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Symantec FileStore N8300 Event Reference

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Symantec FileStore N8300 Clustered NAS Storage System
V200R001
Event Reference
Issue
01
Date
2011-08-30
Symantec Corporation

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Summary of Contents for Symantec FileStore N8300

  • Page 1 Symantec FileStore N8300 Clustered NAS Storage System V200R001 Event Reference Issue Date 2011-08-30 Symantec Corporation...
  • Page 2 All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Symantec and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope.

  • Page 3: Table Of Contents

    Symantec FileStore N8300 Event Reference Contents Contents 1 Overview............................1-1 1.1 Event Level..............................1-2 1.2 Event Signal Flow............................1-2 2 Event List.............................2-1 2.1 A..................................2-3 2.2 B..................................2-3 2.3 C..................................2-3 2.4 D..................................2-3 2.5 E..................................2-4 2.6 F..................................2-4 2.7 H..................................2-4 2.8 I..................................2-5 2.9 L..................................2-5 2.10 M...................................2-5 2.11 O..................................2-5 2.12 P..................................2-6...
  • Page 4 Symantec FileStore N8300 Contents Event Reference 4.2 Coffer Fault..............................4-4 4.3 BBU Is Absent..............................4-5 4.4 BBU Is Faulty..............................4-6 4.5 BBU Expires..............................4-7 4.6 BBU Is Removed............................4-8 4.7 PEM Is Absent..............................4-9 4.8 PEM Is Removed............................4-10 4.9 PEM Is Faulty..............................4-11 4.10 PEM Has No Input............................4-12 4.11 Temperature of the PEM Is Too High......................4-14...
  • Page 5 Symantec FileStore N8300 Event Reference Contents 4.44 Access to the Hard Disk Is Restricted......................4-53 4.45 Redundant-copy Failure..........................4-54 4.46 Type of the Optical Transceiver Is Incompatible with that of the Host Port..........4-55 4.47 Optical Transceiver of the Host Port Is Faulty....................4-56...
  • Page 7 Symantec FileStore N8300 Event Reference Figures Figures Figure 1-1 Event signal figure..........................1-3 Issue 01 (2011-08-30) Symantec Corporation...

  • Page 9: Overview

    Symantec FileStore N8300 Event Reference 1 Overview Overview About This Chapter Event information that are automatically recorded by Integrated Storage Manager (ISM) during the operating of N8300 can be useful for troubleshooting problems that may occur. This chapter describes the event levels and event signal flows.

  • Page 10: Event Level

    Symantec FileStore N8300 1 Overview Event Reference 1.1 Event Level This section describes the event levels. Event Level An event level indicates the severity of an event to the N8300. The event level is displayed on the ISM and can be classified into the following levels: Critical This level indicates that a fault has caused service interruption or device failure.
  • Page 11 Symantec FileStore N8300 Event Reference 1 Overview Figure 1-1 Event signal figure (1) Indicates that a module is faulty, and the fault information is reported to the service control module and alarm module. (2) Indicates that the service control module and alarm module analyze the fault information,...

  • Page 13: Event List

    Symantec FileStore N8300 Event Reference 2 Event List Event List About This Chapter This chapter describes all the events and related event information of the N8300 in alphabetic order. 2.1 A This section lists the event names starting with the letter A and the related event levels in a table.
  • Page 14 Symantec FileStore N8300 2 Event List Event Reference 2.13 R This section lists the event names starting with the letter R and the related event levels in a table. 2.14 S This section lists the event names starting with the letter S and the related event levels in a table.
  • Page 15 Symantec FileStore N8300 Event Reference 2 Event List 2.1 A This section lists the event names starting with the letter A and the related event levels in a table. Event Name Event Level 0x3022B0008 Attempting to shutdown Critical process gracefully...
  • Page 16 Symantec FileStore N8300 2 Event List Event Reference Event Name Event Level 0x201F90012 Disk Bad Sector Repair Major Failure 0x202060001 Disk Enclosure Is Offline Critical 2.5 E This section lists the event names starting with the letter E and the related event levels in a table.
  • Page 17 Symantec FileStore N8300 Event Reference 2 Event List Event Name Event Level 0x201F9000B Hard Disk Swap Failure Major 0x202090001 Hard Disk Is Faulty Critical 0x202090003 Hard Disk Is Failing Warning 0x202090005 Hard Disk Is Isolated Major 0x202090002 Hard Disk Is Invalid Warning 2.8 I...
  • Page 18 Symantec FileStore N8300 2 Event List Event Reference Event Name Event Level 0x202020002 Optical Transceiver of the Warning Expansion Port is Faulty 0x3021A0002 Out of memory Major 0x2020B0003 Optical Transceiver of the Warning Host Port Is Faulty 2.12 P This section lists the event names starting with the letter P and the related event levels in a table.
  • Page 19 Symantec FileStore N8300 Event Reference 2 Event List Event Name Event Level 0x201F70001 Stripe Inconsistency Major 0x201FA0001 The SES Firmware Version Warning Synchronization Fails 0x3022B000E server reached MaxClients Warning setting 2.15 T This section lists the event names starting with the letter T and the related event levels in a table.

