLink configuration from aView. If not, you can configure SureLink by using the local WebUI: 1. Log into the Digi 6350-SR/6355-SR WebUI as a user with full Admin access rights. 2. On the menu, click System. Under Configuration, click Device Configuration.

  • Page 15: Initial Setup

    Initial setup Location selection Physical setup Plug in LTE modem Network integration Antenna positioning LTE signal status Signal bars explained Default settings Custom settings Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 16: Location Selection

    The Digi 6350-SR does not support Power over Ethernet (PoE). It MUST be located near an electrical outlet. Physical setup There is a label on the bottom of the Digi 6350-SR/6355-SR that indicates the plug-in modem's IMEI number. (The modem is referred to as the Digi 1002-CM.) Verify this IMEI number is an exact match to that on the plug-in modem itself, as well as the label on the router's packaging.

  • Page 17: Plug In Lte Modem

    Note The plug-in modem must be installed before connecting the cellular antennas. 1. Affix the two WiFi antennas to the connectors situated closest to the power socket (Digi 6350- SR only). 2. Connect the power supply to the corresponding 12V socket on the device's back panel.
  • Page 18 Be sure to use the plate with the cut outs for the antenna connectors. To remove the plug-in LTE modem, pinch the two vertical sides of the white clip (as shown above) and slide out the modem. Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 19: Network Integration

    Initial setup Network integration Network integration Note The Digi 6350-SR is WiFi-Enabled; the Digi 6355-SR does not provide Wi-Fi capabilities. A second internet connection must be available for cellular failover. Antenna positioning Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 20: Lte Signal Status

    Initial setup LTE signal status LTE signal status Once powered on with its plug-in modem connected (including the activated SIM card), the Digi 6350- SR/6355-SR will boot up and attempt to join its cellular network. Initialization may take 30-60 seconds.

  • Page 21: Default Settings

    Connectivity monitoring enabled for WAN WAN failover conditions HTTP and Ping test: 4 attempts set at a 30s interval Packet Filtering set to block all inbound traffic Security policies SSH, Web Admin, and Local GUI access enabled Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 22: Custom Settings

    Local If your Digi 6350-SR/6355-SR is not provisioned in aView, it will use a default local configuration configuration profile. Please refer to the Local Management section of this manual to change settings for an Digi 6350-SR/6355-SR router without accessing aView.

  • Page 23: Getting Started With Aview

    Getting started with aView About aView Viewing and editing group configurations Upgrading firmware Using remote commands Learning more Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 24: About Aview

    Note The device MAC address is on its bottom label. 2. Select the MAC address of your Digi 6350-SR/6355-SR device and bring up its Details page. 3. Navigate to the Configuration tab of the left-side menu. 4. Follow the Edit Group Configuration link.

  • Page 25: Using Remote Commands

    Note The device MAC address is on its bottom label. 2. Click the MAC address of your Digi 6350-SR/6355-SR device to bring up its Details page. 3. Select the Commands drop-down list at the top-right of the page. Note Select the Check Configuration menu option to update a device immediately.

  • Page 26: Learning More

    Getting started with aView Learning more Learning more Details on using aView can be found in the aView User Guide. Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 27: Interface Configuration

    Interface configuration Changing the LAN subnet Creating new interfaces VLAN management Configure LAN port as (VLAN) Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 28: Changing The Lan Subnet

    The subnet mask must also be specified. Changes made to the IPv4 Address must also be updated in the DHCP server entry to preserve functionality. Creating new interfaces Additional interfaces may be configured to further differentiate port functionality: Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 29: Vlan Management

    Connectivity Monitoring. Note This assumes a static (private) IP is desired for the interface. VLAN management Before creating a Virtual LAN route for the Digi 6350-SR/6355-SR, be sure that its corresponding LAN interface has been configured (see Creating new interfaces).
  • Page 30 LAN Ethernet port or SSID you want to separate onto the VLAN interface. Sample The following diagram shows a sample setup of a 6350-SR with LAN port 4 separated from the other LAN ports and placed in a VLAN with ID #101.
  • Page 31 4. Under DHCP server , ensure the Enabled option is checked and the DHCP lease range start and end values match the desired DHCP range. Under Network -> Bridges -> LAN -> Devices: Remove Ethernet: LAN4 from the LAN bridge. Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 32 Interface configuration Configure LAN port as (VLAN) Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 33: Wi-Fi Options

    Wi-Fi options IMPORTANT: The Digi 6355-SR does not have WiFi capabilities. The following information applies to the Digi 6350-SR only. Wi-Fi Client mode Wi-Fi as WAN Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 34: Wi-Fi

