Page 1 Hub User Manual Updated December 20, 2019 Hub is a central device of the Ajax security system, coordinating the connected devices, and interacting with the user and security company.
Page 2 The user can customize notifications in the hub settings. Choose what is more convenient for you: push notifications, SMS, or calls. If the Ajax system is connected to the central monitoring station, the alarm signal will be sent directly to it, bypassing Ajax Cloud.
Page 3 Up to 100 Ajax devices can be connected to the hub. The protected radio protocol ensures reliable Jeweller communication between the devices at a distance of up to 2 km in the line of sight. List of Ajax devices Use scenarios to automate the security system and decrease the number of routine actions. Adjust the security...
Page 4 Sockets and Indication 1. LED logo indicating the hub status 2. SmartBracket attachment panel (perforated part is required for actuating the tamper in case of any attempt to dismantle the hub) 3. Socket for the power supply cable 4. Socket for the Ethernet cable...
Page 5 5. Slot for the micro SIM 6. QR code 7. Tamper button 8. On/Off button...
Page 6 When loading is complete, the color of the logo depends on the connection with Ajax Cloud. If the hub is not connected to the power supply, the logo lights up for 3 minutes, then flashes every 20 seconds.
Page 7 Highlight colour notifies of the communication with the Ajax Cloud Indication Event Lights white Both communication channels are connected (Ethernet and GSM) Lights bright green One communication channel is connected Lights red The hub is not connected to the Internet or there is no communication with the server...
Page 8: Connecting To The Network
Connecting to the Network 1. Open the hub lid by shifting it down with force. Be careful and do not damage the tamper protecting the hub from dismantling! 2. Connect the power supply and Ethernet cables to the sockets.
Page 9 1 — Power Socket 2 — Ethernet socket 3 — SIM-card slot 3. Press and hold the power button for 2 seconds until the logo lights up. The hub needs approximately 2 minutes to identify the available communication channels.
Page 10 The bright green or white logo color indicates that the hub is connected to Ajax Cloud. If the Ethernet connection does not occur automatically, disable proxy, filtration by MAC addresses and activate the DHCP in the router settings: the hub will receive an IP address. During the next setup in the web or , you mobile app will be able to set a static IP address.
Page 11 In some regions, Hub is sold with a SIM card along If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the network parameters in the app. For the proper setting of the access point, username, and password, please contact the support service of the operator.
Page 12 2. Open the Add Hub menu and select the way of registering: manually or step-by-step guidance. 3. At the registration stage, type the name of the hub and scan the QR code located under the lid (or enter a registration key manually).
Page 13: Installation
4. Wait until the hub is registered and displayed on the application desktop. Installation...
Page 14 Prior to installing the hub, make sure that you have selected the optimal location: the SIM card demonstrates consistent reception, all the devices have been tested for radio communication, and the hub is hidden from direct view. The hub should be reliably attached to the surface (vertical or horizontal). We do not recommend using double-sided adhesive tape: it cannot guarantee secure attachment and simplifies the removal of the device.
Page 15 Fixing the hub on lid with screws prevents any accidental shifting of the hub and minimizes the risk of device theft. If the hub is securely attached, dismantling its body from the surface triggers the tamper alarm, and the system notifies you about this.
Page 17: Connecting Devices
The virtual rooms are used to group the connected devices. The user can create up to 50 rooms, with each device located only in one room. Without creating the room, you are not able to add devices in the Ajax app! Creating and Setting Up a Room The room is created in the app using the Add Room menu.
Page 19 During the first hub registration in the app, you will be prompted to add devices to guard the room. However, you can refuse and return to this step later. The user can add the device only when the security system is disarmed! 1.
Page 20 The hub and connected devices settings are in the Hub Settings menu...
Page 21 Adjustable parameters:...
Page 22 Users — define who has access to your security system, what rights are granted to them, how the hub notifies of • events. Ethernet — configure the Ethernet connection. • GSM — switch on/off cellular communication, configure the connection and check the balance.
Page 23 Server Ping Interval — regulates the interval of sending pings from the hub to the server. Time for generation of the message of the connection loss between the server and the hub is calculated as follows (with the default parameters): (3 pings + 1 corrective) ×...
Page 24: Settings Reset
• Settings Reset To return the hub to the factory default settings, switch it on, then hold the power button for 30 seconds (logo will start blinking red). At the same time, all the connected detectors, room settings and user settings will be deleted. User profiles will remain connected to the system.
Page 27 • Push notification is sent by Ajax Cloud to the Ajax Security system app, if an Internet connection is available. • SMS is sent to the phone number indicated by the user when registering the Ajax account.
Page 28 Users Settings. If the second alarm occurs, the hub will make a call again but not more than once in 2 minutes. The call is automatically dropped as soon as you answer it. We recommend you to save the phone number associated with the hub SIM card in your contacts list.
Page 30: Maintenance
Maintenance Check the operational capability of the Ajax security system on a regular basis. Clean the hub body from dust, spider webs and other contaminants as they appear. Use soft dry napkin suitable for equipment maintenance. Do not use any substances containing alcohol, acetone, gasoline and other active solvents for cleaning the hub.
Page 31: Safety Requirements
7. Quick Start Guide Safety Requirements While installing and using the hub, follow the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety. It is strictly prohibited to disassemble the device under voltage! Do not use the device with a damaged power cable.
Page 32 Groups up to 9 Users up to 50 Rooms up to 50 up to 5 (Scenarios by arming/disarming are not included in the Scenarios general limit of the scenarios) Connected 110 – 240 V AC, 50 / 60 Hz Power supply Li-Ion 2 A⋅h (up to 15 hours of autonomous operation in case of Accumulator unit inactive Ethernet connection)
Page 33: Warranty
50131-6, EN 50131-5-3 Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed accumulator. If the device does not work correctly, you should first contact the support service—in half of the cases, technical...
Page 34 MotionProtect / MotionProtect Plus User Manual Updated December 21, 2019 MotionProtect is a wireless motion detector designed for indoor use. It can operate for up to 7 years from an in-built battery, and monitors the area within 12-meter radius. MotionProtect ignores animals, while recognizes a human from the first step.
