Digi 6330-MX User Manual
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Digi 6330-MX User Manual

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Digi 6330-MX
LTE Router
User Guide

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Summary of Contents for Digi 6330-MX

  • Page 1 Digi 6330-MX LTE Router User Guide...
  • Page 2 Information in this document is subject to change without notice and does not represent a commitment on the part of Digi International. Digi provides this document “as is,” without warranty of any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or merchantability for a particular purpose.
  • Page 3 Feedback To provide feedback on this document, email your comments to techcomm@digi.com Include the document title and part number (Digi 6330-MX LTE Router User Guide, 90002314 A) in the subject line of your email. Digi 6330-MX LTE Router User Guide...

  • Page 4: Table Of Contents

    Default settings Configuring device Network managed configuration Local configuration Local device management Define a custom APN Getting started with aView About aView Viewing and editing group configurations Upgrading firmware Using remote commands Learning more Digi 6330-MX LTE Router User Guide...
  • Page 5 Virtual Router Redundancy Protocol (VRRP) About VRRP Configuring VRRP Troubleshooting Terminal on unit Using Terminal on Unit link Data usage estimates AT command access Resetting your device Out-of-band SMS commands Support report Persistent system logs LTE troubleshooting tree Digi 6330-MX LTE Router User Guide...
  • Page 6 Command breakdown Antenna notes and solutions Antenna terminology Physical specifications Antennas tested by Digi Extra-small IoT paddle antennas Large external MIMO antenna (outdoor rated) Flat MIMO antenna #1 Flat MIMO antenna #2 Paddle extender Digi 6330-MX LTE Router User Guide...
  • Page 7 Welcome Package contents Exchanging power tips Hardware features Plug-in LTE modem Device status LEDs LTE status indicators Signal strength indicators Signal bars explained Digi 6330-MX LTE Router User Guide...

  • Page 8: Welcome

    Welcome Package contents Package contents Descriptio Item Digi 6330- MX unit Cellular antennas (2x) Ethernet cable Power supply Digi 6330-MX LTE Router User Guide...

  • Page 9: Exchanging Power Tips

    Exchanging power tips The Digi 6330-MX may include four interchangeable plug tips that allow the Power Supply Unit (PSU) to operate in most countries. The PSU comes with the United States style plug installed. To change the plug tip: 1.

  • Page 10: Hardware Features

    3. Slide the new tip down into place until it clicks. Note For more information regarding power-tip compatibility with global deployments, visit www.worldstandards.eu/electricity/plugs-and-sockets/. Hardware features Bottom of Digi 6330-MX 1. Power socket 2. PoE Ethernet port 3. LAN Ethernet port 4. WAN Ethernet port Digi 6330-MX LTE Router User Guide...

  • Page 11: Front Of Digi 6330-Mx

    The ERASE button is used to perform device reset, and it has three modes. 1) Configuration reset, 2) Full device reset, 3) Firmware reversion: 1. Single pressing the ERASE button will reset the device configurations to factory default, it will not remove any automatically generated certificates/keys. Digi 6330-MX LTE Router User Guide...

  • Page 12: Plug-In Lte Modem

    Plug-in LTE modem There is a label on the bottom of the Digi 6330-MX that indicates the plug-in modem IMEI number. (The modem is referred to as the Digi 1002-CM.) Verify the IMEI number is an exact match to that on the plug-in modem itself, as well as the label on the device's packaging.

  • Page 13: Device Status Leds

    Once power has been established, your device will initialize and attempt to connect to the network. Device initialization may take 30-60 seconds. By default your Digi 6330-MX will attempt to use DHCP to establish an Internet connection either through its cellular modem or the ethernet port .

