Page 1 ™ IBM TotalStorage Network Attached Storage Models 200 and 225 Service Guide...
Page 3 ™ IBM TotalStorage Network Attached Storage Models 200 and 225 Service Guide...
Page 4 Order publications through your IBM representative or the IBM branch office servicing your locality. Publications are not stocked at the address below. IBM welcomes your comments. A form for reader’s comments is provided at the back of this publication. If the form has been removed, you may address your comments to: International Business Machines Corporation Design &...
Page 6 Power error messages ..... . 38 System shutdown ......39 Voltage related system shutdown .
Page 7 Assembly 1: 5194 - 200 Network Attached Storage Appliance ..110 Assembly 2: 5194 - 225 Network Attached Storage Appliance ..112 Assembly 3: 5194 - EXU Network Attached Storage Expansion Unit ..115 Appendix C.
Page 8 Models 200 and 225 Service Guide...
Page 9: About This Book
About this book ™ This guide describes the service procedures for the IBM TotalStorage Network Attached Storage 200. Who should read this guide This guide is intended for trained service personnel. Safety precautions Be sure to read all caution and danger statements in this publication before performing any of the instructions.
Page 10: Frequently Used Terms
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione. Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación. Frequently used terms The following list of terms, used within this document, have these specific meanings: Term Definition in this document...
Page 11: Publications
IBM TotalStorage Network Attached Storage 200 Hardware Installation Guide, GA27-4262 This publication provides procedures for setting up, cabling, and replacing components of the IBM TotalStorage Network Attached Storage Models 200 and 225. v Release Notes This document provides any changes that were not available at the time this publication was produced.
Page 12 Models 200 and 225 Service Guide...
Page 14 Models 200 and 225 Service Guide...
Page 16 Models 200 and 225 Service Guide...
Page 17: Chapter 1. Troubleshooting
Figure 1. Model 200 front view Operator Information panel Hard Drive Status LED Hard Drive Activity LED Serial Number Cover Release Latch Reset Button Power Control Button Power Control Button Shield (if installed) © Copyright IBM Corp. 2001...
Page 18 Figure 2. Model 225 front view Cover-release latch Serial Number Hard Drive Status LED Hard Drive Activity LED Reset Button Power Control Button Power Control Button Shield (if installed) Operator Information panel Reset Button Press this button to reset the appliance and run the POST. Attention: Press this button only when the appliance is hung.
Page 19 Figure 3. Model 200 rear view AC Power LED This LED provides status information about the power supply. During normal operation, both the AC and DC Power LEDs are on. For any other combination of LEDs, see “AC and DC Power LEDs” on page 7. DC Power LED This LED provides status information about the power supply.
Page 20 Figure 4. Model 225 rear view AC Power LED This LED provides status information about the power supply. During normal operation, both the AC and DC Power LEDs are on. For any other combination of LEDs, see “AC and DC Power LEDs” on page 7. DC Power LED This LED provides status information about the power supply.
Page 21: Operator Information Panel
Operator information panel The operator information panel on the front of the appliance contains status LEDs. LINK Figure 5. Operator information panel Information LED System Error LED Ethernet Transmit/Receive Activity (TX/RX) LED Ethernet Link Status (LINK OK) LED Ethernet Speed (100 MB) LED Power-on LED POST Complete (OK) LED SCSI Hard Drive In-use LED...
Page 22: Diagnostic Tools Overview
POST Complete LED This green LED is on when the appliance completes the POST without any errors. SCSI Hard Drive In-use LED This green LED is on when there is activity on a hard drive. Diagnostic tools overview The following tools are available to help you identify and resolve hardware-related problems: v POST beep codes, error messages, and error logs v Light-path diagnostics...
Page 23: Ac And Dc Power Leds
that are illuminated remain that way when the appliance shuts down, provided the ac power source is good and the power supplies can supply +5V dc to the appliance. This feature helps you isolate the problem if an error causes the appliance to shut down.
Page 24: Error Code Format
Diagnostic error messages indicate that a problem exists; they are not intended for use in identifying a failing part. Sometimes the first error to occur causes additional errors. In this case, the appliance displays more than one error message. Always follow the suggested action instructions for the first error message that appears.
Page 25: Starting The Diagnostic Programs
Starting the diagnostic programs Press F1 while running the diagnostic programs to obtain Help information. You also can press F1 from within a help panel to obtain online documentation from which you can select different categories. To exit Help and return to where you left off, press Esc.
Page 26: Viewing The Test Log
Viewing the test log The test log does not contain any information until after the diagnostic program has run. Note: If you are already running the diagnostic programs, begin with step 3. To view the test log: 1. Switch ON the appliance. If the appliance is on, shut down your operating system and restart the appliance.
Page 27: Ethernet Controller Messages
Ethernet controller messages The integrated Ethernet controller might display messages from the following device drivers: v NDIS Adapter for level 4.0 (Windows NT) NDIS 4.0 (Windows NT) driver messages This section contains the error messages for the NDIS 4.0 drivers. The explanation and recommended action are included with each message.
Page 28: Temperature Checkout
4. If the non-hot-swap (IDE) drive fails, you will need to replace it (see “Installing a non-hot-swap drive or CD-ROM” on page 60). 5. Download a new system image from www.ibm.com/storage/support/nas and install the new image on the network’s FTP server.
