Call Logging For Incoming Calls (Icl) - Aastra Ascotel IntelliGate A150 System Manual

7. 4

Call logging for incoming calls (ICL)

ICL deals with the logging of incoming call data. The ICL data can be used for exam-
ple to analyse how quickly calls are handled, how many calls are lost because they
are not answered quickly enough or not transferred successfully, or at what times a
particularly large number of outside calls are received.
The data actually output in each individual case depends on the selected output
format (see "Output formats", page
Fig. 131 Incoming call logging
ICL can be switched on or off for each call distribution element.
Sort characters are used to differentiate between data and call connections and be-
tween answered, transferred and unanswered calls.
Fig. 132 ICL can be switched on or off in each call distribution element
Call logging (CL)
System Functions and Features as of I7.9
265).
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