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Symantec FileStore N8300 Service Manual

Clustered nas storage system part replacement
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Symantec FileStore N8300 Clustered NAS Storage System
V100R002
Part Replacement
Issue
01
Date
2011-05-05
Symantec Corporation

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Summary of Contents for Symantec FileStore N8300

  • Page 1 Symantec FileStore N8300 Clustered NAS Storage System V100R002 Part Replacement Issue Date 2011-05-05 Symantec Corporation...
  • Page 2 All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Symantec and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope.

  • Page 3: Table Of Contents

    Symantec FileStore N8300 Part Replacement Contents Contents 1 Replacing a Hard Drive of Clustered NAS Engine Node..........1-1 2 Replacing a Power Supply of Clustered NAS Engine Node..........2-1 3 Replacing a Cooling Fan of Clustered NAS Engine Node..........3-1 4 Replacing a Integrated Storage Module of Clustered NAS Engine Node......4-1 5 Replacing an Expansion Card of the Clustered NAS Engine Node.........5-1...
  • Page 5 Symantec FileStore N8300 Part Replacement Figures Figures Figure 6-1 Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor)......6-5 Figure 6-2 Sample UDIMM Memory Configurations (Per Processor)..............6-5 Figure 8-1 Remove a controller..........................8-3 Figure 8-2 Install a controller..........................8-3 Figure 8-3 Remove a disk module........................8-5 Figure 8-4 Install a disk module...........................8-6...
  • Page 7 Symantec FileStore N8300 Part Replacement Tables Tables Table 5-1 Expansion-Card Installation Order......................5-2 Issue 01 (2011-05-05) Symantec Corporation...

  • Page 9: Replacing A Hard Drive Of Clustered Nas Engine Node

    Symantec FileStore N8300 Part Replacement 1 Replacing a Hard Drive of Clustered NAS Engine Node Replacing a Hard Drive of Clustered NAS Engine Node Prerequisite Before removing or installing any hardware, disconnect related cables and peripheral devices. It is recommended that you backup important data to avoid data loss.
  • Page 10 Symantec FileStore N8300 1 Replacing a Hard Drive of Clustered NAS Engine Node Part Replacement release button hard drive carrier handle Open the drive carrier release handle to release the drive. Slide the hard drive out until it is free of the drive bay.

  • Page 11: Replacing A Power Supply Of Clustered Nas Engine Node

    Symantec FileStore N8300 Part Replacement 2 Replacing a Power Supply of Clustered NAS Engine Node Replacing a Power Supply of Clustered NAS Engine Node Prerequisite Before removing or installing any hardware, disconnect all cables and peripheral devices. Also ensure all important data has been backed up and the system turned off.
  • Page 12 Symantec FileStore N8300 2 Replacing a Power Supply of Clustered NAS Engine Node Part Replacement power supply handle Velcro strap release latch Step 2 Installing a power supply. On a system with redundant power supplies, verify that both power supplies are the same type and have the same maximum output power.

  • Page 13: Replacing A Cooling Fan Of Clustered Nas Engine Node

    Symantec FileStore N8300 Part Replacement 3 Replacing a Cooling Fan of Clustered NAS Engine Node Replacing a Cooling Fan of Clustered NAS Engine Node Prerequisite CAUTION Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
  • Page 14 Symantec FileStore N8300 3 Replacing a Cooling Fan of Clustered NAS Engine Node Part Replacement NOTE If a fan is installed in FAN5 in a single-processor configuration, the fan will still be operational, however the fan will not appear in the iDRAC user interface unless the fan was installed before the system was started.
  • Page 15 Symantec FileStore N8300 4 Replacing a Integrated Storage Module of Clustered NAS Part Replacement Engine Node Replacing a Integrated Storage Module of Clustered NAS Engine Node Prerequisite CAUTION Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

  • Page 16: Replacing A Integrated Storage Module Of Clustered Nas Engine Node

    4 Replacing a Integrated Storage Module of Clustered NAS Symantec FileStore N8300 Engine Node Part Replacement 1 dedicated storage 2 riser 1 3 integrated storage 4 RAID battery controller card controller card connector (PERC only) connector 5 SAS_1 connector 6 connector locking tabs 7 SAS_0 connector...
  • Page 17 Symantec FileStore N8300 4 Replacing a Integrated Storage Module of Clustered NAS Part Replacement Engine Node Reconnect your system and peripherals to their electrical outlets, and turn on the system. ----End Issue 01 (2011-05-05) Symantec Corporation...
  • Page 19 Symantec FileStore N8300 5 Replacing an Expansion Card of the Clustered NAS Engine Part Replacement Node Replacing an Expansion Card of the Clustered NAS Engine Node Prerequisite Observe the following notes and guidelines regarding the expansion-card slots: PCI Express Generation 2 and Generation 1 expansion cards are supported in all slots.