Page 35: Functional Elements
Android, macOS and Windows. The system notifies user of all events Ajax app through push notifications, SMS and calls (if activated). The Ajax security system is self-sustaining, but the user can connect it to the central monitoring station of a security company. Buy motion detector MotionProtect...
Page 36 1. LED indicator...
Page 37: Operating Principle
After actuation, the armed detector immediately transmits an alarm signal to the hub, activating the sirens and notifying the user and security company.
Page 38 2. Switch on the hub and check the internet connection (via Ethernet and/or GSM network). 3. Make sure that the hub is disarmed and does not update by checking its status in the app. Only users with administrator rights can add the device to the hub...
Page 39 How to connect the detector to the hub: 1. Select the Add Device option in the Ajax application.
Page 40 2. Name the device, scan/write manually the QR Code (located on the body and packaging), and select the location room. 3. Select Add — the countdown will begin.
Page 41 4. Switch on the device. For detection and pairing to occur, the detector should be located within the coverage of the wireless network of the hub (at a single protected object).
Page 42 Request for connection to the hub is transmitted for a short time at the moment of switching on the device. If the detector failed to connect to the hub, switch off the detector for 5 seconds and retry. The connected detector will appear in the devices list in the application. Update of the detector statuses in the list depends on the device inquiry time set in the hub settings(default value is 36 seconds).
Page 45 Temperature of the Detector. Measured on the processor and Temperature changes gradually Jeweller Signal Strength Signal strength between the hub and the detector Connection Connection status between the hub and the detector Battery Charge Battery level of the detector, displayed in increments of 25%...
Page 46 1. Devices 2. MotionProtect | MotionProtect Plus 3. Settings...
Page 49 Setting Value First field Detector name, can be edited Room Selecting the virtual room to which the device is assigned Delay when entering, sec Selecting delay time when entering Delay when leaving, sec Selecting delay time on exit Delays in night mode Delay turned on when using night mode If active, the detector will switch to armed mode when using Arm in night mode...
Page 50 If any motion is detected, the detector activates the LED for 1 second and transmits an alarm signal to the hub and then to the user and central monitoring station (if it is connected).
Page 51 The tests do not start immediately but within a period of 36 seconds when using the standard settings. The time of the start depends on the settings of the detector polling period (the paragraph on Jeweller settings in the hub settings).
Page 52: Device Installation
The controlled area and the efficiency of the security system depends on the location of the detector. Location of MotionProtect depends on the remoteness from the hub and presence of any obstacles between the devices hindering the radio signal transmission: walls, inserted floors, large-size objects located within the room.
Page 53 Check the signal level at the installation location If the signal level is at one bar, we cannot guarantee stable operation of the security system. Take all possible measures to improve the quality of the signal! As a minimum, move the device – even 20 cm shift can significantly improve the quality of reception.
Page 54 The direction of the detector lens should be perpendicular to the probable way of intrusion into the room Make sure that any furniture, domestic plants, vases, decorative or glass structures do not block the field of view of the detector. We recommend installing the detector at the height of 2,4 meters.
Page 56 Installation of the Detector Before installing the detector, make sure that you have selected the optimal location and it is in compliance with the guidelines contained in this manual...
Page 57 The Ajax MotionProtect detector (MotionProtect Plus) should be attached to a vertical surface or in the corner. 1. Attach the SmartBracket panel to the surface using bundled screws, using at least two fixing points (one of them – above the tamper). After selecting other attachment screws, make sure that they do not damage or deform the panel.
Page 58: Detector Maintenance
6. nearby any metal objects or mirrors causing attenuation and screening of the signal 7. within any premises with the temperature and humidity beyond the range of permissible limits 8. closer than 1 m from the hub. Detector Maintenance Check the operational capability of the Ajax MotionProtect detector on a regular basis.
Page 59: Tech Specs
(with the inquiry frequency by the hub of 3 minutes). If the detector battery is discharged, the security system will send respective notices and the LED will smoothly lights up and goes out, if the detector detects any motion or if the tamper is actuated.
Page 60 Why motion detectors react to animals and how to avoid Pet immunity it > Tamper protection 868.0 – 868.6 MHz or 868.7 – 869.2 MHz, Frequency band depending on the sales region Hub Plus Hub 2 ocBridge Operates with Compatibility Plus uartBridge...
Page 61 Power supply 1 battery CR123A, 3 V Up to 7 years Battery life (Motion Protect Plus up to 5 years) From -10°С to +40°С Operating temperature range Operating humidity Up to 75% 110 х 65 x 50 mm Overall dimensions (Motion Protect Plus –...
Page 62: Complete Set
5. Quick Start Guide Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed battery. If the device does not work correctly, you should first contact the support service—in half of the cases, technical...
Page 63 DoorProtect User Manual Updated January 2, 2020 DoorProtect is a wireless door and window opening detector designed for indoor use. It can operate up to 7 years from a pre-installed battery and capable to detect more than one million openings. DoorProtect has a socket for connecting an external detector.
Page 64: Functional Elements
Android, macOS and Windows. The app notifies user of all events Ajax apps through push notifications, SMS and calls (if activated). The Ajax security system is self-sustaining, but the user can connect it to the central monitoring station of a private security company. Buy opening detector DoorProtect...
Page 65 1. DoorProtect 2. Big magnet...
Page 66: Operating Principle
3. Small magnet 4. LED indicator 5. SmartBracket attachment panel (perforated part is required for actuating the tamper in case of any attempt to dismantle the detector. Don’t break it out!) 6. External detector connection socket 7. QR code 8. Device switch 9.
Page 67 3. Switch on the hub and check the internet connection (via Ethernet cable and/or GSM network). 4. Make sure that the hub is disarmed and does not update by checking its status in the app. Only users with administor rights can add the device to the hub.
Page 68 1. Select the Add Device option in the Ajax app. 2. Name the device, scan/write manually the QR Code (located on the body and packaging), and select the location room. 3. Select Add — the countdown will begin.
Page 69 For detection and pairing to occur, the detector should be located within the coverage area of the wireless network of the hub (at a single protected object). The request for connection to the hub is transmitted for a short period of time at the moment of switching on the device.