Page 29: Chapter 2. Using The Recovery Enablement Diskette And Recovery Cd
NOS are run automatically. These programs must finish running before you use any included applications (such as the IBM Advanced Appliance Configuration Utility or the Terminal Services Client) to connect to or configure your Network Attached Storage 200 Models 200 and 225.
Page 30 Models 200 and 225 Service Guide...
Page 31: Chapter 3. Symptom-To-Part Index
DMA page register write/read failed 1. System Board 2. Processor Board 1-2-4 RAM refresh verification failed 1. DIMM 2. Processor/PCI board 3. System Board 1-3-1 First 64K RAM test failed 1. DIMM 2. Processor/PCI Board 3. System Board © Copyright IBM Corp. 2001...
Page 32 Table 2. Beep codes and suggested actions (continued) 1-3-2 First 64K RAM parity test failed 1. DIMM 2. Processor 3. System Board 2-1-1 Secondary DMA register failed 1. System Board 2. Processor Board 2-1-2 Primary DMA register failed 1. System Board 2.
Page 33 Table 2. Beep codes and suggested actions (continued) 3-3-2 Critical SMBUS error occurred Disconnect the appliance cord from the outlet, wait 30 seconds, and retry. If the symptom persists, suspect the following parts: 1. System Board 2. Processor/PCI Board 3. DIMMs 4.
Page 34: Symptoms That Have No Beep Codes
Symptoms that have no beep codes Table 3 lists symptoms with no beep codes and suggested actions. Table 3. Symptoms that have no beep codes No Beep System Meaning Suspected Parts/Suggested Actions No beep but the system Check speaker cables. If the problem persists, operates correctly.
Page 35 Table 4 describes panel system error LED settings, their meanings, and suspected parts/suggested actions. Table 4. Panel system error LED settings Diagnostic Panel LED Meaning Suspected Part/Suggested Action All LEDs off The System Error Log Suggested actions: is 75% full. 1.
Page 36 Table 4. Panel system error LED settings (continued) Diagnostic Panel LED Meaning Suspected Part/Suggested Action NMI LED is on Suggested actions: 1. Reboot the system 2. Check the System Error Log PCI A LED is on Suspected parts: 1. PCI Card in slot 5 2.
Page 37: Diagnostic Error Codes
Table 4. Panel system error LED settings (continued) Diagnostic Panel LED Meaning Suspected Part/Suggested Action TEMP LED is on Look at the test cases. Suspected parts: 1. Processor/PCI Board 2. I/O Legacy Board Suggested actions: 1. Ambient temperature is within normal operating specifications.
Page 38: Diagnostic Error Codes
Table 5 describes diagnostic error codes and their suggested actions. Table 5. Diagnostic error codes Error Code Meaning Suspected Part/Suggested Actions 001-XXX-000 Failed core tests Suspected part: 1. Processor/PCI Board 2. System Board 001-XXX-001 Failed core tests Suspected part: Processor/PCI Board 001-250-000 Failed System Board ECC Suspected part:...
Page 39 Table 5. Diagnostic error codes (continued) Error Code Meaning Suspected Part/Suggested Actions 035-XXX-099 No adapters were found Suggested action: If the adapter is installed, re-check connection. 035-XXX-S99 Failed RAID test on PCI slot Note: Check the System Error Log before replacing a part. Suspected part: 1.
Page 40 Table 5. Diagnostic error codes (continued) Error Code Meaning Suspected Part/Suggested Actions 180-XXX-004 Failed Processor Board LED Suspected part: test 1. Processor/PCI Board 2. System Board 180-XXX-005 Failed SCSI Backplane LED Suspected part: test 1. SCSI Backplane 2. SCSI Backplane Cable 3.
Page 41 Table 5. Diagnostic error codes (continued) Error Code Meaning Suspected Part/Suggested Actions 217-XXX-003 Failed BIOS Hard Disk test Suspected part: Hard Disk 4 Note: If RAID is configured, the hard disk number refers to the RAID logical array. 217-XXX-004 Failed BIOS Hard Disk test Suspected part: Hard Disk 5 Note: If RAID is configured, the hard disk number refers...
Page 42: Error Symptoms
Error symptoms Table 6 contains information on error symptoms and suggested actions. Table 6. Error symptoms and suggested actions Error Symptom Suspected Part/Suggested Action CD is not working properly Suggested action 1. Clean the CD 2. Run CD-ROM Diagnostic CD-ROM drive tray is not working Suspected part: CD-ROM Drive Suggested action: 1.
Page 43: Power Supply Led Errors
Suspected Part/Suggested Action Monitor problems (general) Suspected part: Monitor Note: Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, refer to the information that comes with the monitor for adjusting and testing instructions. Suggested action: 1.
Page 44 Table 7. Power Supply LED errors and actions (continued) AC Power DC Power Description Part/Action Standby mode or dc Suspected part: problem 1. Power Supply 2. Power Backplane 3. System Board 4. Processor Board Suggested action: 1. Check processor board cable connector, J33. Move jumper on the J32 extension cable to pins 2 and 3 to bypass power control.