  • Page 14: Signal Strength Indicators

    If RSRP <= -199, then use RSSI as the value and run it through the same algorithm described above. SNR >= 13, snr_bars=5 4.5 <= SNR < 13, snr_bars=4 1 <= SNR < 4, snr_bars=3 Digi 6330-MX LTE Router User Guide...
  • Page 15 -98 < RSSI <= -89, bars=3 -104 < RSSI <= -98, bars=2 RSSI <= -104, if we're connected to the cellular network, bars=1, if not bars=0 bars is then reported as the signal strength bars. Digi 6330-MX LTE Router User Guide...
  • Page 16 Initial setup Site survey Site survey troubleshooting Physical installation Network integration Default settings Configuring device Local device management Define a custom APN Digi 6330-MX LTE Router User Guide...

  • Page 17: Initial Setup

    1. During a site survey it is useful to use the included battery pack instead of the power supply unit to power the Digi 6330-MX. The battery pack will power your device for approximately two hours while you perform your site survey. The battery pack is not rechargeable and should be properly disposed of after use.

  • Page 18: Physical Installation

    If the OUT LED is not illuminated after connecting to the Digi 6330-MX, verify the integrity of the Ethernet cable. Note The PoE injector must be connected to LAN port 1 on the Digi 6330-MX for the device to properly receive power. Digi 6330-MX LTE Router User Guide...

  • Page 19: Network Integration

    Network integration Note The Digi 6330-MX is WiFi-Enabled; the Digi 6335-MX does not offer WiFi capabilities. A second internet connection must be available for cellular failover. When integrating a second Internet connection for cellular failover, connect the alternative ISP to port 3.

  • Page 20: Configuring Device

    Devices using aView typically require no additional configuration or set-up. Local configuration If your Digi 6330-MX is not provisioned in aView, it will use a default local configuration profile which will enable basic cellular connectivity (primary or backup) to your device.

  • Page 21: Local Device Management

    Local device management Local device management Note Digi recommends you manage your device centrally using aView. If you are not using the aView portal, you must manage and configure your device via the local interface. Connect to the device using its Gateway IP address 192.168.210.1 by default.

  • Page 22: Getting Started With Aview

    Getting started with aView About aView Viewing and editing group configurations Upgrading firmware Using remote commands Learning more Digi 6330-MX LTE Router User Guide...

  • Page 23: About Aview

    Changes can be made either at the device or group level. Select override from any given menu item to edit its inherited value, or navigate to the Digi 6330-MX group configuration page to update the config profile shared between all devices belonging to this group.

  • Page 24: Using Remote Commands

    Commands pull-down. Note Select the Check Configuration menu option to update a device immediately. Learning more Details on using aView can be found in the aView User Guide. Digi 6330-MX LTE Router User Guide...
  • Page 25 Dual-WAN configurations About dual WAN configuration Failover Connectivity monitoring Carrier Smart Select Load balancing Digi 6330-MX LTE Router User Guide...

  • Page 26: Dual-Wan Configurations

    About dual WAN configuration About dual WAN configuration The Digi 6330-MX is a Dual-WAN device, meaning it has two interfaces capable of providing Internet access by default -- its WAN Ethernet port and the plug-in cellular modem -- though additional LAN ports may even be reconfigured for supplemental Internet access.

  • Page 27: Carrier Smart Select

    By default, the Digi 6330-MX plug-in modem is set up for automatic SIM selection. That is, if the Digi 6330-MX is unable to connect with the SIM in slot 1, after a specified number of failures (5 by default) the Digi 6330-MX will automatically switch to use the SIM in slot 2. For this setup, you will need two SIM cards enabled, provisioned, and installed in the plug-in modem's SIM slots.
  • Page 28 For example, setting the Ethernet WAN to a weight of 20 and the Cellular WAN to a weight of 5 establishes a 4:1 ratio—the Ethernet interface will handle 4 times the amount of data with this configuration. Digi 6330-MX LTE Router User Guide...

  • Page 29: Interface Configuration

    Interface configuration Changing the LAN subnet Creating new interfaces VLAN management Configure LAN port as (VLAN) Digi 6330-MX LTE Router User Guide...