Page 70 If the detector has paired with the hub,it will appear in the list of devices in the Ajax app. The update of the detectors statuses in the list depends on the detector ping interval set in the hub settings. he default value is 36 seconds.
Page 73 The temperature of the detector. The temperature is measured on Temperature the processor and changes gradually Jeweller Signal Strength The signal strength between the hub and the detector Connection The connection status between the hub and the detector The battery level of the detector, displayed in increments of...
Page 74 Setting Up 1. Devices 2. DoorProtect 3. Settings...
Page 77 Setting Value First field The detector name, can be edited Room Selecting the virtual room to which the device is assigned Delay When Entering, sec Setting the delay time when entering Delay When Leaving, sec Setting the delay time on exit Delays in night mode Delay turned on when using night mode If active, the detector will switch to the armed mode when using...
Page 78: Functionality Testing
Replacement of the detector battery is During the alarm, it slowly lights up Battery needs replacing described in the Battery green and slowly goes out Replacement paragraph Functionality Testing The Ajax security system allows conducting tests for checking the functionality of connected devices.
Page 79: Installing The Detector
Installing the Detector Selecting the location Location of DoorProtect is determined by its remoteness from the hub and presence of any obstacles between the devices hindering the radio signal transmission: walls, inserted floors, large objects located within the room. Check the signal level at the installation location If the signal level is low (one bar), we cannot guarantee stable operation of the security system.
Page 80 If, after moving, the device still has a low or unstable signal strength, use the radio signal range extender. The detector is located either inside or outside of the door case (window frame): When installing the detector in the perpendicular planes (inside the case/frame), use the small magnet. The distance between the magnet and detector should not exceed 1 cm.
Page 81 Installing the detector Before installing the detector, make sure that you have selected the optimal location and it complies with the guidelines of this manual!
Page 82 2. Put the detector on the attachment panel. As soon as the detector is fixed in SmartBracket, it will blink with a LEDsignaling that the tamper is closed. If the light indicator do not blink after installing in SmartBracket, check the status of the tamper in the Ajax app and then the fixing tightness of the panel.
Page 83 Connecting a Third-Party Wired Detector A wired detector with the NC contact type can be connected to DoorProtect using the outside-mounted terminal clamp. We recommend to install a wired detector at a distance not exceeding 1 meter – increasing the wire length will increase the risk of its damage and reduce the quality of communication between the detectors.
Page 84 If the external detector is actuated, you will receive a notification. Detector Maintenance and Battery Replacement Check the operational capability of the DoorProtect detector on a regular basis. Clean the detector body from dust, spider web and other contaminations as they appear. Use soft dry napkin suitable for equipment maintenance.
Page 85: Tech Specs
The battery lifetime depends on battery quality, actuation frequency of the detector and ping interval of the detectors by the hub. If the door opens 10 times a day and the ping interval is 60 seconds, then DoorProtect will operate up to 7 years from the pre-installed battery.
Page 86: Complete Set
868.0 – 868.6 MHz or 868.7 – 869.2 MHz depending on the Frequency band region of sale Hub Plus Hub 2 ocBridge Operates with Compatibility Plus uartBridge Maximum RF output power Up to 20 mW Modulation GFSK Radio signal range...
Page 87: Warranty
8. Quick Start Guide Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed battery. If the device does not work correctly, you should first contact the support service — in half of the cases, technical...
Page 88 Updated December 10, 2019 KeyPad is a wireless touch-sensitive keypad controlling the Ajax security system. It arms and disarms a room from the guard mode, informs of the system status, is protected against code guessing and supports “silent alarm” if the...
Page 89: Functional Elements
Keypad operates only with the Ajax security system (it may not be used in any third-party security systems), by . Communication range – up to 1,700 meters, absent any connecting via the protected protocol to the Jeweller obstacles. Device works only with hub, and is not compatible with the uartBridge or ocBridge Plus.
Page 90 1. Armed mode indicator 2. Disarmed mode indicator...
Page 91 3. Night mode indicator 4. Malfunction indicator 5. The numeric block of touch buttons 6. Clear button 7. Function button 8. Arming button 9. Disarming button Night mode button Tamper button On/Off button QR code To remove the SmartBracket panel, slide it downward (perforated part is required for actuating the tamper in case of any attempt to tear off the detector from the surface).
Page 92 Keypad is furnished with light indicators signaling about the security system status, about any problems with the detectors or interruption of the communication with the hub. Big touch-sensitive buttons are highlighted, if the device is activated by touch – the code may be entered without external lighting. Service life from pre-installed batteries –...
Page 93 Long sound signal, the highlight of the digital block blinks 3 The incorrect master code is entered times during the signal sound The hub refuses to set the system in the armed mode (e.g., a Long sound signal, the current status indicator blinks 3 times window is opened) during the signal sound Long sound signal, the “Fault”...
Page 94 3. Switch on the hub and check the internet connection (via Ethernet cable and/or GSM network). 4. Ensure that the hub is disarmed and does not start updates by checking its status in the mobile application. Only users with administrative privileges can add the device to the hub How to connect the Keypad to the hub: 1.
Page 95 5 seconds. Repeat the connection attempt. The keypad will appear in the list of devices of the hub. After adding the keypad to the system, it will have the following default codes: 123456 and Duress Code: 123457...
Page 96 4. Outside the premises (outdoors). 5. In rooms with a temperature and humidity exceeding the appropriate levels. 6. Closer than 1 m from the hub. Check the signal level at the installation location During testing, the signal level can be seen in the application and on the keypad panel – blue LEDs (Armed (Disarmed mode) and (с) (Night mode), as well as red X (Fault), are used.
Page 97 1. Devices 2. KeyPad...
Page 99 Temperature of the device. Measured on the processor and Temperature changes gradually Signal Strength Signal strength between the hub and the keypad Battery Charge Battery level of the device The tamper mode of the device, which reacts to the detachment...
Page 102 Setting Value First field Device name, can be edited Room Selecting the virtual room to which the device is assigned Selecting type of passcodes for arming/disarming • Keypad passcode only Access option • User passcode only • Keypad and User passcode Selecting functionality of the function button •...