Page 45: Post Error Codes
POST error codes Table 8 describes POST error codes and their suggested actions. X can be any number or letter. Table 8. POST error codes Error Meaning Suspected Part/Suggested Action Code/Symptom Three consecutive boot Suspected part: failures using the default 1.
Page 46 Table 8. POST error codes (continued) Error Meaning Suspected Part/Suggested Action Code/Symptom Real-Time Clock error Suspected part: 1. Battery 2. System Board Suggested action: Run Configuration/Setup Memory configuration Suspected part: changed 1. DIMM 2. Processor/PCI Board Suggested action: Run Configuration/Setup Hardware error Suspected part: 1.
Page 47 Table 8. POST error codes (continued) Error Meaning Suspected Part/Suggested Action Code/Symptom Cache error Suspected part: 1. Processor 2. Second Processor 3. Processor/PCI Board Suggested action: Run Configuration/Setup DRAM parity configuration Suspected part: error 1. Battery 2. System Board DIMM has been disabled by Suspected part: Processor/PCI Board the user or system Suggested action:...
Page 48 Table 8. POST error codes (continued) Error Meaning Suspected Part/Suggested Action Code/Symptom Parallel port error Suspected part: System Board Suggested action: 1. Disconnect external cable on parallel port. 2. Run Configuration/Setup 11XX System board serial port 1 or Suggested action: 2 error 1.
Page 49 Table 8. POST error codes (continued) Error Meaning Suspected Part/Suggested Action Code/Symptom 1601 The system is able to Suspected part: communicate to the Service 1. System Board Processor, but the Service 2. Processor/PCI Board Processor failed to respond at the start of POST Suggested action: Do the following before replacing a part: 1.
Page 50 Table 8. POST error codes (continued) Error Meaning Suspected Part/Suggested Action Code/Symptom 5962 IDE CD-ROM configuration Suspected part: error 1. CD-ROM Drive 2. CD-ROM Power Cable 3. IDE Cable 4. System Board 5. Battery Suggested action: Run Configuration/Setup 8603 Pointing Device error Suspected part: 1.
Page 51 Table 8. POST error codes (continued) Error Meaning Suspected Part/Suggested Action Code/Symptom 00180300 No more memory (above 1 Suspected part: MB for PCI adapter) 1. Failing Adapter 2. System Board Suggested action: Run Configuration/Setup 00180400 No more memory (below 1 Suspected part: MB for PCI adapter) 1.
Page 52: Scsi Error Codes
Table 8. POST error codes (continued) Error Meaning Suspected Part/Suggested Action Code/Symptom I9990301 Fixed boot sector error Suspected part: 1. Hard Disk Drive 2. SCSI Backplane 3. Cable 4. System Board I9990305 Fixed boot sector error, no Suggested action: Install the operating system to the hard operating system installed disk drive I9990650...
Page 53: Temperature Error Messages
Temperature error messages Table 10 describes temperature error messages, their meanings, and suggested actions. Table 10. Temperature errors and actions Error Message Meaning Suggested Action DASD X Over Temperature Level-critical; Direct Access Ensure system is being properly cooled; see Storage Device bay X was “Appendix C.
Page 54: Power Error Messages
Power error messages Table 12 describes power error messages and their suggested actions. Table 12. Power errors and actions Message Meaning Action Power supply X current Level-critical; excessive See “Power checkout” on page 11. fault current demand on power supply X Power supply X DC good Level-critical;...
Page 55: System Shutdown
System shutdown Refer to Table 13, Table 14, Table 15 on page 40, Table 16 on page 40, and Table 17 on page 40, when experiencing system shutdown related to voltage or temperature problems. Voltage related system shutdown Table 13 describes voltage related system shutdowns, their meanings, and suggested actions.
Page 56: Dasd Checkout
Table 14. Temperature related shutdown messages and suggested actions (continued) Message Meaning Suggested Action System shutoff due to Level-critical; system board is Ambient temperature must be within normal operating system board under under temperature specifications; see “Appendix C. Specifications” on temperature page 117.
Page 57: Undetermined Problems
(power on the computer and reconfigure each time): a. Any external devices b. Surge suppressor device (on the computer) c. Modem, printer, mouse, or non-IBM devices d. Each adapter e. Drives f. Memory modules (Minimum requirement = 256 MB...
Page 58 Models 200 and 225 Service Guide...
Page 59: Chapter 4. Adding And Replacing Components
A removed hot-swap drive is replaced within 2 minutes of removal. v Cables for optional adapters are routed according to the instructions provided with the adapters. v A failed fan is replaced within 48 hours. © Copyright IBM Corp. 2001...
Page 60: Working Inside An Appliance While Power Is On
Working inside an appliance while power is on Your appliance is designed to operate safely while switched on with the cover removed. Follow these guidelines when you work inside an appliance that is switched on: v Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside the appliance;...
Page 61: Major Components Of The Network Attached Storage 200
Major components of the Network Attached Storage 200 Figure 7 shows the locations of major components in your appliance. Note: The illustrations in this document might differ slightly from your hardware. Microprocessor Power supply Terminator card Memory module Adapter retention bracket Adapter support...
