Getting Help; Readme / Knowledge Base / Technical Support; Forum; Updates - Native Instruments TRAKTOR AUDIO 10 Manual

9 Getting Help
Native Instruments provides various sources of support and information to registered users.
9.1 Readme / Knowledge Base / Technical Support
Readme
Always read the "Readme" file found on the installation CD. It contains important informa-
tion and all last minute changes that could not be included in this manual.
Knowledge Base
Access the Knowledge Base at http://www.native-instruments.com/knowledgebase. To
search the Knowledge Base, log into your user account first. For information on registering
a user account, see chapter 3.4.
Technical Support
You can reach the Technical Support team online via http://www.native-instruments.com
> Support > Product Support. The subsequent form will ask you for all information about your
hardware and software environment to better facilitate our support team. In your communi-
cation with the support team, you should offer as much information as possible; about your
hardware, your operating system, and the software you are running. In your description,
you should mention:
• How to reproduce the problem
• What you have already done to try to fix the problem
• A description of your setup, including all hardware and software involved
• The exact model and technical specifications of your computer

9.2 Forum

Check out the NI TRAKTOR and the NI producer forum to discuss all aspects of TRAKTOR
AUDIO 10 and TRAKTOR LE with other users: http://www.native-instruments.com/djforums
and http://www.native-instruments.com/forum/.

9.3 Updates

Whenever you encounter problems, you should also check if you have the latest software
installed. For updates, visit the product's homepage on our website http://www.native-
instruments.com.
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