  • Page 30: Changing The Lan Subnet

    The subnet mask must also be specified. Changes made to the IPv4 Address must also be updated in the DHCP server entry to preserve functionality. Creating new interfaces Additional interfaces may be configured to further differentiate port functionality: Digi 6330-MX LTE Router User Guide...

  • Page 31: Vlan Management

    Connectivity Monitoring. Note This assumes a static (private) IP is desired for the interface. VLAN management Before creating a Virtual LAN route for the Digi 6330-MX, be sure that its corresponding LAN interface has been configured (see Creating new interfaces).
  • Page 32 Configure LAN port as (VLAN) Setup This example assumes the LAN ports are operating with default settings that provide DHCP connectivity to devices connected to the Digi 6330-MX LAN ports. See Default settings. To set up the VLAN, you need the following: IP address range for the VLAN subnet.
  • Page 33 4. Under DHCP server , ensure the Enabled option is checked and the DHCP lease range start and end values match the desired DHCP range. Under Network -> Bridges -> LAN -> Devices: Remove Ethernet: LAN4 from the LAN bridge. Digi 6330-MX LTE Router User Guide...
  • Page 34 Interface configuration Configure LAN port as (VLAN) Digi 6330-MX LTE Router User Guide...

  • Page 35: Wi-Fi Options

    Wi-Fi options Note The following information applies only to the Digi 6330-MX. the Digi 6335-MX does not offer Wi-Fi capabilities. About Wi-Fi configuration Client mode Wi-Fi as WAN Digi 6330-MX LTE Router User Guide...

  • Page 36: About Wi-Fi Configuration

    6. To create a new AP, specify its name in the corresponding text field and click the Add button. Client mode In addition to serving as an independent WLAN Access Point, the Digi 6330-MX Wi-Fi can broadcast in Client Mode to serve as a supplemental AP to relay Wi-Fi originating from another Wi-Fi-enabled router by entering that network SSID and pre-shared key.
  • Page 37 Wi-Fi options Wi-Fi as WAN 7. Click Save. Digi 6330-MX LTE Router User Guide...

  • Page 38: Firewall Settings

    Firewall settings The Digi 6330-MX can function as a stateful firewall. Firewall configuration options leverage two key security measures: Port forwarding Packet filtering Digi 6330-MX LTE Router User Guide...

  • Page 39: Port Forwarding

    Both individual IP addresses and entire zones may be white listed. Packet filtering Enabled by default, packet filtering will monitor traffic going to and from the Digi 6330-MX. The predefined settings are intended to block unauthorized inbound traffic while providing an unrestricted flow of data from LAN to WAN.

  • Page 40: Virtual Router Redundancy Protocol (Vrrp)

    Virtual Router Redundancy Protocol (VRRP) About VRRP Configuring VRRP Digi 6330-MX LTE Router User Guide...
  • Page 41 7. The Password is a shared string of characters that must be entered for each device to authorize its integration into the VRRP instance. Note A higher number establishes higher priority. Refer to the Creating new interfaces for more info on custom interfaces. Digi 6330-MX LTE Router User Guide...

  • Page 42: Troubleshooting

    Troubleshooting Terminal on unit Using Terminal on Unit link Data usage estimates AT command access Resetting your device Out-of-band SMS commands Support report Persistent system logs LTE troubleshooting tree Digi 6330-MX LTE Router User Guide...

  • Page 43: Terminal On Unit

    Data usage estimates. Setup For this setup, you need access to aView and a Digi 6330-MX online and syncing with aView. If you see the Digi 6330-MX listed as up (green status) in aView, you are good to go. Details Note aView uses the IPSec tunnel the Digi 6330-MX establishes to remote.accns.com to provide...

