Taylor 810 Series Operator's Manual page 47

Problem
12.The product is undercooked or
overcooked.
13. The display reads PROBE OPEN
and displays the specific zone.
Troubleshooting Guide
Probable Cause
a. The release sheet is worn.
b. Incorrect cooking time.
c. Incorrect temperature setting.
d. The upper platen or lower grill surface is
not clean and/or has carbon buildup.
e. There is a grease or carbon buildup on
the bottom of the upper platen handles.
f. Product is out of specification.
g. Product may have accumulated ice 
crystals.
h. Cooking procedures may have been 
followed incorrectly.
i. Other equipment may be at fault.
j. The preset gap height is incorrect.
k. The heating zone is not heating.
a. The thermocouple or the thermocouple
interface board is faulty.
Model 810, 812, 820, 822, 828 Series
TROUBLESHOOTING GUIDE
Remedy
a. Replace the release sheet.
b. Reset the processor control for the
correct time.
c. Adjust the processor control to the
proper setting.
d. Follow closing procedures to
properly clean the upper platen and
the lower grill 
surface and to remove carbon
buildup.
e. Follow closing procedures to
properly clean and remove carbon
buildup from the 
bottom of the platen handles.
f. Product must be within 
specified tolerances 
(thickness, shape, raw, or 
frozen temperatures).
g. Ensure that open boxes are kept
closed and that all the product is
covered during storage.
h. Ensure that the product was
removed immediately after the cook
cycle ended. 
Double check that the 
correct product was selected from
the Main Menu screen.
i. Check temperatures of all meat
storage freezers. Make sure they
F 
°
are set to 0
°
(-18 C). Check temperatures of all
meat storage 
refrigerators. Make sure they are
F 
° °
set to 38 F to 42
° °
(3 C to 5 C).
j. Verify the product settings (time,
temperature, gap, etc.) are
programmed in the 
controller correctly. Always consult
with the owner and regional
manager before changing the
control 
settings. See guide for 
programming instructions.
k. Call a Taylor service technician.
a. Call a Taylor service technician.
7
7-3