Page 62 System board Figure 8 identifies system-board connectors for user-installable options. PCI slot 5 PCI slot 4 PCI slot 3 PCI slot 2 PCI slot 1 64-bit 64-bit 64-bit 32-bit 32-bit 33 MHz (J44) Battery 33 MHz (J39) 33 MHz (J34) 33 MHz (J32) 33 MHz (J27) DIMM 1 (J23)
Page 63 Figure 9 identifies system-board connectors for internal cables. Fan 3 (J35) Main power (J4) Power-signal (J51) DASD (SCSI) system management (J5) Power-system management and signal (J12) IDE (J31) Fan 2 (J60) Fan 1 (unused) (J59) Diskette (J26) On-Off/Reset Operator information panel (J38) panel (J50) Figure 9.
Page 64 Figure 10 identifies system-board connectors for external devices. Video/Advanced System Management Processor port (J13) Keyboard/mouse port (J6) Ethernet port (J9) Serial ports (J3) Figure 10. System board external port connectors Models 200 and 225 Service Guide...
Page 65: System Board Switches And Jumpers
Figure 11 identifies the switches and jumpers on the system board. System board jumper blocks Boot block jumper (J37) System board Diagnostics switch block (SW1) panel Figure 11. System board switches and jumpers Any jumper blocks on the system board that are not shown in the illustration are reserved.
Page 66: System Board Led Locations
Table 18. Switches 1 - 8 (continued) Switch Switch number description Power-on override. The default setting is Off (disabled). When On, overrides the power-on switch and forces power-on mode. The system will always boot without the use of the power-on switch. Reserved.
Page 67: Adding Or Removing Internal Hardware Components
Note: PCI bus A is often referred to as PCI bus 0. PCI B Error on PCI channel B or system board. Note: PCI bus B is often referred to as PCI bus 1. Error on voltage regulator module or on integrated voltage regulator. DASD1 A hot-swap disk drive, backplane, or other part of SCSI channel A has failed.
Page 68 Attention: For proper cooling and airflow, replace the cover before switching on the appliance. Operating the appliance for extended periods of time (over 30 minutes) with the cover removed might damage appliance components. Models 200 and 225 Service Guide...
Page 69: Removing The Cover (Model 225)
Removing the cover (Model 225) Top cover Right-side latch Cover release lever Left-side latch Figure 14. Removing the cover of the Model 225 To remove the appliance top cover: 1. Review the information in “Before you begin” on page 43. 2.
Page 70: Removing The Door And Bezel (Model 200)
Removing the door and bezel (Model 200) Bezel-release lever Door Flange Figure 15. Removing the appliance door of the Model 200 To remove the appliance door: 1. Unlock and open the appliance door. 2. Locate the flange on the top edge of the door. 3.
Page 71: Removing The Bezel (Model 225)
Installing internal drives You can install a tape drive to store more data. You can see a list of supported tape drives at www.storage.ibm.com. Installing internal drive bays Internal hard drives are installed in bays. The drive bays of the Network Attached Storage 200 are in the front of the appliance, as shown in the following illustrations.
Page 72 Model 200: Non-hot-swap bay A Non-hot-swap Non-hot-swap bay D bay B SCSI ID 0 Non-hot-swap bay C Hard disk activity light Hard disk status light SCSI ID 2 Hot-swap bays SCSI ID 3 SCSI ID 4 SCSI ID 8 SCSI ID 9 Figure 17.
Page 73: Installing A Hot-Swap Drive
Each hot-swap hard drive that you plan to install must have a hot-swap hard drive tray attached. The hard drive must have a single connector attachment (SCA) connector. Hot-swap hard drive trays come with the hot-swap drives. v Your appliance supports up to six slim 25-mm (1-in.) hot-swap hard drives in the hot-swap bays.
Page 74 v When the green LED flashes slowly (one flash per second), the hard drive is being rebuilt. v When the green LED flashes rapidly (three flashes per second), the controller is identifying the hard drive. 4. Refer to the Network Attached Storage 200 User’s Reference for information ™...
Page 75 4. Remove the defective hard drive: move the handle on the hard drive to the open position (perpendicular to the hard drive) and pull the hot-swap hard drive assembly from the drive bay. 5. Install the replacement hard drive in the hot-swap drive bay: a.
Page 76: Installing A Non-Hot-Swap Drive Or Cd-Rom
Installing a non-hot-swap drive or CD-ROM Note: The appliance’s electromagnetic interference (EMI) integrity and cooling are both protected by having the non-hot-swap drive bays covered or occupied. When you install a drive, save the filler panel from the bay in case you later remove the drive and do not replace it with another.
Page 77 6. Set any jumpers or switches on the drive according to the documentation that comes with the drive. 7. Install rails on the drive. If you are installing a standard-size drive: a. Pull the blue slide rails off the back of the filler panel. b.
Page 78: Replacing Hot-Swap Power Supplies
This LED provides status information about the power supply. During normal operation, both the AC and DC Power LEDs are on. Refer to the Power Supply LEDs section in the IBM TotalStorage IP Storage 200i Administrator’s Guide for more information.
Page 79 Removing a hot swap power supply Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.
Page 80: Removing A Hot-Swap Power Supply
Diagnostics panel Figure 23. Removing a hot-swap power supply 4. Unplug the power cord from the power supply. Statement 12 CAUTION: The following label indicates a hot surface nearby. Note: For translations of this safety notice, refer to Safety Information. 5.