  • Page 20: Replacing An Expansion Card Of The Clustered Nas Engine Node

    5 Replacing an Expansion Card of the Clustered NAS Engine Symantec FileStore N8300 Node Part Replacement Table 5-1 Expansion-Card Installation Order Card Card Type Slot Greater Than Priority Priority Allowed 15W? PERC 5/E controller 1,3,4 PERC 6/E controller 3,4,1, 10 Gb NIC...
  • Page 21 Symantec FileStore N8300 5 Replacing an Expansion Card of the Clustered NAS Engine Part Replacement Node 1 front card guide 2 expansion-card riser 2 3 expansion-card connector 4 expansion-card guide latch 5 expansion card Grasp the expansion card by its top corners, and carefully pull the card from the expansion- card connector.
  • Page 22 5 Replacing an Expansion Card of the Clustered NAS Engine Symantec FileStore N8300 Node Part Replacement Insert the card-edge connector firmly into the PCIe card connector until the card is fully seated. When the card is seated in the connector, close the expansion-card latch.

  • Page 23: Replacing A Memory Of The Clustered Nas Engine Node

    Symantec FileStore N8300 Part Replacement 6 Replacing a Memory of the Clustered NAS Engine Node Replacing a Memory of the Clustered NAS Engine Node Prerequisite CAUTION Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
  • Page 24 Symantec FileStore N8300 6 Replacing a Memory of the Clustered NAS Engine Node Part Replacement No more than two UDIMMs can be populated per channel. Except for memory channels that are unused, all populated memory channels must have identical configurations.
  • Page 25 Symantec FileStore N8300 Part Replacement 6 Replacing a Memory of the Clustered NAS Engine Node WARNING Handle each memory module only by the card edges, ensuring not to touch the components on the module. 1 memory module 2 memory module socket ejectors (2) 3 alignment key Remove the memory from the system.
  • Page 26 Symantec FileStore N8300 6 Replacing a Memory of the Clustered NAS Engine Node Part Replacement When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed.

  • Page 27: Figure 6-1 Sample Rdimm Single- And Dual-Rank Memory Configurations (Per Processor)

    Symantec FileStore N8300 Part Replacement 6 Replacing a Memory of the Clustered NAS Engine Node Figure 6-1 Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) Figure 6-2 Sample UDIMM Memory Configurations (Per Processor) Issue 01 (2011-05-05) Symantec Corporation...

  • Page 29: Replacing A Processor Of The Clustered Nas Engine Node

    Symantec FileStore N8300 Part Replacement 7 Replacing a Processor of the Clustered NAS Engine Node Replacing a Processor of the Clustered NAS Engine Node Prerequisite CAUTION Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
  • Page 30 Symantec FileStore N8300 7 Replacing a Processor of the Clustered NAS Engine Node Part Replacement Gently lift the heat sink off of the processor and set the heat sink aside upside down (thermal grease side facing up). 1 socket-release lever...
  • Page 31 Symantec FileStore N8300 Part Replacement 7 Replacing a Processor of the Clustered NAS Engine Node Unpack the new processor. Align the processor with the socket keys on the ZIF socket. Install the processor in the socket. WARNING Positioning the processor incorrectly can permanently damage the system board or the processor.
  • Page 32 Symantec FileStore N8300 7 Replacing a Processor of the Clustered NAS Engine Node Part Replacement heat sink release lever (2) Close the heat-sink release levers. Replace the cooling shroud. Close the system. Reconnect your system and peripherals to their electrical outlets, and turn on the system.

  • Page 33: Replacing The S2600 Storage System Components

    Symantec FileStore N8300 Part Replacement 8 Replacing the S2600 Storage System Components Replacing the S2600 Storage System Components About This Chapter 8.1 Replacing a Controller This section describes how to replace a controller. 8.2 Replacing a Disk Module This section describes how to replace a disk module.

  • Page 34: Replacing A Controller

    Symantec FileStore N8300 8 Replacing the S2600 Storage System Components Part Replacement 8.1 Replacing a Controller This section describes how to replace a controller. Impact on the System During the process of replacing a controller, the performance and reliability of the system may be degraded;...

  • Page 35: Figure 8-1 Remove A Controller

    Symantec FileStore N8300 Part Replacement 8 Replacing the S2600 Storage System Components Figure 8-1 Remove a controller Step 5 Put the removed controller into the ESD-preventive bag. Step 6 Take the controller to be installed from the ESD-preventive bag. Step 7 As shown in (1) in Figure 8-2, insert the controller in the empty slot.