Page 103 User Manual Opens the keypad User Manual Unpair Device Disconnects the keypad from the hub and deletes its settings Either a shared or personal password can be set on the keypad for each user. In order to install a personal password: 1.
Page 104: Functionality Testing
The tests do not start straight away but within a period of 36 seconds when using the standard settings. The test time start depends on the settings of the detector scanning period (the paragraph on “Jeweller” settings in hub settings).
Page 105 When switching over to the sleep mode, the keypad will clear the entered commands! The keypad allows using codes with the length of 4-6 digits. The entered code will be sent to the hub after pressing (deactivate the guard mode) and (с) (Night mode). Erroneously...
Page 106: Keypad Installation
actuation of the siren, and the keypad and message in the application will notify of the successful removal of the system from the guard mode. Keypad Installation Before installing the detector, make sure that you have selected the optimal location and it is in compliance with the guidelines contained in this manual! Keypad should be attached to the vertical surface.
Page 107: Complete Set
The battery installed in the keypad ensures up to 2 years of autonomous operation (with the inquiry frequency by the hub of 3 minutes). If the Keypad battery is low, the security system will send the relevant notices, and the “Fault” indicator will smoothly lights up and goes out after each successful password entry.
Page 108: Technical Specifications
Capacitive Tamper protection Protection against passcode guessing 868.0 – 868.6 MHz or 868.7 – 869.2 MHz depending on the Frequency band region of sale Hub Plus Hub 2 Compatibility Operates only with Maximum RF output power Up to 20 mW...
Page 109: Warranty
EN 50131-1, EN 50131-3, EN 50131-5-3 Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed battery. If the device does not work correctly, you should first contact the support service—in half of the cases, technical...
Page 110 SpaceControl is a miniature key fob controlling the security system at a distance up to 1300 meters absent any obstacles. It allows to set the Ajax security system in the armed, night or disarmed mode, as well as switch on an...
Page 111: Functional Elements
The fob is set up through the iOS and Android-based or web application. mobile application for smartphones The Ajax system is self-sustaining, but the user can connect it to the monitoring station of a security company. Buy key fob SpaceControl Functional elements...
Page 112 1. System arming button...
Page 113: Using The Key Fob
6. The hole for attaching the key fob Buttons can be assigned when using a key fob with hub and Ajax uartBridge. At the moment, the feature of modification of commands (and deactivation) of the key fob buttons when using with the Ajax hub is not available.
Page 114 Arm the system — press the button (O) once • Arm the system in the night mode — press the button (c) once • Disarm the system — press the button (C) once • Switch on an alarm — press the button (!) once •...
Page 115 The central LED lights up red briefly when a key fob with firmware version 3.18 and later is used Two LEDs next to the button light up green twice. Then 4 key The key fob has been removed from the security system devices fob LEDs blink green 6 times The central LED lights up green for a few seconds Linking a key fob to the security system...
Page 116 Create an account, Ajax application add the hub to the application, and create at least one room. 2. Go to the Ajax application. 3. Switch on the hub and check the internet connection (via Ethernet cable and/or GSM network).
Page 117 4. Ensure that the hub is disarmed and does not start updates by checking its status in the mobile application. Only users with administrative privileges can add the device to the hub. How to connect key fob to hub: 1. Select the Add Device option in the Ajax application.
Page 118 To connect the key fob to a third party security central unit using the integration Ajax uartBridge Ajax ocBridge Plus module, follow the recommendations in the manual of the respective device. States 1. Devices 2. SpaceControl...
Page 120 Parameter Value Battery Charge Battery level of the key fob Panic Button Panic button status Firmware Firmware version of the key fob Device ID Device identifier Setting Up the key fob 1. Devices 2. SpaceControl 3. Settings...
Page 122 Configuration is available only after group mode activation Selection key fob user. Key fob is unassigned: • Key fob events are sent to Ajax apps under the key fob name. • Security mode management rights are determined by key fob settings.
Page 123 User Manual Opens the device User Manual Unpair Device Disconnects the device from the hub and deletes its settings Key fob Maintenance and Battery Replacement When cleaning the key fob body use any means suitable for equipment maintenance. Do not use for cleaning SpaceControl any substances containing alcohol, acetone, gasoline and other active solvents.
Page 124: Tech Specs
When the battery is discharged, the user will receive a notification in the Ajax app, and the key fob LED will slowly light up and go out red each time the button is pressed (key fobs with firmware version 3.16 and lower light up green).
Page 125: Complete Set
EN 50131-1, EN 50131-3, EN 50131-5-3 Complete Set 1. SpaceControl 2. Battery CR2032 (pre-installed) 3. Quick Start Guide Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed battery.
Page 126 MotionProtect Outdoor User Manual Updated January 8, 2020 MotionProtect Outdoor is a wireless outdoor motion detector for the Ajax security system. The detector communicates with the hub via protected radio protocol at a distance up to 1,700 meters in the line of sight.
Page 127: Functional Elements
Android, macOS, and Windows. The security system Ajax app notifies users of all events through push notifications, SMS, and calls (if activated). The Ajax security system can be connected to a central monitoring station of a security company. Buy outdoor motion detector MotionProtect Outdoor Functional Elements...
Page 128 1. Main light indicator...
Page 129 2. Upper light indicator and masking sensor 3. Upper motion sensor lens 4. Varnish masking sensor 5. Lower light indicator and masking sensor 6. Lower motion sensor lens 7. SmartBracket attachment panel (perforated part is required for actuating the tamper button in case of any attempt to dismantle the detector) 8.
Page 130 When the system is armed, the detector continuously receives signals from two PIR sensors. If both sensors detect identical motion, MotionProtect Outdoor instantly transmits an alarm signal to the hub and blinks with a green LED. MotionProtect Outdoor ignores animals, birds, insects, as well as swaying plants and trees.
Page 132 The detector recognizes motion and sends the first alarm immediately, but next alarms until disarming are transmitted no more than once in 5 seconds. If a motion is detected before the system is armed, the detector will be armed not immediately, but during the next polling by the hub. Learn more about the algorithm of the detector operation Anti-masking system Masking is an attempt to block in any way the view of the detector’s lens.
