Symantec NetBackup 5220 Hardware Installation Manual
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Summary of Contents for Symantec NetBackup 5220
- Page 1 NetBackup 5220 and Symantec Storage Shelf™ Hardware Installation Guide Release 2.0...
- Page 2 Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This Symantec product may contain third party software for which Symantec is required to provide attribution to the third party (“Third Party Programs”). Some of the Third Party Programs are available under open source or free software licenses.
- Page 3 The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.
- Page 4 Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/business/support/ Customer service Customer service information is available at the following URL: www.symantec.com/business/support/...
- Page 5 North America and Latin America supportsolutions@symantec.com...
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Page 6: Table Of Contents
About this guide ................11 Introducing this guide ......................11 Product version ........................11 Product documentation ......................11 NetBackup 5220 and Symantec Storage Shelf documents ........11 NetBackup 5200 Series documentation ..............12 Chapter 2 Introduction ..................13 Physical description ........................ 14 NetBackup 5220 front and rear views ............... - Page 7 Connecting the VGA Cable ....................65 Connecting network cables ....................66 Connecting optical fibers ...................... 67 Connecting the NetBackup 5220 power cables ............... 69 Connecting the Symantec Storage Shelf power cables ..........70 Connecting the NetBackup 5220 and the Symantec Storage Shelf ......71...
- Page 8 Contents Chapter 10 Chapter 10 Powering on the NetBackup 5220 ........ 72 Check before powering on ....................72 Powering on the NetBackup 5220 ..................73 On/Off switch ......................... 74 Powering off the NetBackup 5220 ..................74...
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Page 9: Figures
Connecting AC power cables of the NetBackup 5220 (rear view) ..............69 Connecting AC power cables of the Symantec Storage Shelf (rear view) ............70 SAS cable connections between the NetBackup 5220 and Symantec Storage Shelf ........71 Installation confirmation ............................72 NetBackup 5220 AC power connections ....................... -
Page 10: Tables
Contents Tables NetBackup 5220 and Symantec Storage Shelf documentation set ..............12 Disk module LEDs ..............................17 Port descriptions for the 2-port 10GE NIC ......................21 Technical specifications for the 2-port 10GE NIC ....................22 Port descriptions for the 4-port GE NIC ......................22 Technical specifications for the 4-port GE NIC .................... -
Page 11: About This Guide
Product documentation NetBackup 5220 and Symantec Storage Shelf documents The six documents listed below are specific to the NetBackup 5220 appliance and the Symantec Storage Shelf. Additional information can be obtained in NetBackup 5200 (52xx) Series documentation, listed in the next section. -
Page 12: Netbackup 5200 Series Documentation
The NetBackup 5200 Series documentation has comprehensive software information. Features in the 5200 series documents may not be exactly the same as those in the NetBackup 5220 and Symantec Storage Shelf but these documents provide details, background information and usage scenarios. -
Page 13: Chapter 2 Introduction
24 TB with 2 TB disks or 36 TB with 3 TB disks of external storage via the Symantec Storage Shelf, a disk expansion unit. The NetBackup 5220 enclosure is 2U high and the Symantec Storage Shelf enclosure is 3U high. -
Page 14: Physical Description
Introduction Physical description Physical description NetBackup 5220 front and rear views NetBackup 5220 front NetBackup 5220 rear Symantec Storage Shelf front and rear views Symantec Storage Shelf front... -
Page 15: Dimensions
Weight with drives: 32.2 Kg (71 lbs) approximate The installation height (the space occupied by a NetBackup 5220 in a rack cabinet) is 2U (1U = 44.5 cm). The appliance can be installed in a rack cabinet that is 19 inches (1 inch = 2.54 cm) wide and 100 cm deep (or deeper). -
Page 16: Panels, Slots And Ports
