Aastra Ascotel IntelliGate A150 System Manual page 135

Call Routing in the event of an ACD Server Failure
Alternative destinations have to be defined so that calls can be routed to a destina-
tion even in the event of an ACD server failure (see
page 91).
If the ACD server fails, an event message is generated
-> ACD
-> CDE if no answer: 2
-> SC 220
Fig. 58 Emergency routing in the event of an ACD server failure
If the same call routing as with the ACD server is to be achieved, the ACD server
configuration has to be replicated in the PBX configuration also (for example ACD
agent groups have to be replicated as user groups in the PBX configuration).
Routing elements
System Functions and Features as of I7.9
Call distribution element 1
Call distribution element 2
"Alternative Destinations",
(ACD server out of
No routing instruction from the ACD server
ACD queue
haz1209aaena0
operation).
220
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