Page 133 If one or more types of masking are detected, the detector generates a masking alarm and lights up a green LED for 1 second. MotionProtect Outdoor detects masking regardless of the security state: armed or disarmed. Response time to masking Active mode (detector is armed) Passive mode (detector is disarmed) Masking type...
Page 134 2. Switch on the hub and check the internet connection (via Ethernet cable and/or GSM network). 3. Make sure that the hub is disarmed and does not update by checking its status in the Ajax app. Only users with administrator rights can add the device to the hub...
Page 135 How to connect the device to the hub: 1. Select the Add Device option in the Ajax application. 2. Name the device, scan/write manually the QR Code (located on the body and packaging), and select the location room. 3. Select Add — the countdown will begin.
Page 136 For the detection and interfacing to occur, the detector should be located within the coverage area of the wireless network of the hub (at a single protected object). Request for connection to the hub is transmitted for a short time at the time of switching on the device.
Page 137 If the connection to the hub failed, repeat the connection attempt after 30 seconds. The device connected to the hub will appear in the list of devices of the hub in the app. The update of the detector statuses in the list depends on the device ping interval set in the hub settings (the default value is 36 seconds).
Page 139 Parameter Value...
Page 140 Temperature of the Detector. Measured on the processor and Temperature changes gradually Jeweller Signal Strength Signal strength between the hub and the detector Connection Connection status between the hub and the detector Battery Charge Battery level of the detector, displayed in increments of 25%...
Page 141 1. Devices 2. MotionProtect Outdoor 3. Settings...
Page 143 Setting Value First field Detector name, can be edited...
Page 144 Room Selecting the virtual room to which the device is assigned Delay when entering, sec Selecting delay time when entering Delay when leaving, sec Delay period after the security system is armed When enabled, the detector will experience a delay in the night Delays in night mode mode When turned on, the detector will switch to armed mode when...
Page 145 User Guide Opens the detector User Guide Unpair Device Disconnects the detector from the hub and deletes its settings Indication MotionProtect Outdoor light indicator may light up red or green depending on the device status. Indication When Pressing the “On” button...
Page 146: Functionality Testing
Replacement of the detector battery is During the alarm, it slowly lights up Battery needs replacing described in the Battery green and slowly goes out Replacement paragraph Functionality Testing The Ajax security system allows conducting tests for checking the functionality of connected devices.
Page 147 Install MotionProtect Outdoor at the height of 0.8 – 1.3 m, ensuring the upper lens axis to be parallel to the ground, and the supposed intrusion path is perpendicular to the lens axis. MotionProtect Outdoor sends an alarm to the hub only if both PIR sensors detect identical motion. The difference in time of motion detection should not exceed 1.5 seconds.
Page 148 Near metal objects and mirrors (they can shield the radio signal and lead to its attenuation). • Closer than 1 meter from the hub. Note that MotionProtect Outdoor does not detect movement behind the glass. Therefore, do not install the detector in locations where glass objects can obstruct the detector’s view.
Page 149 Install detector at a height 0.8 to 1.3 meters so that its upper lens looks parallel to the ground. If the site is uneven, the installation height is considered from the highest point of the territory controlled by the detector.
Page 151 Detector installation procedure 1. Fix the SmartBracket attachment panel on the surface temporarily using bundled screws or double-sided adhesive tape. Consider the installation height: 0.8 – 1.3 meters.
Page 152 2. Select the motion detection distance (3 to 15 m) using the adjustment scroll bar.
Page 153 The lower PIR sensor beam direction with the specified minimum (1) and maximum (2) detection range 3. Put MotionProtect Outdoor on the SmartBracket attachment panel. Leave the detection area (horizontal detection angle — 90°) and make sure that there are no moving objects within the detection area to calibrate anti-masking...
Page 154 sensors properly. Attention! The anti-masking sensors will begin to calibrate automatically when the detector has been put on the SmartBracket attachment panel. Calibration lasts up to 30 seconds and is followed by the flashing upper and lower LED indicators.
Page 155: Connecting External Power Supply
. If the detector does not react to motion, select the appropriate sensitivity level, detection Ajax app range, and check the detector slope angle. 5. If all tests have been appropriately passed, fix the SmartBracket to the surface with screws permanently, put MotionProtect Outdoor on the attachment panel, and wait until the end of calibration.
Page 156 MotionProtect Outdoor can use external power supply 5-28 V DC, 200 mA. If the external power supply is connected, there is no need to remove the pre-installed batteries. Batteries provide the detector with the backup power source. To connect the external power supply: 1.
Page 157 2. Break off special caps on the SmartBracket attachment panel: 1. A cap for putting out the power supply wire behind the SmartBracket attachment panel 2. A cap for putting out the power supply wire below the SmartBracket attachment panel 3.
Page 158 4. Connect the cable to the terminal strips observing polarity. Fix the wire with the clamp. 3. Terminal strips on the detector board 4. The clamp on the back of the detector body...
Page 159: Maintenance
The pre-installed battery ensures up to 5 years of autonomous operation (with the 3 minutes ping interval by the hub). If the detector battery is low, the system notifies the user, and the LED indicator smoothly lights up and goes off if a glass break is detected or the tamper is triggered.
Page 160: Tech Specs
> Protection against false triggering Yes, algorithmic analysis 868.0 – 868.6 MHz or 868.7 – 869.2 MHz, Frequency band depending on the sales region Hub Plus Hub 2 Compatibility Operates only with Maximum radio signal power Up to 20 mW...
Page 161: Complete Set
2 х CR123A, 3 V Power supply Battery life Up to 5 years 5 – 28 V DC, 200 mA External power Usage Indoors and outdoors Body protection level IP55 Anti-tamper switch From -25°С to +60°С Operating temperature range Operating humidity Up to 95% Overall dimensions 183 x 70 x 65 mm...
Page 162: Warranty
5. Quick Start Guide Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed battery. If the device does not work correctly, you should first contact the support service—in half of the cases, technical...
Page 163 Socket User Manual Updated December 12, 2019 Socket — wireless smart plug with energy monitor, performed as a European type socket-to-plug adapter (Schuko type F) designed for controlling the power supply of electrical devices and rated at a load of up to 2.5 kW. It is...