Hot spare disk module, slot #7 Drive tray containing two SATA hard disk drives (not hot swappable) Slimline drive bay (functionality not available with NetBackup 5220) Control panel with system LED indicators, on/off button, scroll mechanism to obtain system messages... -
Page 17: Disk Module Leds
Disk drive features The disk drives have the following features: The OS of the NetBackup 5220 is installed on system disks that are not hot-swappable. The disk in slot 7 of the drive is designated as the spare disk. -
Page 18: Netbackup 5220 Disk Drive Modules
Physical description Notes: Disk slots are labeled 0 through 7, from left to right. Slot 7 is the hot spare disk. Disks in the other slots are data disks that form a RAID 6 group. NetBackup 5220 disk drive modules... -
Page 19: Netbackup 5220 Rear Panel - Details
Introduction Physical description NetBackup 5220 rear panel - details NetBackup 5220 rear panel - details Letter Description Low Profile PCI Express Add-in Card Slots (qty 2) Full-height PCI Add-in Card Slots (qty 3) Upper Power Supply Module Upper Power Receptacle... -
Page 20: Netbackup 5220 And Symantec Storage Shelf Connections
Introduction Physical description Rear panel connection between devices NetBackup 5220 and Symantec Storage Shelf connections NetBackup rear panel ports NetBackup 5220 rear panel ports Letter Description Serial Port (RJ-45) Video Port C and D USB Ports Service Ethernet port (NIC 2), used for transferring data in or out of the... -
Page 21: Netbackup 5220 Raid Card
The RAID card is plugged into the PCI-E x8 slot. It expands storage capacity by adding a RAID group as determined by the external storage enclosure. NetBackup 5220 2-port 10GE NIC Port descriptions for the 2-port 10GE NIC Component Details... -
Page 22: Netbackup 5220 4-Port Ge Nic
Storage temperature -40°C to +70°C (-40°F to +158°F) Storage humidity 90% RH (35°C, non-condensing) NetBackup 5220 4-port GE NIC The 4-port GE NIC provides four GE network ports for backup or replication. Port descriptions for the 4-port GE NIC Component... -
Page 23: Netbackup 5220 2-Port 8Gb Fc Hba
Introduction Physical description NetBackup 5220 2-port 8Gb FC HBA Each port on the FC HBA card has two sets of LEDs: Three LEDs labeled “8”, “4” and “2” indicate the rate of data transfer (8Gbit/s, 4Gbit/s or 2Gbit/s). ... -
Page 24: Netbackup 5220 Control Panel
Introduction Physical description NetBackup 5220 control panel This section provides a physical view and technical specifications for the control panel in the upper right-hand corner of front panel of the NetBackup 5220. NetBackup 5220 control panel Letter Image LED Function... - Page 25 Introduction Physical description Flashing green light indicates network activity. System Status Solid green indicates normal operation. Flashing green indicates degraded performance. Solid amber indicates a critical or non-recoverable condition. Flashing amber indicates a non-critical condition. No light indicates POST is running or the system is off.
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Page 26: Symantec Storage Shelf Ports
Introduction Symantec Storage Shelf ports Symantec Storage Shelf ports Each I/O module in the Symantec Storage Shelf contains three network ports. Symantec Storage Shelf ports Symantec Storage Shelf ports Port Details RJ11 serial Connect the DB9 end of the serial data cable to a serial port on your Windows PC or management device. -
Page 27: Chapter 3 Safety
To prevent the risk of accidents, carefully read all operating instructions and precautions in this manual and the NetBackup 5220 Safety Guide before performing any operation(s). The Caution, Warning, and Danger statements in this document do not cover all possible safety precautions that must be followed. -
Page 28: Symbol Conventions
Chapter 3 Safety Symbol conventions Symbol conventions Warning symbols remind you of safety precautions to be followed during installation and maintenance operations. Warning symbols Symbol Description Indicates a hazard with a high level of risk, which if not avoided, will result in death or serious injury. - Page 29 Chapter 3 Safety Identifier conventions Identifier Descriptions Warning identifier against inserting and removing system disks You should not insert or remove system disks without following proper procedures. Power warning identifier You must shut off all power sources when powering off a device. Identifier for reading the manual You must read the manual before operating the device.