  • Page 21: Handling The Events Of A Clustered Nas Engine

    Symantec FileStore N8300 Event Reference 3 Handling the Events of a Clustered NAS Engine Handling the Events of a Clustered NAS Engine About This Chapter This chapter describes information about all events and how the events should be handled when using or maintaining the clustered NAS engine.

  • Page 22: Unable To Start A Standalone Server

    Symantec FileStore N8300 3 Handling the Events of a Clustered NAS Engine Event Reference 3.1 Unable to start a standalone server Attribute Event Level Manually Detected and Manually Cleared 0x3021A0001 Major Parameters None. Impact on the System The FTP service cannot start in standalone mode.

  • Page 23: Out Of Memory

    Symantec FileStore N8300 Event Reference 3 Handling the Events of a Clustered NAS Engine Step 3 Check if the FTP service is enabled or not. In the navigation tree, choose FTP Service, In the displayed FTP Service page, view the status of the FTP service on each engine node.

  • Page 24: Temperature Of Cpu Is Too High

    Symantec FileStore N8300 3 Handling the Events of a Clustered NAS Engine Event Reference (4) Click Enabled to start the FTP service. Step 2 Check if the FTP service is enabled or not. In the navigation tree, choose FTP Service. In the displayed FTP Service page, view the FTP service status on each engine node.

  • Page 25: Fan's Rotation Is Too Slow

    Symantec FileStore N8300 Event Reference 3 Handling the Events of a Clustered NAS Engine No => 2. – Adjust the cooling device to keep the temperature between 5°C and 35 °C. Check whether the temperature of the equipment room is normal.

  • Page 26: Temperature Of Board Is Too High

    Symantec FileStore N8300 3 Handling the Events of a Clustered NAS Engine Event Reference Possible Causes The fan may need to be replaced. Procedure Step 1 Adjust the rotation speed of the fans. Check whether the fans are rotating normally.

  • Page 27: Too Many Connections [Number] From This Ip

    Symantec FileStore N8300 Event Reference 3 Handling the Events of a Clustered NAS Engine Check whether the cooling device in the equipment room works properly. Yes => 3. – No => 2. – Adjust the cooling device to keep the temperature between 5°C and 35 °C.

  • Page 28: Connecting Down

    Symantec FileStore N8300 3 Handling the Events of a Clustered NAS Engine Event Reference Impact on the System The user cannot open any more connections. Possible Causes The amount of established connections is greater than the specified maximum connection number.

  • Page 29: Attempting To Shutdown Process Gracefully

    Symantec FileStore N8300 Event Reference 3 Handling the Events of a Clustered NAS Engine The service network interface of the NAS engine is disconnected. The event (ID is 0x3021F0018) The FC network interface of the NAS engine is disconnected. Attribute...

  • Page 30: Server Reached Maxclients Setting

    Symantec FileStore N8300 3 Handling the Events of a Clustered NAS Engine Event Reference Attribute Event Level Manually Detected and Manually Cleared 0x3022B0008 Critical Parameters None. Impact on the System The HTTP service cannot start. Possible Causes It takes a long time to receive a response from the HTTP service.
  • Page 31 Symantec FileStore N8300 Event Reference 3 Handling the Events of a Clustered NAS Engine Impact on the System The HTTP server cannot support more clients. Possible Causes The HTTP server reaches the maximum number of HTTP clients according to the specified setting.