Page 81: Replacing A Hot-Swap Power Supply
Replacing a hot-swap power supply After you replace a power supply, verify that the power-supply status indicators (AC Power LED and DC Power LED) are on, indicating that the power supply is operating properly. Notes: 1. You do not need to switch off the power to the appliance to install hot-swap power supplies.
Page 82: Replacing The Serveraid Controller
Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 83: Serveraid-4L Controller
Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 84 Do not: v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations. Note: For translations of this safety notice, refer to Safety Information. Installing the ServeRAID controller During the installation, you might need a small, flat-blade screwdriver.
Page 85: Connecting A Serveraid-4H Controller Internal Channel Connector
8. Secure the controller by either tightening the expansion-slot screw on the top of the controller or closing the latch, depending on your appliance. 9. Connect the internal SCSI cable to the controller. If you intend to attach external devices only, go to step 13. Otherwise, continue with 10. 10.
Page 86: Connecting A Serveraid-4H Controller External Channel Connector
1. Attach a keyboard and monitor to the appliance. 2. Start a browser. 3. Go to www.ibm.com/storage/support/nas 4. Select BIOS and firmware code for the ServeRAID controller. 5. Boot the diskettes as directed and follow the instructions on the screen.
Page 87: Installing Adapters
3. Select Advanced functions. 4. Select Copy the configuration from drives to the controller. 5. Confirm the action by typing y. Wait until prompted to Press any key to continue. 6. From the Advanced functions menu, select Configure BIOS settings. 7.
Page 88 Figure 30 shows the location of the 33-MHz PCI expansion slots on the system board. PCI slot 5 PCI slot 4 PCI slot 3 PCI slot 2 PCI slot 1 64-bit 64-bit 64-bit 32-bit 32-bit 33 MHz (J44) 33 MHz (J39) 33 MHz (J34) 33 MHz (J32) 33 MHz (J27)
Page 89 This section provides illustrations of the SCSI channel connectors and cable connectors for the ServeRAID-4L and ServeRAID 4-H adapters. The LEDs on the adapters indicate activity on the SCSI channels and provide diagnostic information for trained service technicians. Table 19 lists the standard features of the ServeRAID adapter installed for each model.
Page 90 Adapter retention bracket Expansion slot cover Adapter Adapter Adapter support support bracket retaining clip bracket Figure 31. Installing the adapter 4. Remove the expansion-slot cover: a. Press the arrow on the adapter-retention bracket release tab and remove the bracket. b. Slide the expansion-slot cover out of the appliance. Store it in a safe place for future use.
Page 91: Installing Or Replacing A Microprocessor
10. Connect any needed cables to the adapter. Attention: Route cables so that they do not block the flow of air from the fans. 11. If you have other options to install or remove, do so now; otherwise, go to “Replacing the cover, door, and bezel”...
Page 92: Replacing The Battery
“Replacing the cover” on page 80. Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
Page 93 CAUTION: When replacing the battery, use only IBM Part Number 10L6432 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 94: Replacing The Fan Assembly
Figure 33. Replacing the battery 3. Insert the new battery: a. Tilt the battery so that you can insert it into the socket, under the battery clip. b. As you slide it under the battery clip, press the battery down into the socket. Figure 34.
Page 95: Replacing The Fan Assembly
Fan assembly Fan assembly latch Fan assembly latch Fan assembly Figure 35. Replacing the fan assembly To replace the fan assembly: 1. Review the safety precautions listed in Statement 1 and Statement 5 in “Translated safety notices” on page 124. 2.
Page 96: Replacing The Cover, Door, And Bezel
Replacing the cover, door, and bezel Replacing the cover Model 200: Slots Left-side cover Figure 36. Replace the Model 200 cover To replace the appliance left-side cover: 1. Align the cover with the left side of the appliance, about 25 mm (1 in.) from the front of the appliance;...
Page 97: Replacing The Model 225 Cover
Model 225: Flange Top cover Flange Side latches Figure 37. Replacing the Model 225 cover To replace the appliance top cover: 1. Align the top cover with the top of the appliance, about 25 mm (1 in.) from the front of the appliance; the flanges on the left and right sides of the cover should be on the outside of the appliance chassis.
Page 98: Replacing The Model 200 Bezel
Replacing the door and bezel Model 200: Bezel Door Flange Figure 38. Replacing the Model 200 bezel To replace the bezel: 1. Place the tabs at the bottom edge of the bezel in the slots at the bottom front of the appliance.
Page 99: Connecting External Options
Model 225: Bezel Figure 39. Replacing the Model 225 bezel To replace the bezel: 1. Place the tabs on the left side of the bezel in the slots at the left front of the appliance. 2. Press the right end of the bezel toward the appliance until the bezel clicks into place.
Page 100: Input/Output Ports
Serial A Mouse Keyboard Ethernet Video Management Advanced System Management Interconnect knockout Figure 40. Input/output connectors (ports) and expansion slots Note: The Management connector is dedicated for use by the Advanced System Management processor. Input/output ports This section provides information about the input/output (I/O) ports on your appliance.