Page 164: Functional Elements
A scenario can be created remotely in the Ajax app. Button How to create and configure a scenario in the Ajax security system The Ajax security system is self-sustaining, but the user can connect it to the central monitoring station of a private security company. Buy smart plug Socket...
Page 165 1. Two-pin socket 2. LED border 3. QR Code 4. Two-pin plug...
Page 166: Connecting To The Hub
You may view the consumed power of the electrical appliances connected via Socket through the application. There is a consumed electricity meter. Under insignificant loads (below 25 W), inaccurate current and power consumption readings may be displayed due to hardware limitations. Connecting to the hub Before starting connection:...
Page 167 3. Switch on the hub and check the internet connection (via Ethernet cable and/or GSM network). 4. Ensure that the hub is disarmed and does not start updates by checking its status in the mobile application. 5. Connect Socket to the power supply and wait for 30 seconds.
Page 168 4. The device should automatically be added to the hub. If the Socket was previously assigned to the hub, connect a device with a load of at least 22 W for 5 s in the application during countdown (e.g. an electric kettle or iron) and then disconnect the load.
Page 169 For the detection and interfacing to occur, the device should be located within the coverage area of the wireless network of the hub (at a single protected object). Request for connection to the hub is transmitted for a short time at the time of switching on the device.
Page 170 Parameter Value...
Page 171 Jeweller Signal Strength Signal strength between the hub and the Socket Connection Connection status between the hub and the Socket Routed Through ReX Displays the status of using the ReX range extender Active State of the Socket (turned on/off) Voltage...
Page 172 Settings 1. Devices 2. Socket 3. Settings...
Page 173 Setting Value First field Device name, can be edited...
Page 174 Opens the menu for creating and configuring scenarios Scenarios Jeweller Signal Strength Test Jeweller Signal Strength Test Switches the device to the signal strength test mode User Guide Opens the Socket User Guide Unpair Device Disconnects the device from the hub and deletes its settings Indication...
Page 175 The Socket informs the user of the power level consumed by connected appliances using the LED border. If the load is more than 3 kW (purple), the current protection activates. Load level Indication Don’t have any indication No power on the Socket Socket turned off Blue...
Page 176: Functionality Testing
The tests do not start straight away but within a period of 36 seconds when using the standard settings. The test time start depends on the settings of the detector scanning period (the paragraph on “Jeweller” settings in hub settings).
Page 177: Installation Of The Device
Installation of the Device When choosing an installation place for the Socket, please consider the device remoteness from the hub and presence of objects that may obstruct the RF signal. Do not install the device near sources of magnetic fields (magnets, magnetized objects, wireless chargers, etc.) and inside rooms with temperature...
Page 178 Up to 2.5 kW Average energy consumption of the device on standby Less than 1 W⋅h 868.0 – 868.6 MHz Frequency band Compatibility Hub Plus Hub 2 Operates only with Maximum radio signal power 8,97 mW (limit 25 mW) Radio signal modulation...
Page 179: Complete Set
In case of using inductive or capacitance load, the maximum switched current is reduced to 8 A at 230 V AC! Complete Set 1. Socket 2. Quick Start Guide Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase.
Page 180 Relay is a wireless relay with a potential-free dry contact intended for switching appliances and devices on and off, powered by a 7–24 V DC source. The relay also has a pulse equipment control function. It is connected to the Ajax security system by the secure protocol, the distance range is up to 1,000 meters if there are no obstacles.
Page 181: Functional Elements
A scenario can be created remotely in the Ajax app. Button How to create and configure a scenario in the Ajax security system The Ajax security system is self-sustaining, but the user can connect it to the central monitoring station of a private security company. Buy low-tension relay Relay...
Page 182 1. Antenna 2. Power supply terminal block 3. Contacts terminal block 4. Function button 5. Light indicator...
Page 183 PS IN terminals — “+” and “-” contact terminals, 7-24 V DC power supply. • Relay terminals — output potential-free terminals of Relay contact terminals. • Relay Operating Principle IMPORTANT: Do not connect the Relay power supply terminals to 110–230 V electric mains! Do not connect the Relay to a power supply with a voltage exceeding 36 V.
Page 184 The device relay closes and opens the contact terminals on command via the Ajax Security System application. The feasibility of automatic turning on/off of the Relay in response to the arming or disarming of the system has also been implemented.
Page 185: Connecting To The Hub
3. Switch on the hub and check the internet connection (via Ethernet cable and/or GSM network). 4. Ensure that the hub is disarmed and does not start updates by checking its status in the mobile application. 5. Connect Relay to the power supply and wait for 30 seconds.
Page 186 If the connection to the hub fails, wait for 30 seconds and retry the connection procedure. The Relay connected to the hub will appear in the list of devices of the hub in the application. Update of the detector statuses in the list depends on the device inquiry time set in the hub settings, with the default value – 36 seconds.
Page 187 Once the relay is switched on for the first time, it will be disengaged! Once the Relay is removed from the Ajax system, the switch will disengage the relay! State 1. Devices 2. Relay...
Page 188 Parameter Value Jeweller Signal Strength Signal strength between the hub and the relay...
Page 189 Connection Connection status between the hub and the relay Routed Through ReX Displays the status of using the ReX range extender Active State of the relay contacts (closed / open) Voltage The current input voltage level of Relay Firmware Device firmware version...
Page 190 Settings Value First field Device name, can be edited...
Page 191 Switches the relay to the signal strength test mode User Manual Opens the Relay Manual Unpair Device Disconnects the relay from the hub and deletes its settings Voltage protection — the contact will be opened when the voltage falls outside the limits of 6.5–36.5 V.
Page 192: Functionality Testing
The Relay light indicator may light up green depending on the device status. The green LED of Relay will blink intermittently if it is not assigned to the hub. When the functional button is pressed, the green LED lights up.
Page 193 The relay should be only installed by a qualified electrician! Regardless of the type of the electrical circuit in which the device is installed. Communication range with the hub absent any obstacles between the devices – up to 1,000 meters. Take account of this when choosing the location for Relay.
Page 194: Maintenance
3. In rooms with a temperature and humidity outside the allowable limits. 4. Closer than 1 m from the hub. Maintenance The device does not require maintenance. Tech Specs Actuating element Electromagnetic relay The service life of the relay 200,000 switchings 7 –...