  • Page 33: Handling The Events Of A Storage Unit

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Handling the Events of a Storage Unit About This Chapter This chapter describes the information required for handling all events related to a storage unit. 4.1 Coffer Disk Fault 4.2 Coffer Fault...
  • Page 34 Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference 4.21 Optical Transceiver of the Expansion Port is Faulty 4.22 Expansion Module Is Faulty 4.23 Expansion Module Is Removed 4.24 Expansion Module Is Absent 4.25 Extending LUN Fault 4.26 Controller Is Faulty...

  • Page 35: Coffer Disk Fault

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit 4.1 Coffer Disk Fault Description The coffer disk is removed or faulty. Attribute Event Level Automatically Detected and Automatically Cleared 0x201FC0001 Major Impact on the System The risk of data loss increases.

  • Page 36: Coffer Fault

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Replace the coffer disk. On the ISM, choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab. Check whether Recovered At for the event you selected is displayed.

  • Page 37: Bbu Is Absent

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Log in to the ISM, and choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab to check the events related to coffer disks 0 and 1 or coffer disks 2 and 3.

  • Page 38: Bbu Is Faulty

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Attribute Event Level Automatically Detected and Automatically Cleared 0x201F40001 Major Impact on the System The BBU cannot provide power during a system power failure, and thus data in cache cannot be written onto the hard disks.

  • Page 39: Bbu Expires

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Impact on the System The power supply to the controller enclosure fails, and thus cache data cannot be completely written onto the coffer disks, reducing system write performance.

  • Page 40: Bbu Is Removed

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Possible Causes The BBU replacement period expires. Procedure Replace the BBU for which the replacement period expired. After the BBU is replaced, manually clear the alarms related to the event. Log in to the ISM, and choose Event >...

  • Page 41: Pem Is Absent

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Insert the BBU. After the BBU is inserted, log in to the ISM, and choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab.

  • Page 42: Pem Is Removed

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Yes => The handling procedure ends. – No => 2. – Collect related event information, and send the information to your technical support engineers for further analysis.

  • Page 43: Pem Is Faulty

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Collect related event information, and send the information to your technical support engineers for further analysis. ----End Related Events 0x201FE0001 PEM Is Absent 0x201FE0004 PEM Has No Input 4.9 PEM Is Faulty...

  • Page 44: Pem Has No Input

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference 0x201FE0005 Temperature of the PEM Is Too High 0x201FE0001 PEM Is Absent 0x201FE0002 PEM Is Removed 0x201FE0004 PEM Has No Input 4.10 PEM Has No Input Description The PEM has no input.
  • Page 45 Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Yes => The handling procedure ends. – No => 3. – Check whether the external power supply is unplugged. Check whether the external power supply to the device is unplugged.

  • Page 46: Temperature Of The Pem Is Too High

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference 0x201FE0003 PEM Is Faulty 0x201FE0002 PEM Is Removed 0x201FE0001 PEM Is Absent 0x201FE0005 Temperature of the PEM Is Too High 4.11 Temperature of the PEM Is Too High...

  • Page 47: Stripe Inconsistency

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Yes => 3. – No => 4. – Check the running status of the power supply. Log in to the ISM, click the Device Info node in the navigation tree. In the right function pane, click the PEM of the device.

  • Page 48: Fan Module Is Faulty

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Possible Causes Write operations on the LUN are abnormal. Procedure Log in to the ISM, and choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab to view the event information and locate the LUN whose stripes are inconsistent.

  • Page 49: Fan Module Is Absent

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Possible Causes The fan module is blocked by other objects. The fan module is faulty. Procedure Check whether other objects block the rotation of fans on site.

  • Page 50: Fan Module Is Removed

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Impact on the System The temperature in the enclosure is high and system reliability may deteriorate. Possible Causes Prior to powering on the storage unit, the fan module was not inserted into the storage unit.

  • Page 51: Management Network Port Is Faulty

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Procedure Insert the fan module. After the fan module is inserted, log in to the ISM, and choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab.

  • Page 52: Hard Disk Swap Failure

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Yes => The handling procedure ends. – No => 2. – Collect related event information, and send the information to your technical support engineers for further analysis.

  • Page 53: Expansion Port Links Down

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit and choose Advance > Manual Swap Disk. In the displayed Manual Swap Disk dialog box, perform the disk swap. Check whether the operation was successful. Yes => The handling procedure ends.
  • Page 54 Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Attribute Event Level Automatically Detected and Automatically Cleared 0x202020001 Major Impact on the System Disks in the disk enclosure are in single-link status, thus impairing system reliability.