Page 101 1. The 100BASE-TX Fast Ethernet standard requires that the cabling in the network be Category 5 or higher. 2. If you plan to use the IBM Advanced Appliance Configuration Utility to configure and manage your appliance, be sure to connect the built-in Ethernet connector to the same physical network as your systems management console.
Page 102: Removing The External Led Card
You can attach a dedicated modem to the D-shell system-management connector on the rear of your appliance to communicate with the integrated Netfinity Advanced System Management Processor. If you install the Advanced System Management Interconnect cable option, it provides two additional ports, which are used for the RS-485 function. These two ports use a dual RJ-45 connector.
Page 103: Removing The Power Reset Card
Removing the power reset card Slots (2) Power reset card To remove the on/off reset board: 1. Power OFF the appliance 2. Disconnect cables. 3. Press the arrow on the tab 1 to release. 4. Gently pull the power reset card 3 out of slots 2 to remove it from the front panel.
Page 104: Removing The Rear Cable Bracket
Removing the rear cable bracket Rear cable bracket Adhesive strip Screws (2) To remove the on/off reset board: 1. Power OFF the appliance 2. Disconnect cables. 3. Press the arrow on the tab of the rear cable bracket 1 to release the bracket arm.
Page 105: Removing The Dasd Backplane Assembly
Removing the DASD backplane assembly DASD backplane To remove the DASD backplane assembly: 1. Power OFF the appliance. 2. Disconnect all external cables from the appliance. 3. Pull out the hot-swap drives far enough to remove the DASD backplane assembly. 4.
Page 106: Removing The Power Supply Backplane
Removing the power supply backplane Power supply backplane To remove the power supply backplane: 1. Power OFF the appliance. 2. Disconnect all external cables from the appliance. 3. Pull the power supplies out far enough to remove the power supply backplane. 4.
Page 107: Removing The System Board
Removing the system board Screws (9) System Board To remove the system board: 1. Power OFF the appliance. 2. Disconnect all external cables from the appliance. 3. Remove the cover. See “Removing the cover (Model 200)” on page 51. 4. Remove the rear air flow fan. See “Replacing the fan assembly” on page 78. 5.
Page 108 Models 200 and 225 Service Guide...
Page 109: Chapter 5. Configuring The Appliance
These programs must finish running before you use any included applications to connect to or configure the Network Attached Storage 200. Do not connect to or configure the Network Attached Storage © Copyright IBM Corp. 2001...
Page 110: Stopping The Appliance
200 for at least 15 minutes after the initial system start. This notice applies only to the first time the Network Attached Storage 200 is started. After the appliance is started successfully, the Power-on and the POST complete (see Figure 5 on page 5) are lit. If a failure occurs during start up, refer to the troubleshooting chapter in the Network Attached Storage 200 User’s Reference to identify and resolve the problem.
Page 111: Starting The Configuration/Setup Utility Program
Important Before you can start any diagnostic test, you must attach a keyboard and monitor to the appliance. These items are not provided with the appliance and must be obtained separately. Starting the Configuration/Setup Utility program To start the Configuration/Setup Utility program: 1.
Page 112: Choices Available From The Configuration/Setup Main Menu
From the Configuration/Setup Utility main menu, you can select settings that you want to change. The Configuration/Setup Utility main menu is similar to the one shown in Figure 41. IBM Netfinity Setup - © IBM Corporation 1998 Configuration/Setup Utility •...
Page 113 Devices and I/O Ports Select this to view or change the assignments for devices and input/output ports. This choice appears only on the full Configuration/Setup Utility main menu. Date and Time Select this to set the system date and time and to change the system time sent to the Advanced System Management Processor (service processor) when the appliance is started.
Page 114 You also can select which PCI SCSI adapter is given boot precedence. The first drive that is attached to the selected adapter will be assigned drive number 80L and the operating system will start from that drive. The default for boot precedence is Disabled. The range of choices depends upon the number of PCI SCSI adapters installed in the appliance.
Page 115: Using Passwords
– If the video controller is disabled and no video adapter is installed, the appliance will have no video capability. However, switching the appliance off and on three times results in a default startup that enables video again. v Memory Settings Select this to manually disable or enable a bank of memory.
Page 116 v If an administrator password is set, enter the administrator password at the power-on prompt. Start the Configuration/Setup Utility program and change the power-on password. v Change the position of the password override switch as described in “Setting the password override switch”. v Remove the battery and then install the battery.
Page 117: Bypassing An Unknown Power-On Password
Bypassing an unknown power-on password When a power-on password is set, POST does not complete until you enter the password. If you forget the power-on password, you can regain access to the appliance through any of the following methods: v Enter the administrator password at the power-on prompt, if an administrator password has been set.
Page 118 – Host Adapter SCSI Termination Select this to view the assigned value of Automatic. – Boot Device Options Select this to configure startable device parameters. Before you can make updates, you must know the ID of the device whose parameters you want to configure.
Page 119 Note: Hard disks normally contain more tracks than their stated capacity (to allow for defective tracks). A message is displayed if the defect limit is reached. If this happens, have the system serviced. Chapter 5. Configuring the appliance...
Page 120 Models 200 and 225 Service Guide...