Page 195 Effective radiated power Modulation of the radio signal GFSK Maximum distance between Up to 1000 m (any obstacles absent) the device and the hub Communication ping with 12 – 300 sec (36 sec default) the receiver Shell protection rating IP20 From 0°С...
Page 196: Complete Set
3. Quick Start Guide Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase. If the device does not work correctly, you should first contact the support service—in half of the cases, technical...
Page 197 WallSwitch User manual Updated December 16, 2019 WallSwitch is a device that combines a wireless power on/off relay for electrical appliances and a power consumption meter. The miniature body of the device is adapted for installation in a European type socket.
Page 198: Functional Elements
A scenario can be created remotely in the Ajax app. Button How to create and configure a scenario in the Ajax security system The Ajax security system is self-sustaining, but the user can connect it to the central monitoring station of a private security company. Buy power relay WallSwitch...
Page 199 1. Antenna 2. Terminal blocks 3. Functional button 4. Light indicator...
Page 200 IN terminals: L terminal — power supply phase terminal. • N terminal — power supply neutral terminal. • OUT terminals: N terminal — connected device neutral output contact terminal. • L terminal — connected device phase output contact terminal. •...
Page 201: Connecting To The Hub
There is a consumed electricity meter in place. Connecting to the hub Before starting connection: 1. Following the hub instruction recommendations, install the on your smartphone. Create an account, Ajax application add the hub to the application, and create at least one room.
Page 202 3. Switch on the hub and check the internet connection (via Ethernet cable and/or GSM network). 4. Ensure that the hub is disarmed and does not start updates by checking its status in the mobile application. 5. Connect WallSwitch to the power supply and wait for 30 seconds.
Page 203 4. Press the WallSwitch functional button (or apply the load to the device no less than 20 W, e.g. by switching on an iron or electric kettle). For the detection and interfacing to occur, the device should be located within the coverage area of the wireless network of the hub (at a single protected object).
Page 204 – 36 seconds. When switching on for the first time, the relay is in open status! After deleting WallSwitch from the system, the Ajax switch opens the relay! States 1.
Page 205 Parameter Value Jeweller Signal Strength Signal strength between the hub and the relay...
Page 206 Connection Connection status between the hub and the relay Routed Through ReX Displays the status of using the ReX range extender Active State of the relay (turned on/off) Voltage The current input voltage level of WallSwitch Current Current at the relay input...
Page 207 3. Settings Setting Value...
Page 208 The WallSwitch light indicator may light up green depending on the device status. The green LED of WallSwitch will blink intermittently if it is not assigned to the hub. When the functional button is pressed, the green LED lights up.
Page 209 70 mm. The relay can also be installed within extension cords and other circuits powered by 230 V. Communication range with the hub absent any obstacles between the devices – up to 1,000 meters. Take account of this when choosing the location for WallSwitch.
Page 210: Installation Process
Installation process: 1. De-energize the cable to which WallSwitch will be connected. 2. Connect the cable of the power system of the room to the WallSwitch terminals according to the following scheme: 3. Connect a socket to the WallSwitch using bundled connecting wires or an electrical appliance using a cable with the sufficient cross-section.
Page 211 In installing the WallSwitch in the socket box, lead out the antenna to the outside and place it under the plastic frame of the socket. The more distanced the antenna is from metal structures, the lower is the risk of screening (and impairment) of the radio signal.
Page 212: Tech Specs
Do not install the relay: 1. Outside 2. In metal wiring boxes and electrical panels 3. In places with temperature and humidity exceeding the permissible limits 4. Closer than 1 m from the hub Maintenance The device does not require maintenance. Tech specs...
Page 213 The power consumption of the device in the standby mode Less than 1 W⋅h 868.0 – 868.6 MHz or 868.7 – 869.2 MHz depending on the Frequency band region of sale Hub Plus Hub 2 Compatibility Operates only with Maximum RF output power...
Page 214: Complete Set
3. User Manual Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase. If the device does not work correctly, you should first contact the support service—in half of the cases, technical...
Page 215 HomeSiren User Manual Updated December 10, 2019 HomeSiren is a wireless home siren with the capacity up to 105 dB. It can be quickly installed and set up, is furnished with a LED (plus allows connecting an external LED), and can operate up to 5 years from a battery.
Page 216: Functional Elements
SMS messages and calls (if activated). Operates only with Ajax hubs. Connection to ocBridge and uartBridge integration modules is not provided. The Ajax security system is self-sustaining, but the user can connect it to the central monitoring station of a private security company.
Page 217 1. Light indicator 2. Siren buzzer covered with a fabric 3. SmartBracket attachment panel (perforated part is required for actuating the tamper in case of any attempt to tear off the siren from the surface) 4. QR code...
Page 218 Connecting the Siren to the hub The HomeSiren siren operates only with the Ajax security system. Up to 10 sirens may be connected to the Ajax hub...
Page 219 3. Switch on the hub and check the internet connection (via Ethernet cable and/or GSM network). 4. Ensure that the hub is disarmed and does not start updates by checking its status in the mobile application. Only users with administrative privileges can add the device to the hub How to connect the siren to the hub: 1.
Page 220 2. Name the device, scan/write manually the QR Code (located on the body and packaging), and select the location room. 3. Select Add — the countdown will begin. 4. Switch on the device (by pressing on/off button for 3 seconds).
Page 221 To retry the connection, you do not need to turn off the device. The siren connected to the hub will appear in the list of devices of the hub in the application. Update of the siren statuses in the list depends on the device inquiry time set in the hub settings, with the default value – 36 seconds.
Page 222 States 1. Devices 2. HomeSiren...
Page 225 Value Temperature of the device. Measured on the processor and Temperature changes gradually Signal Strength Signal strength between the hub and the siren Connection Connection status between the hub and the siren Battery Charge Battery level of the device The tamper mode of the device, which reacts to the detachment...
Page 226: Setting Up The Detector
Setting Up the Detector 1. Devices 2. HomeSiren 3. Settings...