    6. To create a new AP, specify its name in the corresponding text field and click the Add button. Client mode In addition to serving as an independent WLAN Access Point, the Digi 6350-SR Wi-Fi can broadcast in Client Mode to serve as a supplemental AP to relay Wi-Fi originating from another Wi-Fi-enabled router by entering that network's SSID and Pre-shared key.
  • Page 35 Wi-Fi options Wi-Fi as WAN Note This will trigger the Digi 6350-SR to obtain a DHCP connection to the secondary wireless router's SSID network. 4. Click Save. Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 36: Firewall Settings

    Firewall settings The Digi 6350-SR/6355-SR can function as a stateful firewall. Firewall configuration options leverage two key security measures: Port forwarding Packet filtering Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 37: Port Forwarding

    Port forwarding Port forwarding Remote computers can access applications or services hosted on a local network with the Digi 6350- SR/6355-SR by setting up port forwarding. It provides mapping instructions that direct incomming traffic to the proper device on a LAN.
  • Page 38 Dual WAN configurations About dual WAN configuration Failover Connectivity monitoring Carrier Smart Select Load balancing Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 39: About Dual Wan Configuration

    To properly trigger a failover (or failback) scenario, test parameters must be defined to monitor the primary connection. Both a Ping and HTTP test come built into the Digi 6350-SR/6355-SR WAN port configuration by default. After 4 failed attempts, the secondary connection will take over Internet access for the Digi 6350-SR/6355-SR.

  • Page 40: Carrier Smart Select

    By default, the Digi 6350-SR/6355-SR plug-in modem is set up for automatic SIM selection. That is, if the Digi 6350-SR/6355-SR is unable to connect with the SIM in slot 1, after a specified number of failures (5 by default) the Digi 6350-SR/6355-SR will automatically switch to use the SIM in slot 2. For this setup, you will need two SIM cards enabled, provisioned, and installed in the plug-in modem's SIM slots.
  • Page 41 For example, setting the Ethernet WAN to a weight of 20 and the Cellular WAN to a weight of 5 establishes a 4:1 ratio—the Ethernet interface will handle 4 times the amount of data with this configuration. Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 42: Virtual Router Redundancy Protocol (Vrrp)

    Virtual Router Redundancy Protocol (VRRP) About VRRP Configuring VRRP Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 43 7. The Password is a shared string of characters that must be entered for each device to authorize its integration into the VRRP instance. Note A higher number establishes higher priority. Refer to the Creating new interfaces for more info on custom interfaces. Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 44: Troubleshooting

    Troubleshooting Resetting your device Out-of-band SMS commands Support report Persistent system logs LTE troubleshooting tree AT command access Terminal on unit Using Terminal on Unit link Data usage estimates Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 45: Resetting Your Device

    To obtain a support report from the device, login to the device's local web UI. To access the local web UI, the user must have a PC/laptop connected to one of the LAN Ethernet ports of the Digi 6350- SR/6355-SR. They should receive an IP address via DHCP from the Digi 6350-SR/6355-SR in the 192.168.2.100-250 range.

  • Page 46: For Firmware Version 19.11.X Or Newer

    You may need to scroll down to locate the Support Report section . Persistent system logs As of December 6th, 2017, the default behavior for all Digi 6350-SR/6355-SRs is to have persistent system logs disabled. Information logged on the device will be erased when the Digi 6350-SR/6355-SR is powered off or rebooted.
  • Page 47 Troubleshooting Persistent system logs Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 48: Lte Troubleshooting Tree

    Troubleshooting LTE troubleshooting tree LTE troubleshooting tree Alternating Red/Yellow Firmware Update in Progress: DO NOT POWER OFF DEVICE! Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 49 Digi 6350-SR/6355-SR is starting up. Flashing Yellow Digi 6350-SR/6355-SR is trying to setup cellular modem. Wait up to 2 minutes to allow the process to finish. If status LED continues to flash yellow after several minutes, continue with below step(s): 1.
  • Page 50 None Power off the Digi 6350-SR/6355-SR, swap the antennas on the back of the Digi 6350-SR/6355-SR, and power on the Digi 6350- SR/6355-SR. If this resolves the connectivity and there are two or more bars of signal strength, this may indicate that one of the antennas is faulty.
  • Page 51 Ethernet port. Check the Ethernet port, verify the client device (router, laptop, etc.) is connected via CAT5/6 to the Digi 6350-SR/6355-SR, and the Ethernet port on the client device is enabled Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 52 Access Technology is set to Auto. Contact carrier to verify SIM card supports 4G LTE. SIM card may need a custom APN for 4G. Test for Internet access on the device connected to the Digi 6350- SR/6355-SR. Online Does the device has a usable IP Address?
  • Page 53 Wait for the Digi 6350-SR/6355-SR to fully connect, then reconnect Ethernet port. 2. Verify the Digi 6350-SR/6355-SR is using the correct APN (e.g. on Verizon you can connect with the standard vzwinternet APN, but the SIM card is meant to connect with a static APN such as ne01.vzwstatic)
  • Page 54 Troubleshooting LTE troubleshooting tree Solid Blue 4G connectivity confirmed Test for Internet access on the device connected to the Digi 6350- SR/6355-SR. Online Does the device has a usable IP Address? If no, see if the client device is expecting a publicly reachable...