Page 121: Appendix A. Rack Installation Instructions
Template Template Slide rail Slide rail Rear Right Rear Left Slide rail Slide rail Front Left Front Right Release-latch-bracket Release-latch-bracket assembly assembly Hinge bracket Front Right Front Left Rear Right Figure 42. Rack mounting template © Copyright IBM Corp. 2001...
Page 122 Rack Mounting Instructions • Review the documentation that comes with your rack enclosure. • Maintain 15 cm (6 in.) of clearance around your appliance for air circulation. • Ensure the room air temperature is below 35°C (95°F). appliance • Plan the installation working from the bottom of the rack up.
Page 123 Use the pins on the slide rail to align the Use the M6 screws to attach the hinge bracket slide rail to the rack. Use the M6 screws to to the rear of the rack. Then, use the hinge bolt the slide rail to the rack (left front of rack to attach the cable-management shown here).
Page 124 Press in on the safety latches and slide the Route all the cables through the cable- appliance halfway into the rack. Attach the management assembly as shown. Then, use power, keyboard, mouse, and monitor cables the cable straps or the cable ties to secure appliance (if required) to the and route them...
Page 125: Appendix B. Parts Listings
Appendix B. Parts Listings The following pages contains exploded views and parts lists of the IBM TotalStorage Network Attached Storage Appliance Models 200 and 225. © Copyright IBM Corp. 2001...
Page 126: Assembly 1: 5194 - 200 Network Attached Storage Appliance
Assembly 1: 5194 - 200 Network Attached Storage Appliance Models 200 and 225 Service Guide...
Page 127 Assembly 1: (continued) Asm– Part Index Number Units Description 1– 38P7559 1 5194 - 200 Network Attached Storage Appliance 1 v v Terminator card assembly –1 37L5949 1 v v 800/133FSB/256 processor (optional) –2 22P1797 1 v v Voltage regulator card assembly –3 36L8901 1 v v 800/133FSB/256 processor...
Page 128: Assembly 2: 5194 - 225 Network Attached Storage Appliance
Assembly 2: 5194 - 225 Network Attached Storage Appliance Models 200 and 225 Service Guide...
Page 129 Assembly 2: (continued) Asm– Part Index Number Units Description 2– 38P7560 1 5194 - 225 Network Attached Storage Appliance 1 v v Terminator card assembly –1 37L5949 1 v v 800/133FSB/256 processor (optional) –2 22P1797 1 v v Voltage regulator card assembly –3 36L8901 1 v v 800/133FSB/256 processor...
Page 130 Models 200 and 225 Service Guide...
Page 131: Assembly 3: 5194 - Exu Network Attached Storage Expansion Unit
Assembly 3: 5194 - EXU Network Attached Storage Expansion Unit Appendix B. Parts Listings...
Page 132 Assembly 3: (continued) Asm– Part Index Number Units Description 3– 38P7568 1 5194 - EXU Network Attached Storage Expansion Unit 1 v Switch card –1 19K1173 1 v SCSI controller –2 19K1171 1 v Chassis –3 19K1239 1 v Plastic bezel –4 38P7623 14 v 36.4 GB SCSI hard drive...
Page 133: Appendix C. Specifications
2048 BTU (600 watts) Power requirements Voltage low range 100 - 127 V ac, 50 - 60 Hz Voltage high range 200 - 240 V ac, 50 - 60 Hz Power consumption 0.08 - 0.52 kVA © Copyright IBM Corp. 2001...
Page 134 Models 200 and 225 Service Guide...
Page 135: Appendix D. Notices
Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.
Page 136: Safety And Environmental Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 137 v Reinstall all covers correctly before returning the machine to the customer. Appendix D. Notices...
Page 138 Electrical safety Caution: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the appliance covers, unless instructed otherwise in the installation and configuration procedures.
Page 139 This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.
Page 140 Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Page 141 v Brazilian Portuguese v Chinese v French v German v Italian v Korean v Spanish Important: All safety notices in the Appliance Library begin with a number. This number is used to cross-reference an English caution or danger notice with translated versions of the caution or danger notice in this section. Be sure to read all safety notices before performing any of the instructions.
Page 142 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 143 Do not: v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations. Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers.
Page 144 Statement 4 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. v Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 145 Importante: Todas as instruções de cuidado e perigo da appliance Library começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
Page 146 Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante.
Page 147 PERIGO Alguns produtos a laser contêm um diodo laser da Classe 3A ou Classe 3B embutido. Observe o seguinte: Radiação de laser quando aberto. Não olhe diretamente para o raio a olho nu ou com instrumentos íticos, e evite exposição direta ao raio. Instrução 4 ≥18 kg (37 lbs) ≥32 kg (70,5 lbs)
Page 148 CUIDADO: Instrução 10 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. Models 200 and 225 Service Guide...
Page 149 Appendix D. Notices...
Page 150 Models 200 and 225 Service Guide...
Page 151 Appendix D. Notices...
Page 152 Models 200 and 225 Service Guide...
Page 153 Appendix D. Notices...
Page 154 Models 200 and 225 Service Guide...