Page 229 Switches the device to the signal strength test mode Switches the siren to the signal fade test mode (available in Attenuation Test devices with firmware version 3.50 and later) User Manual Opens the siren User Manual Unpair Device Disconnects the siren from the hub and deletes its settings...
Page 230: Performance Testing
LED smoothly lights up and goes out when the system is armed Battery low or disarmed (if the indication is activated), the tamper is actuated or alarm is given Performance testing The Ajax security system allows conducting tests for checking the functionality of connected devices.
Page 231: Installing The Siren
The tests do not start straight away but within a period of 36 seconds when using the standard settings. The test time start depends on the settings of the devices scanning period (the paragraph on “Jeweller” settings in hub settings).
Page 232: Siren Installation
If, after moving, the device still has a low or unstable signal strength, use a radio signal range extender ReX. Recommended installation height – 2.5 meters and more. This will complicate the access to the device for intruders in case of intrusion. Siren Installation Before installing the siren, make sure that you have selected the optimal location and it is in compliance with the conditions contained in this manual!
Page 233 LED. If the light indicator of the siren is not actuated after installation in SmartBracket, check the tamper mode in the Ajax Security System application and then the fixing tightness of the device on the panel.
Page 234: External Led Connection
3. nearby any metal objects or mirrors causing attenuation and screening of the signal 4. within any premises with the temperature and humidity beyond the range of permissible limits 5. closer than 1 m from the hub. External LED connection The outside-mounted LED connected to the HomeSiren is paralleled with the built-in LED of the device and completely repeats its indication.
Page 235: Tech Specs
The batteries installed in the siren ensure up to 5 years of autonomous operation (with the inquiry frequency by the hub of 1 minute) or at least 6 hours of the buzzer sound. If the battery is discharged, the security system will send respective notices and the LED will smoothly light up and goes out when the armed mode is activated.
Page 236 868.0 – 868.6 MHz or 868.7 – 869.2 MHz depending on the Frequency band region of sale Hub Plus Hub 2 Operates only with Compatibility Maximum RF output power Up to 25 mW Radio signal modulation GFSK Radio signal range...
Page 237: Complete Set
Operating humidity Up to 75% 75 х 76 x 27 mm Overall dimensions Weight 97 g Security Grade 2, Environmental Class II in conformity with the requirements of EN 50131-1, EN 50131-4, EN 50131-5-3 Certification Complete Set 1. HomeSiren 2. SmartBracket mounting panel 3.
Page 238: Warranty
Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed battery. If the device does not work correctly, you should first contact the support service — in half of the cases, technical...
Page 239 Updated December 11, 2019 Transmitter is a module for connecting third-party detectors to Ajax security system. It transmits alarms and warns about the activation of the external detector tamper and it is equipped with own accelerometer, which protects it from...
Page 240 Transmitter is set up via a for iOS and Android based smartphones. mobile application The Ajax security system is self-sustaining, but the user can connect it to the central monitoring station of a security company. Buy integration module Transmitter Functional Elements...
Page 242: Operation Procedure
5. Terminals for detector power supply, alarm and tamper signals. Operation procedure The Transmitter serves for connecting the external alarm sources to Ajax system: indoor and outdoor detectors tracking motion, opening, vibrations, breaks, fire, gas, leakage, etc. Compatible with detectors with NC/NO contacts.
Page 243 3. Switch on the hub and check the internet connection (via Ethernet cable and/or GSM network). 4. Ensure that the hub is disarmed and does not start updates by checking its status in the mobile application. Only users with administrative privileges can add the device to the hub How to connect the Transmitter to the hub: 1.
Page 245 The Transmitter connected to the hub will appear in the list of devices of the hub in the application. Update of device statuses in the list depends on the device inquiry time set in the hub settings, with the default value – 36 seconds.
Page 248 Temperature of the device. Measured on the processor and Temperature changes gradually Signal Strength Signal strength between the hub and the device Battery Charge Battery level of the device, displayed in increments of 25% The tamper terminal state Delay when entering, sec...
Page 249 2. Transmitter 3. Settings...
Page 252 Setting Value First field Device name, can be edited Room Selecting the virtual room to which the device is assigned Selection of the external detector normal status: • Normally closed (NC) Contact status of the external detector • Normally opened (NO) Selection of the external detector type: •...
Page 253 User Guide Opens the device User Guide Unpair Device Disconnects the device from the hub and deletes its settings Set the following parameters in the Transmitter settings: • The state of the external detector contact, which can be normally closed or normally open.
Page 254 • the ALARM terminal are processed both in the pulse and bistable modes. Always active — this mode should be used if there are any problems in the “Turned off when the hub is disarmed”. • When the security system is armed, signals from the ALARM terminal are processed no more than once in three minutes in the pulse mode.
Page 255 The tests do not start straight away but within a period of 36 seconds when using the standard settings. The test time start depends on the settings of the detector scanning period (the paragraph on “Jeweller” settings in hub settings).
Page 256 Location of the Transmitter determines its remoteness from the hub and presence of any obstacles between the devices hindering the radio signal transmission: walls, inserted floors, large-size objects located within the room. Check the signal strength level at the installation location If the signal level is one division, we cannot guarantee stable operation of the security system.
Page 257 + – — power supply output (3.3 V) ALARM — alarm terminals TAMP — tamper terminals IMPORTANT! Do not connect external power to the Transmitter’s power outputs. This may damage the device 2. 2. Secure the Transmitter in the case. Plastic bars are included in the installation kit. It is recommendable to install the Transmitter on them.
Page 258: Maintenance And Battery Replacement
Capability to power the connected detector Yes, 3.3V Protection from dismounting Accelerometer 868.0–868.6 MHz or 868.7 – 869.2 MHz, depends on sales Frequency band region Hub Plus Hub 2 Compatibility Operates only with Maximum RF output power Up to 20 mW Modulation...
Page 259 Communication range Up to 1,600 m (any obstacles absent) Ping interval for the connection with the receiver 12–300 sec From -25°С to +50°С Operating temperature Operating humidity Up to 75% Dimensions 100 x 39 x 22 mm Weight 74 g Complete Set 1.
Page 260 Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed battery. If the device does not work correctly, you should first contact the support service—in half of the cases, technical...

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