  • Page 55: Expansion Port Is Faulty

    4 Handling the Events of a Storage Unit Power on the enclosure. NOTE For details on how to power on an enclosure, see the FileStore N8300 Clustered NAS Storage System Installation Guide. After the enclosure is powered on, on the ISM, choose Event > Event Management from the menu bar.

  • Page 56: Type Of The Optical Transceiver Is Incompatible With That Of The Expansion Port

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Check whether the expansion module in which the expansion port resides is faulty. Log in to the ISM and choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab, and view the events related to the expansion module in which the expansion port resides.

  • Page 57: Optical Transceiver Of The Expansion Port Is Faulty

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Attribute Event Level Automatically Detected and Automatically Cleared 0x202020005 Major Impact on the System The expansion port is not available. Possible Causes The type of the optical transceiver is incompatible with that of the expansion port.

  • Page 58: Expansion Module Is Faulty

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Attribute Event Level Automatically Detected and Automatically Cleared 0x202020002 Warning Impact on the System The system cannot perform I/O operations through the port to which the optical transceiver is connected.

  • Page 59: Expansion Module Is Removed

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Attribute Event Level Automatically Detected and Automatically Cleared 0x202030007 Major Impact on the System The expansion module is not available. Possible Causes The expansion module is faulty.

  • Page 60: Expansion Module Is Absent

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Attribute Event Level Automatically Detected and Automatically Cleared 0x202030005 Major Impact on the System The link between the two enclosures that correspond to the expansion module is down. The...

  • Page 61: Extending Lun Fault

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Description The expansion module was removed, and thus the link between the corresponding disk enclosure and controller enclosure or another disk enclosure is down. Attribute Event Level...
  • Page 62 Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Attribute Event Level Automatically Detected and Automatically Cleared 0x202070001 Critical Impact on the System The extending LUN cannot handle services, and the original data on the LUN is gone.

  • Page 63: Controller Is Faulty

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit After the slave LUN is removed, on the ISM, choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab. Check whether Recovered At of the event is displayed.

  • Page 64: Lun Fault

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference 4.27 LUN Fault Description When read operations are performed in a RAID group without the mirroring function, a bad sector is detected on its member disk, causing the LUN fault event to be reported.
  • Page 65 Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Attribute Event Level Automatically Detected and Automatically Cleared 0x20019039B Information Impact on the System The data in the system may be lost. Possible Causes The RAID group is faulty.

  • Page 66: Raid Group Restructuring Failure

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference 0x201F90005 RAID Group Fault 4.29 RAID Group Restructuring Failure Description During the RAID group reconstruction process, a member disk or hot-spare disk in the RAID group is faulty.

  • Page 67: Raid Group Fault

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Replace the hard disk. If the replaced hard disk is a hot-spare disk, go to Step – If the replaced hard disk is a member disk of the RAID group, the system automatically –...
  • Page 68 Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Impact on the System The RAID group cannot handle services, causing service data to be lost. Possible Causes The disk enclosure in which the member disk of the RAID group resides is powered off.

  • Page 69: Raid Group Copyback Failure

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit RAID 50: At least one sub-group is faulty 4.31 RAID Group Copyback Failure Description During copyback process (copy data on a hot-spare disk to a newly-inserted hard disk), either the hot-spare disk or newly-inserted hard disk is removed or faulty, the copyback process fails.

  • Page 70: Raid Group Is Degraded

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Yes => The handling procedure ends. – No => 3. – CAUTION The capacity of the new hard disk is no smaller than the minimum capacity of a hard disk in the RAID group, and the type of the new hard disk is the same as that of the other member disks in the RAID group.
  • Page 71 Power on the enclosure. NOTE For details on how to power on a device, see the FileStore N8300 Clustered NAS Storage System Installation Guide. After the device is powered on, log in to the ISM, and choose Event > Event Management from the menu bar.

  • Page 72: Ses Firmware Version Synchronization Fails

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference CAUTION The capacity of the new hard disk is no smaller than the minimum capacity of a hard disk in the RAID group, and the type of the new hard disk is the same as that of the other member disks in the RAID group.

  • Page 73: Disk Bad Sector Repair Failure

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Procedure Remove and reinsert the controller or disk enclosure that failed to be synchronized on site. After the enclosure starts up successfully, log in to the ISM, and choose Event > Event Management from the menu bar.

