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Hub Plus is a central device of the Ajax security system, coordinating the
connected devices, and interacting with the user and security company. Device
is developed only for indoor use.
Hub Plus requires Internet access to communicate with the cloud server Ajax
Cloud—for con guring and controlling from any point of the world, transferring
event noti cations, and updating the software. The personal data and system
operation logs are stored under multilevel protection, and information exchange
with Hub Plus is carried out via an encrypted channel on a 24-hour basis.
Communicating with Ajax Cloud, the system can use the Ethernet connection,
Wi-Fi, and GSM network.
Please use all these communication channels to ensure more reliable communication
between the hub and Ajax Cloud.
Hub Plus User Manual
Updated March 25, 2021
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Summary of Contents for AJAX Hub Plus
- Page 1 The personal data and system operation logs are stored under multilevel protection, and information exchange with Hub Plus is carried out via an encrypted channel on a 24-hour basis. Communicating with Ajax Cloud, the system can use the Ethernet connection, Wi-Fi, and GSM network.
- Page 2 The user can customize noti cations in the hub settings. Choose what is more convenient for you: push noti cations, SMS, or calls. If the Ajax system is connected to the central monitoring station, the alarm signal will be sent directly to it, bypassing Ajax Cloud.
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Page 3: Led Indication
7. QR code 8. Tamper button 9. “On” button LED indication The Ajax logo on the hub front lights up red, white, or green depending on the status of the power supply and Internet connection. Event LED indicator At least two communication channels — Wi-Fi, Lights up white Ethernet, or SIM card —... -
Page 4: Connecting To The Network
The hub is not connected to the Internet or there Lights up red is no connection with the Ajax Cloud server Lights up for 3 minutes, then blinks every 10 seconds. The color of the indicator depends on No power... - Page 5 3. Press and hold the power button for 2 seconds until the logo lights up. The hub needs approximately 2 minutes to identify the available communication channels. The bright green or white logo color indicates that the hub is connected to Ajax Cloud.
- Page 6 In some regions, Hub Plus is sold with a SIM card along. If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the network parameters in the app. For the proper setting of the access point, username, and password, please contact the support service of the operator.
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Page 7: Installation
Create the Ajax account in the app following the step-by-step guide. As part of the process, you need to con rm your email and phone number. Ajax account allows to combine the roles: you can be the administrator of one hub, as well as the user of another hub. -
Page 8: Hub Installation
2. Put the hub on the lid and x it with bundled screws. Do not ip the hub when attaching vertically (for instance, on a wall). When properly xed, the Ajax logo can be read horizontally. - Page 9 The virtual rooms are used to group the connected devices. The user can create up to 50 rooms, with each device located only in one room. Without creating the room, you are not able to add devices in the Ajax app! Creating and Setting up a Room The room is created in the app using the menu Add Room.
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Page 10: Connecting Devices
To delete the room, move all the devices to other rooms using the device setup menu. Deleting the room erases all its settings. Connecting Devices The hub doesn’t support uartBridge ocBridge Plus integration modules. During the rst hub registration in the app, you will be prompted to add devices to guard the room. - Page 11 How to con gure and connect an IP camera to the Ajax security system Hub statuses Icons Icons display some of Hub Plus statuses. You can see them in the Ajax app, in the Devices menu Icons Meaning 2G connected...
- Page 12 External power external power supply Disconnected — no external power supply Connection status between the hub and Ajax Cloud: Online — the hub is connected to Ajax Cloud Connection O ine — the hub is not connected to Ajax Cloud...
- Page 13 Cellular data The hub connection status to the mobile Internet: Connected — the hub is connected to Ajax Cloud via mobile Internet Disconnected — the hub is not connected to Ajax Cloud via mobile Internet If the hub has enough funds on the account or...
- Page 14 Note that after changing the settings, you should click the Back button to save them. Avatar is a customized title image for Ajax security system. It is displayed in the hub selection menu and helps to identify the required object.
- Page 15 To change the user settings, click on opposite the user name. How the Ajax security system noti es users of alerts How to add new users to the hub Ethernet — settings for wired Internet connection.