  • Page 36: Replacing A Disk Module

    Symantec FileStore N8300 8 Replacing the S2600 Storage System Components Part Replacement NOTE The controller starts for five to ten minutes; therefore, wait until the controller starts. Then, according to the status of the indicator, judge whether the controller is successfully installed.

  • Page 37: Figure 8-3 Remove A Disk Module

    Symantec FileStore N8300 Part Replacement 8 Replacing the S2600 Storage System Components Do not insert a disk forcibly. When the disk does not fully align with the interface, too much force may cause damage to the interface. To remove the disk, pull out part of the disk from the slot. After the disk stops spinning, pull out the disk completely.

  • Page 38: Figure 8-4 Install A Disk Module

    Symantec FileStore N8300 8 Replacing the S2600 Storage System Components Part Replacement CAUTION Before inserting the disk, release the disk handle to the maximum angle; otherwise, the disk cannot be fully inserted into the empty slot. Step 7 As shown in (1) in Figure 8-4, insert the new disk module to the empty slot.

  • Page 39: Replacing A Power/Fan Module

    Symantec FileStore N8300 Part Replacement 8 Replacing the S2600 Storage System Components No: Click Alarm on the tool bar. In the Alarm navigation tree, click Current Alarm. You can rectify alarms according to Solution on the right of the interface. If problems persist, seek for technical support.

  • Page 40: Figure 8-5 Remove A Power-Fan Module

    Symantec FileStore N8300 8 Replacing the S2600 Storage System Components Part Replacement DANGER After the power-fan module is removed, the fan blades may still rotate at a high speed. Be cautious of the fan blades that can do harm to human body.

  • Page 41: Replacing A Battery Module

    Symantec FileStore N8300 Part Replacement 8 Replacing the S2600 Storage System Components Figure 8-6 Install a power-fan module Step 10 Connect the power cable and power on the power-fan module, open the power switch. Step 11 According to the status of the fan running/alarm indicator, judge whether the fan module is successfully installed.
  • Page 42 Symantec FileStore N8300 8 Replacing the S2600 Storage System Components Part Replacement Impact on the System During the process of replacing a battery module, the performance and reliability of the system may be degraded; therefore, it is suggested to replace the controller during the time period that services are not busy.

  • Page 43: Figure 8-7 Remove A Battery Module

    Symantec FileStore N8300 Part Replacement 8 Replacing the S2600 Storage System Components Figure 8-7 Remove a battery module Step 4 Put the removed disk module into an ESD-preventive bag. Step 5 Take the disk module to be installed from the ESD-preventive bag.

  • Page 44: Replacing An Expander Module

    Symantec FileStore N8300 8 Replacing the S2600 Storage System Components Part Replacement Step 8 According to the status of the battery running indicator and the battery alarm indicator on the controller, judge whether the battery module is successfully installed. If the battery running indicator on the controller is on or blinks and the battery alarm indicator is off, it indicates that the battery module is successfully installed.

  • Page 45: Figure 8-9 Remove An Expander Module

    Symantec FileStore N8300 Part Replacement 8 Replacing the S2600 Storage System Components ESD-preventive bag Precaution When replacing an expander module, pay attention to the following: Do not remove or insert an expander module forcibly; otherwise, too much force may cause damage to the physical appearance or plug-ins.

  • Page 46: Figure 8-10 Install An Expander Module

    Symantec FileStore N8300 8 Replacing the S2600 Storage System Components Part Replacement Figure 8-10 Install an expander module Step 9 According to the marked cable position before replacing the expander module, connect the cable. Step 10 According to the status of the power indicator and the alarm indicator on the expander module, judge whether the expander module is successfully installed.

  • Page 47: Replacing The S5000 Series Storage System Components

    Symantec FileStore N8300 Part Replacement 9 Replacing the S5000 Series Storage System Components Replacing the S5000 Series Storage System Components About This Chapter Prerequisite CAUTION Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
  • Page 48 Symantec FileStore N8300 9 Replacing the S5000 Series Storage System Components Part Replacement WARNING Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. Release one of the heat-sink release levers. Wait 30 seconds for the heat sink to loosen from the processor.
  • Page 49 Symantec FileStore N8300 Part Replacement 9 Replacing the S5000 Series Storage System Components WARNING Step 2 Installating a processor. If you are adding a second processor for the first time, remove the heat- sink blank and the processor blank from the vacant processor socket. Removing the blanks is similar to removing a processor.
  • Page 50 Symantec FileStore N8300 9 Replacing the S5000 Series Storage System Components Part Replacement heat sink release lever (2) Close the heat-sink release levers. Replace the cooling shroud. Close the system. Reconnect your system and peripherals to their electrical outlets, and turn on the system.

  • Page 51: Replacing A Controller

    Symantec FileStore N8300 Part Replacement 9 Replacing the S5000 Series Storage System Components 9.1 Replacing a Controller This section describes how to replace a controller. Impact on the System During the process of replacing a controller, the performance and reliability of the system may be degraded;...

