Table of Contents
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Chapter 1: Introduction......................................................................................................
Related resources..................................................................................................................................... 13
Documentation................................................................................................................................. 13
Training............................................................................................................................................ 13
Avaya Mentor videos........................................................................................................................ 13
Support............................................................................................................................................. 14
Chapter 2: New in this release...........................................................................................
Features.................................................................................................................................................... 15
Other changes........................................................................................................................................... 15
Chapter 3: Determining the scope of a problem..............................................................
Chapter 4: Global troubleshooting tasks..........................................................................
Using debug commands........................................................................................................................... 19
Logging into the router.............................................................................................................................. 19
Viewing debug commands through telnet................................................................................................. 19
Changing the password............................................................................................................................ 20
Password recovery.................................................................................................................................... 20
Loss of non-admin user password................................................................................................... 20
Loss of Administrator password....................................................................................................... 21
Rebooting the Secure Router 2330/4134................................................................................................. 21
Obtaining Configuration Mode access when occupied by an inactive or unresponsive session.............. 21
Clearing an inactive session............................................................................................................. 21
Removing an unresponsive session................................................................................................. 22
Defining default boot parameters.............................................................................................................. 22
Upgrading the normal and golden bootroms............................................................................................. 22
Determining what modules are installed................................................................................................... 24
Hot swapping a card................................................................................................................................. 27
Dumping log files to another location........................................................................................................ 28
Viewing debug output............................................................................................................................... 28
Viewing alarms.......................................................................................................................................... 29
Packet capture.......................................................................................................................................... 29
Example of Packet Capture configuration........................................................................................ 30
Packet capture commands............................................................................................................... 31
Interpreting LEDs...................................................................................................................................... 38
Fan tray............................................................................................................................................ 39
Power supply.................................................................................................................................... 40
System............................................................................................................................................. 40
Small modules.................................................................................................................................. 40
Medium and large modules.............................................................................................................. 40
Environment management (Secure Router 2330 only).................................................................... 41
Verifying the hardware serial number....................................................................................................... 41
Verifying what software version is running................................................................................................ 41
Booting from a network FTP server.......................................................................................................... 41
Booting from USB..................................................................................................................................... 43
Using the show tech-support command.................................................................................................... 44
Troubleshooting
Contents
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August 2013
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Table of Contents
Troubleshooting