  • Page 55: At Command Access

    To gain AT command access through the Digi 6350-SR/6355-SR, the tester must have a PC/laptop connected to one of the LAN Ethernet ports of the Digi 6350-SR/6355-SR. They should receive an IP address via DHCP from the Digi 6350-SR/6355-SR in the 192.168.0.100-250 range. If they do not receive a DHCP address, they can configure a static IP on the PC/laptop of 192.168.0.2/24 with a...

  • Page 56: Terminal On Unit

    FSN: LQ650551070110 +GCAP: +CGSM Terminal on unit Goal To access the console of the Digi 6350-SR/6355-SR using the Terminal on Unit link presented in aView for the device. Note Terminal on Unit leverages the management tunnel established between the Digi 6350- SR/6355-SR and aView.
  • Page 57 Terminal on unit Setup For this setup, you need access to aView and a Digi 6350-SR/6355-SR online and syncing with aView. If you see the Digi 6350-SR/6355-SR listed as up (green status) in aView, you are good to go. Details Note aView uses the IPSec tunnel the Digi 6350-SR/6355-SR establishes to remote.accns.com to...

  • Page 58: Using Terminal On Unit Link

    Once the correct management IP is reported from the Digi 6350-SR/6355-SR to aView, click the Terminal on Unit to open a page on aView that provides access to the Digi 6350-SR/6355-SR console. Log in as a user that has admin access.
  • Page 59 As needed (less frequent 60MB Updates firmware on the TCP 443 upgrade than device firmware embedded cellular (HTTPS) updates) modem Remote control Always-on, if enabled 25MB Minimum keep-alive UDP 500 and tunnel traffic 4500 (IPSec) month Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 60: Local Device Management

    Local device management Enabling local management and logging in to web UI Define a custom APN Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 61: Enabling Local Management And Logging In To Web Ui

    Enabling local management and logging in to web UI Enabling local management and logging in to web UI Note Digi recommends you manage the Digi 6350-SR/6355-SR centrally using aView. If you are not using the aView portal, you must manage and configure your device via the local interface.

  • Page 62: Define A Custom Apn

    2. From the Configuration tab, enter the name of the APN that should be associated with this device. 3. Optional: If the custom APN requires a specific username and password, please input those into the corresponding fields. 4. Click the Save button to finalize any changes. Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 63 Serial port setup Connecting the serial ports Serial port pinout and use Wiring for remote access USB-to-serial access Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 64: Serial Port Setup

    By default, the Digi 6350-SR/6355-SR serial port operates in the Login mode. You must use a cable with an RJ45 connector to connect to the Digi 6350-SR/6355-SR with a RJ45, DB9F or DB9M connector, as determined by your device type, to terminate to your device. Consult the user guide for the device you are connecting to the Digi 6350-SR/6355-SR to determine the connector type, cable type, and pinout positions for your specific device.

  • Page 65: Serial Port Pinout And Use

    The serial ports use a female RJ45 jack to enable connection using UTP Ethernet cabling. Wiring for remote access The serial port of the Digi 6350-SR/6355-SR has the same pinout as most common router console ports. Therefore, it is recommended to use a rollover Ethernet cable if the Digi 6350-SR/6355-SR serial mode is set to Remote access, since the pins have to be reversed in order to provide remote access into a secondary router's console port.

  • Page 66: Usb-To-Serial Access

    's' after authenticating to the device. $ ssh admin@192.168.2.1 $ password Access selection menu: a: Admin CLI s: Shell q: Quit Select access or quit [admin] : s Connecting now, 'exit' to disconnect from shell ... Single USB-to-Serial cable Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 67 Serial port setup USB-to-serial access Purchasing options are available through Digi. Refer to the following command to bring up a single serial connection over USB. Usb-to-Serial Splitter Purchasing options are available through Digi. To conveniently access multiple serial connections over SSH using this adapter, enter the following script into router's Custom Script field, setting its Run mode to "On boot."...
  • Page 68 [ "\$serial_port" ] || bugout "Port number \$port_num is not available, please re-run and specify a differnt port." echo "Opening connection to USB-to-serial port \$serial_port." echo "Press '~.' followed by ENTER to close connection." tip -l "\$serial_port" -c -s 9600 chmod +x /opt/serial_port_selector Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 69 IntelliFlow dashboard About IntelliFlow System resources Average CPU-and-RAM-usage Top data users Host summary Host summary table Top servers accessed Data over time Port usage Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 70: Intelliflow Dashboard