  • Page 44: Using Terminal On Unit Link

    Using Terminal on Unit link Once you apply the new configuration to the Digi 6330-MX, reboot the device so it rebuilds the IPSec tunnel and reports the new IPSec local IP address to aView. You can verify that aView is using the IPSec local IP as the management IP by looking at the Uplink IP address on the Device Details tab.

  • Page 45: Data Usage Estimates

    Google keyboard. Data usage estimates The Digi 6330-MX is sensitive to the data usage on a customer's wireless data plan. Careful consideration was applied to add reporting, alerting, and remote control features through the best-of- breed aView cloud management system.

  • Page 46: At Command Access

    To gain AT command access through the Digi 6330-MX, the tester must have a PC/laptop connected to one of the LAN Ethernet ports of the Digi 6330-MX. They should receive an IP address via DHCP from the Digi 6330-MX in the 192.168.0.100-250 range. If they do not receive a DHCP address, they can configure a static IP on the PC/laptop of 192.168.0.2/24 with a gateway of 192.168.0.1...

  • Page 47: Resetting Your Device

    To utilize this feature, SMS must be enabled for the SIM card used by the device. The complete list of SMS commands is defined in aView User Manual. Digi 6330-MX LTE Router User Guide...

  • Page 48: Support Report

    To obtain a support report from the device, login to the device's local web UI. To access the local web UI, the user must have a PC/laptop connected to one of the LAN Ethernet ports of the Digi 6330-MX. They should receive an IP address via DHCP from the Digi 6330-MX in the 192.168.2.100-250 range. If they do not receive a DHCP address, they can configure a static IP on the PC/laptop of 192.168.210.2/24 with a gateway of 192.168.210.1.
  • Page 49 Troubleshooting Persistent system logs Digi 6330-MX LTE Router User Guide...

  • Page 50: Lte Troubleshooting Tree

    Troubleshooting LTE troubleshooting tree LTE troubleshooting tree Alternating Red/Yellow Firmware Update in Progress: DO NOT POWER OFF DEVICE! Digi 6330-MX LTE Router User Guide...
  • Page 51 Digi 6330-MX is starting up. Flashing Yellow Digi 6330-MX is trying to setup cellular modem. Wait up to 2 minutes to allow the process to finish. If status LED continues to flash yellow after several minutes, continue with below step(s): 1.
  • Page 52 SIM card is provisioned properly. If it is, then there may not be coverage for the desired network in your area. Try moving the Digi 6330-MX to a different location or try using a different cellular provider's SIM card.
  • Page 53 Troubleshooting LTE troubleshooting tree Power off the Digi 6330-MX, swap the antennas on the back of the Digi 6330-MX, and power on the Digi 6330-MX. If this resolves the connectivity and there are two or more bars of signal strength, this may indicate that one of the antennas is faulty.
  • Page 54 Technology is set to Auto. Contact carrier to verify SIM card supports 4G LTE. SIM card may need a custom APN for 4G. Test for Internet access on the device connected to the Digi 6330-MX. Online Does the device has a usable IP Address?
  • Page 55 Reduce the Modem > MTU option in the configuration to 1400. Alternately, if you have control of the router connected to the Ethernet port of the Digi 6330-MX, change that router's WAN MTU seting to 1400. Briefly online 1. Disconnect Ethernet cable from the Digi 6330-MX; power cycle.
  • Page 56 LTE troubleshooting tree Solid Blue 4G connectivity confirmed Test for Internet access on the device connected to the Digi 6330-MX. Online Does the device has a usable IP Address? If no, see if the client device is expecting a publicly reachable...
  • Page 57 Reduce the Modem > MTU option in the configuration to 1400. Alternately, if you have control of the router connected to the Ethernet port of the Digi 6330-MX, change that router's WAN MTU seting to 1400. Briefly online 1. Disconnect Ethernet cable from the Digi 6330-MX; power cycle.
  • Page 58 Yes. In passthrough mode, when the Digi 6330-MX receives an IPv6 prefix from the cellular network, it uses SLAAC to pass the prefix to the client device connected to its Ethernet port. The Digi 6330-MX will also pass the IPv6 DNS server using the SLAAC RDNSS option and stateless DHCPv6.