  • Page 52: Figure 9-1 Remove A Controller

    Symantec FileStore N8300 9 Replacing the S5000 Series Storage System Components Part Replacement Figure 9-1 Remove a controller Step 4 Put the removed controller into the ESD-preventive bag. Step 5 Take the controller to be installed from the ESD-preventive bag.

  • Page 53: Replacing A Disk Module

    Symantec FileStore N8300 Part Replacement 9 Replacing the S5000 Series Storage System Components Yes: The installation is complete. On the menu bar, choose Alarm > Alarm Management… to go to the Alarm Management interface. On the Current Alarm tab, choose Recovery Time. The time for recovering the alarm is displayed.

  • Page 54: Figure 9-3 Remove A Disk Module

    Symantec FileStore N8300 9 Replacing the S5000 Series Storage System Components Part Replacement Procedure Step 1 Wear an ESD-preventive wrist strap, ESD-preventive gloves, or ESD-preventive clothes. Step 2 As shown in step (1) in Figure 9-3, press the buckle on the handle in the arrow direction.

  • Page 55: Replacing A Fan Module

    Symantec FileStore N8300 Part Replacement 9 Replacing the S5000 Series Storage System Components Figure 9-4 Install a disk module Step 10 According to the status of the disk running indicator and the alarm indicator, judge whether the disk module is successfully installed.
  • Page 56 Symantec FileStore N8300 9 Replacing the S5000 Series Storage System Components Part Replacement Impact on the System During the process of replacing a fan module, the performance and reliability of the system may be degraded. NOTE During the process of replacing a fan module, the performance and reliability of the system may be degraded;...

  • Page 57: Figure 9-5 Remove A Fan Module

    Symantec FileStore N8300 Part Replacement 9 Replacing the S5000 Series Storage System Components Figure 9-5 Remove a fan module Step 3 Put the removed fan module into the ESD-preventive bag. Step 4 Take the fan module to be installed from the ESD-preventive bag.

  • Page 58: Replacing A Power Module

    Symantec FileStore N8300 9 Replacing the S5000 Series Storage System Components Part Replacement Yes: The installation is complete. On the menu bar, choose Alarm > Alarm Management… to go to the Alarm Management interface. On the Current Alarm tab, choose Recovery Time. The time for recovering the alarm is displayed.

  • Page 59: Figure 9-7 Remove A Power Module

    Symantec FileStore N8300 Part Replacement 9 Replacing the S5000 Series Storage System Components DANGER To avoid electrical shock, do not touch the connectors of electrical wires and communication cables. NOTE The procedure for removing a DC power module is the same as that for removing a AC power module.

  • Page 60: Replacing An Expander Module

    Symantec FileStore N8300 9 Replacing the S5000 Series Storage System Components Part Replacement Figure 9-8 Install a power module Step 7 Insert the power cable. Step 8 According to the status of the power running/alarm indicator, judge whether the power module is successfully installed.

  • Page 61: Figure 9-9 Remove The Faulty Expander Module

    Symantec FileStore N8300 Part Replacement 9 Replacing the S5000 Series Storage System Components The spare parts to be used are ready. There are complete replacing solution and rollback solution. The configuration data is backed up. The mini SAS cable that connects to the expander module to be replaced is marked clearly.

  • Page 62: Figure 9-10 Install A New Expander Module

    Symantec FileStore N8300 9 Replacing the S5000 Series Storage System Components Part Replacement Step 4 Put the removed expander module into the ESD-preventive bag. Step 5 Take the expander module to be installed from the ESD-preventive bag. Step 6 As shown in...

  • Page 63: Replacing A Bbu Module

    Symantec FileStore N8300 Part Replacement 9 Replacing the S5000 Series Storage System Components 9.6 Replacing a BBU Module This section describes how to replace a BBU module. Impact on the System Before replacing a BBU module, remove the controller module; therefore, the performance and reliability of the system may be degraded or the storage system stops services.

  • Page 64: Figure 9-11 Remove A Bbu Module

    Symantec FileStore N8300 9 Replacing the S5000 Series Storage System Components Part Replacement Figure 9-11 Remove a BBU module Step 3 Remove the black signal cable, as shown in step (2) in Figure 9-11. Step 4 Remove the power cable, as shown in step (3) in Figure 9-11.

  • Page 65: Figure 9-12 Install A Bbu Module

    Symantec FileStore N8300 Part Replacement 9 Replacing the S5000 Series Storage System Components Figure 9-12 Install a BBU module Step 9 Insert the power cable, as shown in step (3) in Figure 9-12. Step 10 Insert the signal cable, as shown in step (4) in Figure 9-12.

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