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Page 30: Electrical Safety
This section describes electrical safety precautions against personnel and device damage during installation and maintenance of Symantec products. The NetBackup 5220 has two power modules, providing redundancy. When selecting the installation site of the NetBackup 5220, consider the following: Verify proper grounding for the main AC power supply. -
Page 31: Power Cables
Chapter 3 Safety Electrical safety Power cables Do not install or remove a power cable with the power on. Even minimal contact between the core of the power cable and the conductor might generate an electric arc or spark, which can cause a fire or injury. ... -
Page 32: Power On Work
Chapter 3 Safety Power On work When installing and maintaining equipment, observe appropriate static safety precautions to prevent personnel injuries or device damage. Indicates an electrostatic sensitive area. When operating a device in this area, you must take ESD-preventive measures, such as wearing ESD-preventive gloves, an ESD-preventive wrist strap and/or ESD-preventive clothes to avoid personnel injury or device damage caused by electrostatic discharge. -
Page 33: Troubleshooting
Chapter 3 Safety Power On work If you need to perform power on operations and you need to touch power cables, you must take off the ESD-preventive wrist strap to prevent possible electrocution. Do not plug or unplug cables during power on; otherwise, data loss may occur. -
Page 34: Additional Safety Precautions
Chapter 3 Safety Additional safety precautions Additional safety precautions This section describes the safety precautions for lifting heavy objects, operating sharp objects, plugging and unplugging boards, and bundling signal cables to avoid personnel injuries and device damage. Lifting heavy objects Do not stand or walk under the heavy objects that are being lifted. -
Page 35: Bundling Signal Cables
Chapter 3 Safety Additional safety precautions To avoid damaging the sensitive components by the electrostatic discharge of your body, do not touch the board circuit, components, connectors, or connection slots with bare hands. Bundling signal cables Signal cables must be separately bundled from the strong-current cables and high-voltage cables at a spacing of at least 30 mm. -
Page 37: Chapter 4 Installation Requirements
The operating temperature ranges from 5°C to 35°C when the NetBackup 5220 is located at an altitude between –60 m and +1800 m. The temperature falls by 0.6°C for every increase of 100 m when the NetBackup 5220 is located at an altitude between 1800 m and 3000 m. -
Page 38: Power Supply Requirements
Installation requirements Power supply requirements Power supply requirements This section describes the requirements of the NetBackup 5220 on the power supply. Before installing the device, check whether the power supply satisfies the conditions for proper running of the device. Power values... -
Page 39: Heat Dissipation
Air flow The NetBackup 5220 takes in air from the front panel (along gaps in the front) and circulates air through the system. Fans discharge air from the rear of the device. Air flows from front to rear. The optional bezel can be installed on the front panel without any reduction in air movement. -
Page 40: Installation Checklist
Chapter 4 Installation requirements Installation checklist Installation checklist Installation checklist Item Requirement Facility The floor meets load-bearing requirements. Wiring troughs, ladders, preparation and holes are ready. All construction is complete. If the temperature in the room may exceed 35°C, install air conditioning conditioners which can be restarted upon recovery from a power failure. -
Page 41: Chapter 5 Preparing Materials
Chapter 5 Preparing materials Tools and meters Chapter 5 Preparing materials Tools and meters Tools, supplies, and meters required for installation are described. Phillips screwdrivers M3-M6 Diagonal cutting pliers Knife (for opening cartons) ESD wrist strap ... - Page 42 Chapter 5 Preparing materials Tools and meters Name and Usage Example MultiMeter ESD wrist strap ESD gloves...