    Title and subtitle: Description of the charts and helpful tip about how to interact with the chart X-axis: Past number of 'time' since the current epoch at Dashboard page load Y-axis: Percentage of usage Legend: Indicates the color of each item in the graph and what metric it correlates to Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 71: Top Data Users

    Total Data: The total data usage of a host Hostname: The hostname of the host as passed through NetFlow, or the host's IP address is used if a hostname is not detected IP: The IP address of the host Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 72: Top Servers Accessed

    The Data Over Time tab includes the combined total traffic of all the hosts plotted as an area line graph (default). Below the chart is the Data Usage table, which shows the host details and time period Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 73: Port Usage

    To navigate to the main chart, click on the Back to ports button at the top of top-right of the Port Usage chart. Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 74 Quality of Service (QOS) About QOS QOS configuration QOS Binding QOS Policy QOS Rule Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 75: About Qos

    About QOS Minimum firmware: 18.4.54 Quality Of Service (QOS) is a feature within Digi routers to manage traffic performance of different services, such as Voice over IP (VoIP), cloud computing, traffic shaping, traffic prioritizing, bandwidth allocation etc.. The configuration for QOS is included in the Firewall section of the device configurations.

  • Page 76: Qos Policy

    The Rule specifies the types of packets that will inherit the parent policy's attributes. Rules can be added by first unchecking Default, then click the Add button next to Add Rule. Each rule includes the following configurable fields: Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 77 Any: Traffic to anywhere will be matched Interface: Traffic only to the specified interface will be matched IPv4/IPv6 address: Traffic only to the specified IP address will be matched Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 78: Accessing Admin Cli

    Data usage estimates. If a new configuration is applied to a Digi 6350-SR/6355-SR device , reboot the device so that it rebuilds the IPSec tunnel and reports the new IPSec local IP address to aView. You can verify that aView is using the IPSec local IP as the management IP by looking at the Uplink IP Address on the Device Details tab.

  • Page 79: Direct Ssh Access

    Direct ssh access SSH access can be gained through a local connection to the Digi 6350-SR/6355-SR device. You can access the Digi 6350-SR/6355-SR device on its LAN IP address (default 192.168.2.1) or its default 192.168.210.1 IP address. Below is an example SSH login process.
  • Page 80 Accessing Admin CLI Command breakdown ping—Ping an IP address or domain (Ctrl+c to stop) reboot—Reboot the device show—Display network or device version details traceroute—Perform traceroute to an IP address or domain Digi 6350-SR/6355-SR LTE Router User Guide...
  • Page 81 Antenna notes and solutions Antenna terminology Physical specifications Antennas tested by Digi Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 82: Antenna Notes And Solutions

    (or vice versa), providing faster transfer speeds as a result. Think of it (loosely) as Carrier Aggregation for antennas—once again combining individual lanes into a single, coordinated superhighway. Networks must leverage MIMO antenna transmission to be technically considered 4G. Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 83: Physical Specifications

    30 feet of cabling. Certain Digi products, for example, the Digi 6300-CX and Digi 6330-MX, are designed to provide the ability to place the unit where reception is best (moving the radio is always preferred). This allows the...

  • Page 84: Antennas Tested By Digi

    Antennas tested by Digi Note Antenna information has been compiled by Digi to assist clients in finding and sourcing an antenna solution to best meet their application and business needs. The information on availability and pricing is for planning purposes only and may vary. Clients should test and validate their own applications prior to selecting an antenna for their project.

  • Page 85: Extra-Small Iot Paddle Antennas

    IoT application. Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 86: Large External Mimo Antenna (Outdoor Rated)

    This is a hardened antenna designed to be mounted outdoors. This is a MIMO antenna with two short pig tail connectors and the overall dimensions are 187 mm in height and 106 mm at the base. Digi typically provides this antenna with a kit including dual coax cables at 5M in length. If you are using this antenna with a Digi PoE (for example, the Digi 6300-CX) we typically recommend you mount the unit on the inside and run the 5M cables to the outside.

  • Page 87: Flat Mimo Antenna #1

    8 weeks). This antenna typically includes a stand that can be used instead of mounting. The pricing above is based on 5M cables (~15 feet) and the antenna is rated for indoor and outdoor use. Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 88: Flat Mimo Antenna #2

    146 mm x 146 mm x 18 mm, the antenna cabling is built into the antenna and can be sized to order (typically lead time from the manufacturer is 2 weeks). Digi 6350-SR/6355-SR LTE Router User Guide...

  • Page 89: Paddle Extender

    SMA connector, escaping the limitations of having to stay affixed to the device's chassis. Remote mounting is then simplified thanks to the paddle extender's magnetic base (diameter of 48mm [1.9 inches]). The length of the cable 50cm (19.7 inches). Digi 6350-SR/6355-SR LTE Router User Guide...

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