  • Page 59: Regulatory Guide

    AVOIDED UNLESS THE USER TAKES SPECIAL MEASURES TO REDUCE ELECTROMAGNETIC EMISSIONS TO PREVENT INTERFERENCE TO THE RECEPTION OF RADIO AND TELEVISION BROADCASTS. Supported Countries FOR A FULL LIST OF CERTIFIED COUNTRIES GO VISIT: www.digi.com/legal/terms Digi 6330-MX LTE Router User Guide...

  • Page 60: End User License Agreement

    End user license agreement To view the end user license agreement, visit: www.digi.com/legal/terms Digi 6330-MX LTE Router User Guide...

  • Page 61: Accessing Admin Cli

    For Terminal on Unit, you will need either: Direct SSH access to the ACL device Access to aView, and a Digi cellular extender online and syncing with aView. If you see the cellular extender listed as up (green status) in aView, you are good to go.

  • Page 62: Direct Ssh Access

    Admin CLI console ping—Ping an IP address or domain (Ctrl+c to stop) reboot—Reboot the device show—Display network or device version details traceroute—Perform traceroute to an IP address or domain Digi 6330-MX LTE Router User Guide...

  • Page 63: Antenna Notes And Solutions

    Antenna notes and solutions Antenna terminology Physical specifications Antennas tested by Digi Digi 6330-MX LTE Router User Guide...

  • Page 64: Antenna Terminology

    (or vice versa), providing faster transfer speeds as a result. Think of it (loosely) as Carrier Aggregation for antennas—once again combining individual lanes into a single, coordinated superhighway. Networks must leverage MIMO antenna transmission to be technically considered 4G. Digi 6330-MX LTE Router User Guide...

  • Page 65: Physical Specifications

    30 feet of cabling. Certain Digi products, for example, the Digi 6300-CX and Digi 6330-MX, are designed to provide the ability to place the unit where reception is best (moving the radio is always preferred). This allows the...

  • Page 66: Antennas Tested By Digi

    Antennas tested by Digi Note Antenna information has been compiled by Digi to assist clients in finding and sourcing an antenna solution to best meet their application and business needs. The information on availability and pricing is for planning purposes only and may vary. Clients should test and validate their own applications prior to selecting an antenna for their project.

  • Page 67: Extra-Small Iot Paddle Antennas

    IoT application. Digi 6330-MX LTE Router User Guide...

  • Page 68: Large External Mimo Antenna (Outdoor Rated)

    This is a hardened antenna designed to be mounted outdoors. This is a MIMO antenna with two short pig tail connectors and the overall dimensions are 187 mm in height and 106 mm at the base. Digi typically provides this antenna with a kit including dual coax cables at 5M in length. If you are using this antenna with a Digi PoE (for example, the Digi 6300-CX) we typically recommend you mount the unit on the inside and run the 5M cables to the outside.

  • Page 69: Flat Mimo Antenna #1

    8 weeks). This antenna typically includes a stand that can be used instead of mounting. The pricing above is based on 5M cables (~15 feet) and the antenna is rated for indoor and outdoor use. Digi 6330-MX LTE Router User Guide...

  • Page 70: Flat Mimo Antenna #2

    146 mm x 146 mm x 18 mm, the antenna cabling is built into the antenna and can be sized to order (typically lead time from the manufacturer is 2 weeks). Digi 6330-MX LTE Router User Guide...

  • Page 71: Paddle Extender

    SMA connector, escaping the limitations of having to stay affixed to the device's chassis. Remote mounting is then simplified thanks to the paddle extender's magnetic base (diameter of 48mm [1.9 inches]). The length of the cable 50cm (19.7 inches). Digi 6330-MX LTE Router User Guide...

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