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Page 16: Sim Card Settings
Wi-Fi — allows you to enable and disable Wi-Fi on the hub. After pressing the [i] button, the network settings are opened: DHCP / Static — selection of the type of the hub IP address to receive: dynamic or static IP Address —... - Page 17 APN, User name, and Password — settings for connecting to the Internet via a SIM card. To nd out the settings of your cellular operator, contact your provider’s support service. How to set or change APN settings in the hub Mobile data usage Incoming —...
- Page 18 Security Schedule — arming/disarming the security system by the schedule. How to create and con gure a scenario in the Ajax security system Detection Zone Test — running the detection zone test for the connected detectors. The test determines the su cient distance for the detectors to register alarms.
- Page 19 Detector Ping Interval — the frequency of connected devices polling by the hub is setting in the range of 12 to 300 s (36 s by default) Number of undelivered packets to determine connection failure — a counter of undelivered packets (8 packets by default). The time before raising the alarm by the communication loss between hub and device is calculated with the following formula: Ping interval * (number of undelivered packets + 1 correction packet).
- Page 20 General settings Time Zone Selecting the time zone in which the hub operates. It is used for scenarios by schedule. Therefore, before creating scenarios, set the correct time zone. Learn more about scenarios LED Brightness Adjustment of the hub logo LED backlight brightness . Set in the range of 1 to 10.
- Page 21 How to send an error report Advanced settings The list of advanced hub settings depends on the type of application: standard or PRO. Ajax Security System Ajax PRO PD 6662 Setting Wizard Server Connection Sirens settings...
- Page 22 Server Ping Interval (sec). Frequency of sending pings from the hub to Ajax Cloud server. It is set in the range of 10 to 300 s. The recommended default value is 60 s. Connection Failure Alarm Delay (sec). It is a delay to reduce the risk of a false alarm associated with the Ajax Cloud server connection loss.
- Page 23 85 dB at 3 meters from the sound source. Such sound power wakes up even a soundly sleeping person during a re. And you can quickly disable triggered re detectors using the Ajax app, Button, or KeyPad. Learn more System Integrity Check The System integrity check is a parameter that is responsible for checking the status of all security detectors and devices before arming.
- Page 24 Learn more Alarm Con rmation This setting is only available in PRO Ajax apps Alarm con rmation is a special event that the hub sends to the CMS and system users if several certain devices have triggered within a speci ed period of time.
- Page 25 This setting is only available in PRO Ajax apps The Ajax security system can ignore alarms or other events of devices without removing them from the system. Under certain settings, noti cations about events of a speci c device will not be sent to the CMS and security system users.
- Page 26 Alarm sending channels In this menu, channels for sending alarms and events to the central monitoring station of the security company are selected. Hub Plus can send alarms and events to the central monitoring station via Ethernet, UMTS, and Wi-Fi. We recommend that you use all communication channels at once —...
- Page 27 Monitoring Station Ping Interval — sets the period for sending test messages: from 1 minute to 24 hours. Encryption Event transmission encryption settings in the SIA protocol. AES 128-bit encryption is used. Encryption — if enabled, events and alarms transmitted to the central monitoring station in SIA format are encrypted.
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Page 28: Settings Reset
Security companies — a list of security companies in your area. The region is determined by the GPS data or the regional settings of your smartphone. User Guide — opens the Hub Plus user guide. Data Import — a menu for automatical transferring devices and settings from another hub. - Page 29 Events and Alarms Noti cations The hub noti es users of events in three ways: push noti cations, SMS and calls. Noti cations are set in the menu “Users”: Types of Event types For what it is used noti cations Arming / Noti cations in case of arming / disarming Push–...
- Page 30 Push– noti cation Push noti cation is sent by Ajax Cloud to the Ajax Security system app, if an Internet connection is available. SMS is sent to the phone number indicated by the user when registering the Ajax account.
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Page 31: Maintenance
ID or SIA protocols. Maintenance Check the operational capability of the Ajax security system on a regular basis. Clean the hub body from dust, spider webs and other contaminants as they appear. Use soft dry napkin suitable for equipment maintenance. -
Page 32: Safety Requirements
2. SmartBracket mounting panel 3. Power supply cable 4. Ethernet cable 5. Installation kit 6. GSM start package — 2 (available not in all regions) 7. User Manual Safety Requirements While installing and using the hub, follow the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety. -
Page 33: Warranty
Weight 350 g Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed accumulator. If the device does not work correctly, you should rst contact the support service —...
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