  • Page 74: Disk Enclosure Is Offline

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference 0x201F90004 RAID Group Is Degraded 0x201F70002 LUN Fault Related Information 0x201F70002 LUN Fault event concurrently occurs with this event. 4.35 Disk Enclosure Is Offline Description The expansion cable is disconnected or the disk enclosure is powered off, causing the disk enclosure to be offline.

  • Page 75: Enclosures Cannot Be Connected

    Management from the menu bar. In the displayed Event Management dialog box, click the Events tab. Check whether Recovered At of the event is displayed. NOTE For details on how to power on an enclosure, see the FileStore N8300 Clustered NAS Storage System Installation Guide. Yes => The handling procedure ends.

  • Page 76: Hard Disk Is Faulty

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Possible Causes The number of connected disk enclosures exceeds the maximum number supported by the storage system. Procedure Check the number of connected disk enclosures on site, and verify whether the number exceeds the maximum supported number.
  • Page 77 Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit The degraded RAID group reduces the system I/O performance and increases the risk of data loss. The faulty RAID group leads to data loss in the RAID group and possible service interruptions.

  • Page 78: Hard Disk Is Failing

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Collect related event information, and send the information to your technical support engineers for further analysis. ----End Related Events 0x202090004 Temperature of the Disk Is Too High...

  • Page 79: Temperature Of The Disk Is Too High

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Disk Properties dialog box, check whether Health Status of the new hard disk is Normal. Yes => 2. – No => 3. – NOTE If the previous faulty disk is a hot-spare disk, set the newly-replaced hard disk to the hot-spare disk on the ISM.

  • Page 80: Hard Disk Is Isolated

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Procedure If the ambient temperature is higher than 40°C, add more air conditioners or lower the temperature of the air conditioner. After the ambient temperature goes down, wait for a few minutes. Log in to the ISM, and choose Event >...
  • Page 81 Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Attribute Event Level Automatically Detected and Automatically Cleared 0x202090005 Major Impact on the System If the isolated hard disk is a member disk in the RAID group, the RAID group becomes degraded or faulty, and data reliability becomes impaired.

  • Page 82: Hard Disk Is Invalid

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference NOTE If the previous faulty disk is a hot-spare disk, set the newly-inserted hard disk to the hot-spare disk on the ISM. For details on how to set a hot-spare disk, on the ISM, choose Help > Help Topics >...

  • Page 83: Insufficient Disk Capacity

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit Collect related event information, and send the information to your technical support engineers for further analysis. ----End None. 4.42 Insufficient Disk Capacity Description The capacity of a new hard disk is smaller than the capacity requirement for the hard disk of a specific RAID group.

  • Page 84: Inconsistent Disk Type

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Yes => The handling procedure ends. – No => 2. – Collect related event information, and send the information to your technical support engineers for further analysis.

  • Page 85: Access To The Hard Disk Is Restricted

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit After the hard disk is replaced, log in to the ISM, and choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab.

  • Page 86: Redundant-Copy Failure

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference NOTE You can obtain the detailed upgrade information through the following method. Log in to the ISM, and click the Settings node in the navigation tree. In the right function pane, click Software Update in the Upgrade Management group box.

  • Page 87: Type Of The Optical Transceiver Is Incompatible With That Of The Host Port

    Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit CAUTION Before replacing a faulty hard disk, ensure that the new hard disk is of no smaller capacity than the faulty hard disk. If the faulty hard disk is a member disk of the RAID group, ensure that the new hard disk is of the same type as the faulty hard disk.

  • Page 88: Optical Transceiver Of The Host Port Is Faulty

    Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Possible Causes The type of the optical transceiver is incompatible with that of the host port. Procedure Replace the optical transceiver. Ensure that the type of the new optical transceiver is compatible with that of the host port.
  • Page 89 Symantec FileStore N8300 Event Reference 4 Handling the Events of a Storage Unit The optical fiber is forcibly curved. The optical fiber is squeezed, distorted, or folded. The optical transceiver is deteriorated. The relation between the application server and storage unit is not established.
  • Page 90 Symantec FileStore N8300 4 Handling the Events of a Storage Unit Event Reference Yes => 7. – No => 8. – Replace the optical transceiver on the host and the storage unit respectively. After the optical transceiver is replaced, on the ISM, choose Event > Event Management from the menu bar.

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