Page 155 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque appliance sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Page 156 Notice n° 1 DANGER Le courant électrique passant dans les câbles de communication, ou les cordons téléphoniques et d’alimentation peut être dangereux. Pour éviter tout risque de choc électrique: v Ne manipulez aucun câble et n’effectuez aucune opération d’installation, d’entretien ou de reconfiguration de ce produit au cours d’un orage. v Branchez tous les cordons d’alimentation sur un socle de prise de courant correctement câblé...
Page 157 ATTENTION: Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant.
Page 158 DANGER Certains produits laser contiennent une diode laser de classe 3A ou 3B. Prenez connaissance des informations suivantes: Rayonnement laser lorsque le carter est ouvert. Évitez de regarder fixement le faisceau ou de l’observer à l’aide d’instruments optiques. Évitez une exposition directe au rayon.
Page 159 Notice n° 10 ATTENTION: Ne posez pas d’objet dont le poids dépasse 82 kg sur les unités montées en armoire. Wichtig: Alle Sicherheitshinweise in dieser server-Bibliothek beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z.
Page 160 5. Gerät einschalten. Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
Page 161 ACHTUNG: Wenn ein Laserprodukt (z. B. CD-ROM-Laufwerke, DVD-Laufwerke, Einheiten mit Glasfaserkabeln oder Transmitter) installiert ist, beachten Sie Folgendes: v Das Entfernen der Abdeckungen des CD-ROM-Laufwerks kann zu gefährlicher Laserstrahlung führen. Es befinden sich keine Teile innerhalb des CD-ROM-Laufwerks, die vom Benutzer gewartet werden müssen. Die Verkleidung des CD-ROM-Laufwerks nicht öffnen.
Page 162 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Gerätes und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für das Gerät nicht unterbrochen. Das Gerät könnte auch mehr als ein Netzkabel aufweisen. Um die gesamte Stromversorgung des Gerätes auszuschalten, muß sichergestellt werden, daß...
Page 163 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
Page 164 Smaltire secondo la normativa in vigore (D.Lgs 22 del 5/2/9) e successive disposizioni nazionali e locali. Avviso 3 ATTENZIONE: Quando si installano prodotti laser come, ad esempio, le unità DVD, CD-ROM, a fibre ottiche o trasmettitori, prestare attenzione a quanto segue: v Non rimuovere i coperchi.
Page 165 Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più di un cavo di alimentazione. Per disattivare la corrente elettrica dall’unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione.
Page 166 Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. Models 200 and 225 Service Guide...
Page 167 Appendix D. Notices...
Page 168 Importante: Todas las declaraciones de precauciín de esta Biblioteca del servidor empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín. Por ejemplo, si una declaraciín de peligro empieza con el número 1, las traducciones de esta declaraciín de precauciín aparecen en esta secciín bajo Declaraciín 1.
Page 169 PRECAUCIÓN: Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
Page 170 v No retire las cubiertas. Si retira las cubiertas del producto láser, puede quedar expuesto a radiaciín láser perjudicial. Dentro del dispositivo no existe ninguna pieza que requiera mantenimiento. v El uso de controles o ajustes o la realizaciín de procedimientos que no sean los que se han especificado aquí...
Page 171 Declaración 10 PRECAUCIÓN: No coloque ningún objeto que pese más de 82 kg (180 libras) encima de los dispositivos montados en bastidor. Appendix D. Notices...
Page 172: Environmental Notices
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 173 In solch einem Fall ist der Abstand bzw. die Abschirmung zu der industriellen Störquelle zu vergrößern.” Anmerkung: Um die Einhaltung des EMVG sicherzustellen, sind die Geräte, wie in den IBM Handbüchern angegeben, zu installieren und zu betreiben. Appendix D. Notices...
Page 174: Trademarks
Taiwan electrical emission statement: Japanese Voluntary Control Council for Interference (VCCI) statement: Trademarks The following are trademarks of the IBM Corporation in the United States or other countries or both: Netfinity ServeRAID the IBM logo ServerGuide TotalStorage Microsoft, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation.
Page 175: Index
83 diagnostics installing event/error logs 6 microprocessor 75 light-path 6 installing options 43 panel 7 POST beep codes, error messages, and error logs 6 door removing 54 jumper block See boot block jumper 49 © Copyright IBM Corp. 2001...
Page 176 replacing (continued) fan assembly 78 keyboard port 84 replacing components 43 AC and DC 7 safety information 43 LED card, external hazardous voltage 63 removing 86 laser 60 LEDs SCSI diagnostic panel 50 adapter boot option 72 front of appliance 93 Slots See expansion slots 46 light-path diagnostics 6 starting the appliance 93...
Page 177 No Thank you for your responses. May we contact you? When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you.
Page 178 UNITED STATES BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 40 ARMONK, NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE IBM Corp Dept. CGFA PO Box 12195 Research Triangle Park, NC 27709-9990 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...
Page 180 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber.

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Totalstorage 225

IBM TotalStorage 200 Service Manual

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Chapter 1. Troubleshooting

Chapter 2. Using the Recovery Enablement Diskette and Recovery CD

Chapter 3. Symptom-To-Part Index

Chapter 4. Adding and Replacing Components

Chapter 5. Configuring the Appliance

Appendix A. Rack Installation Instructions

Appendix B. Parts Listings

Appendix C. Specifications

Appendix D. Notices

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