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Page 43: Required Documents
Network Planning, Equipment Room Layout Architectural/construction Plan, Engineering Drawing, and Cabling drawings with “as-built” markups /Power Diagram. Technical NetBackup 5220 and Symantec Storage Shelf: These documents completely documents describe both devices and all Product Description aspects of their operation. Hardware Troubleshooting Guide... -
Page 44: Chapter 6 Unpacking And Checking The Devices
Chapter 6 Unpacking and checking the devices Required documents Chapter 6 Unpacking and checking the devices Before unpacking devices, check whether the packages are intact. Have the project supervisor be present during the unpacking process. When unloading the devices, place the packages in order with the labels on the packages facing the same direction. -
Page 45: Shock Watch Label And Indicator
Chapter 6 Unpacking and checking the devices Required documents Shock Watch label and indicator If the packages are intact, unpack the goods. If not, proceed to Step 7. Stop unpacking and identify any issues. Report the situation to the engineering manager of the local office and wait for a reply. -
Page 46: Chapter 7 Hardware Installation
Unpack the devices Note: If the Symantec Storage Shelf is ordered at the same time as a NetBackup 5220, the RAID controller card and accessories will be installed in the NetBackup 5220 prior to shipment. If the storage shelf is ordered at a later time, a RAID controller card and accessories need to be ordered at that time and installed into the NetBackup 5220 later. -
Page 47: Installation Preparations
Learning the product Before hardware installation, ensure that you have learned how to handle the NetBackup 5220 and the storage shelf as applicable. Learning safety precautions Before hardware installation, learn and follow all safety precautions. Checking installation requirements Before hardware installation, check whether the installation requirements are met. -
Page 48: Esd-Preventive Measures
Chapter 7 Hardware installation Installation preparations ESD-Preventive measures The ESD-preventive wrist strap prevents static electricity from the human body from damaging the devices. To prevent ESD from clothes, it is recommended to wear ESD-preventive clothes. If there is no usable ESD-preventive wrist strap available, wear ESD-preventive gloves. -
Page 49: Esd-Preventive Gloves
Chapter 7 Hardware installation Installation preparations For an ESD-preventive wrist strap with a metal clip, attach the metal clip of the wrist strap to the square hole on the side of the cabinet, as shown below. ESD-preventive wrist strap with a metal clip Ensure that the buckle of the wrist strap is fastened and the grounding connector is inserted tightly into the ESD socket or the metal clip is tightly clipped to the square hole on the cabinet. -
Page 50: Assuring Rack Readiness
ESD-preventive clothes Assuring rack readiness This document assumes that only one NetBackup 5220 is to be installed. Ensure that the rack cabinet is properly installed and grounded. Ensure that the rack cabinet is at least 100 cm (approx. 3’) away from the walls. -
Page 51: Installing The Raid Card And Accessories
(BBU) for the RAID card and six 4Gb DIMM cards to support the RAID card and additional storage. If the NetBackup 5220 and Symantec Storage Shelf are ordered at the same time, the RAID card and its accessories are installed into the NetBackup 5220 prior to shipment. -
Page 52: Removing The Netbackup 5220 Chassis Cover
Installing the RAID card and accessories Removing the NetBackup 5220 chassis cover Remove the chassis cover completely. Chassis with cover removed Standing at the rear of the NetBackup 5220, place one hand on either side of the PCI Riser as shown above. -
Page 53: Chassis With Air Duct
Chapter 7 Hardware installation Installing the RAID card and accessories Lift up with both hands. 10. Remove the Riser Card Assembly from the device. Chassis with air duct 11. Remove the plastic air duct. -
Page 54: Chassis With Riser Assembly And Air Duct Removed
Chapter 7 Hardware installation Installing the RAID card and accessories Chassis with riser assembly and air duct removed 12. Loosen the clips on both ends of each of the six empty DIMM sockets. 13. Remove any plastic spacers from the DIMM sockets. 14. -
Page 55: Battery Screw Holes On Raid Controller Card
Chapter 7 Hardware installation Installing the RAID card and accessories Note: It does not matter into which sockets you place the DIMMs, they are interchangeable. 15. Position a DIMM above a socket. 16. Align the notch on the bottom edge of the socket with the key in the DIMM socket. 17. -
Page 56: Riser Card Assembly, Upside Down
28. Install the RAID card into Slot 5 of the riser card assembly. Rear of riser card assembly with slots 1-5 29. Replace the riser card assembly into the rear of the NetBackup 5220. 30. Replace the chassis cover at top rear of the NetBackup 5220 enclosure. - Page 57 32. Reinstall the single screw at the right front of the external chassis. 33. Reinstall the NetBackup 5220 into the rack. 34. Connect peripheral cables and the two main AC power cables. 35. Turn on power to the device to restart.
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Page 58: Chapter 8 Installing Hardware Into Racks
Pull out the left and right rail extenders as far as they will easily and safely extend. Installing the NetBackup 5220 into a rack Verify that the guide rails are installed successfully. One fully-loaded device weighs up to 33 kg.(73 lbs). More than two persons are required to move and install the device. -
Page 59: Installing The Symantec Storage Shelf Guide Rails
NetBackup 5220. These three screws fit into the three slots in the rail extenders. Using at least two people, lift the NetBackup 5220 and place it into the rail extenders. Make sure that the rail slots securely fit the screws on the sides of the device. -
Page 60: Installing The Symantec Storage Shelf Into A Rack
Procedure Wear an ESD-preventive wrist strap and ESD-preventive gloves. Slide the Symantec Storage Shelf along the mounting rails into the rack cabinet. Fasten all screws with an M4 Phillips screw driver. Ensure that the Storage Shelf sits properly and all screws are secure. -
Page 61: Chapter 9 Cables
Chapter 9 Cables Cable examples Chapter 9 Cables This chapter describes how to connect cables of the NetBackup 5220, including network cables, optical fiber cables and power cables. Cable examples Cables Component Example PS/2 to USB adapter cable... - Page 62 Chapter 9 Cables Cable examples Component Example KVM cable 100/1000 Mbit/s network cable...
- Page 63 Chapter 9 Cables Cable examples Component Example LC multimode fiber SAS interconnect cable (with RAID connectors) AC power cable...
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Page 64: Rear Connections Of The Netbackup 5220
Chapter 9 Cables Cable examples Cable locations on the rear panel of the NetBackup 5220 are diagramed below. Rear connections of the NetBackup 5220 Note: Other components of the rear panel, such as fans and AC power connections are not shown. -
Page 65: Connecting The Vga Cable
Insert the connector of a VGA cable into the video port on the lower left side of the rear panel of the NetBackup 5220. VGA Connection Connect the other end of the cable into a KVM switch or adapter. Optional. -
Page 66: Connecting Network Cables
Cables Connecting network cables Connecting network cables The mainboard of the NetBackup 5220 offers two GE network ports (NIC 1 and NIC 2) and one IPMI management network port. These ports are accessed on the rear panel of the device. -
Page 67: Connecting Optical Fibers
Connecting optical fibers Connecting optical fibers The NetBackup 5220 provides a tape out card (Fiber Channel, FC) and a 10 GE NIC, both of which are connected to other devices through optical fibers. Using the tape out card (Fiber Channel) as an example, this section describes how to connect an optical fiber. -
Page 68: Connecting Nic Cards
Chapter 9 Cables Connecting optical fibers Optical fiber Remove the caps of the optical connectors. Plug an optical connector into the interface of the card. Connecting NIC cards Ensure that the optical connector is securely inserted into the optical transceiver. Connect the other optical connector of the optical fiber to an FC switch or a tape library. -
Page 69: Connecting The Netbackup 5220 Power Cables
Procedure Plug one end of a power cable to a power module of the NetBackup 5220. Plug the other end of the power cable into an AC power socket. Connect the second power cable to the second power module and to a second power socket. -
Page 70: Connecting The Symantec Storage Shelf Power Cables
Procedure Plug one end of a power cable to a power module of the Symantec Storage Shelf. Plug the other end of the power cable into an AC power socket. Connect the second power cable to the second power module and to a second power socket. -
Page 71: Connecting The Netbackup 5220 And The Symantec Storage Shelf
Connecting the NetBackup 5220 and the Symantec Storage Shelf The rear panels of the NetBackup 5220 and the Symantec Storage Shelf are connected with two SAS cables which ship with the storage shelf. Each cable attaches to the RAID Controller connectors on both devices. Be sure to use the SAS IN connectors on the storage shelf. -
Page 72: Installation Confirmation
Before checking the device installation and cable connections, confirm that all power to the NetBackup 5220 is turned off to prevent personnel injuries or device damage. Verify that the device and cables are installed correctly. The following table provides instructions for checking device installation. -
Page 73: Netbackup 5220 Ac Power Connections
Powering on the NetBackup 5220 Verify that all devices are correctly installed and all cables are connected properly. When powering on the NetBackup 5220, do not remove or handle any disks, optical fibers, or a network cable. Otherwise, data may be lost and equipment may be damaged. -
Page 74: Netbackup 5220 Control Panel And On/Off Switch
On/Off switch The On/Off switch of the NetBackup 5220 is located on the control panel on the front of the device, top right-hand side. NetBackup 5220 control panel and On/Off switch NetBackup 5220 On/Off switch Check the status of each indicator LED on the front panel of the NetBackup 5220 to determine whether the NetBackup 5220 is operating properly. - Page 75 The NetBackup 5220 is designed to run 24 hours a day. If the device needs to be maintained or the power supplies are planned to be turned off or disconnected, perform the following steps to completely power off the device.
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