AJAX Hub 2 User Manual
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AJAX Hub 2 User Manual

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Hub User Manual
Updated June 17, 2022
Hub is a central device of the Ajax security system, coordinating the connected devices, and
interacting with the user and security company. Hub is developed only for indoor use.

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Summary of Contents for AJAX Hub 2

  • Page 1 Hub User Manual Updated June 17, 2022 Hub is a central device of the Ajax security system, coordinating the connected devices, and interacting with the user and security company. Hub is developed only for indoor use.
  • Page 2 The user can customize noti cations in the hub settings. Choose what is more convenient for you: push noti cations, SMS, or calls. If the Ajax system is connected to the central monitoring station, the alarm signal will be sent directly to it, bypassing Ajax Cloud.
  • Page 3 Up to 100 Ajax devices can be connected to the hub. The protected Jeweller radio protocol ensures reliable communication between the devices at a distance of up to 2 km in the line of sight. List of Jeweller devices Use scenarios to automate the security system and decrease the number of routine actions.

  • Page 4: Led Indication

    2. SmartBracket attachment panel. Perforated part is required for actuating the tamper in case of any attempt to dismantle the hub 3. Socket for the power supply cable 4. Socket for the Ethernet cable 5. Slot for the micro SIM 6.

  • Page 5: Connecting To The Network

    Lights up green The hub is not connected to the internet or there is no Lights up red connection with the Ajax Cloud service Lights up for 3 minutes, then blinks every 10 seconds. The No power color of the indicator depends on the number of the connected communication channels.
  • Page 6 Be careful and do not damage the tamper protecting the hub from dismantling. 2. Connect the power supply and Ethernet cables to the sockets.
  • Page 7 1 — Power Socket 2 — Ethernet socket 3 — SIM-card slot 3. Press and hold the power button for 2 seconds until the logo lights up. The hub needs approximately 2 minutes to identify the available communication channels.
  • Page 8 The bright green or white logo color indicates that the hub is connected to Ajax Cloud. If the Ethernet connection does not occur automatically, disable proxy, ltration by MAC addresses and activate the DHCP in the router settings: the hub will receive an IP address.
  • Page 9 If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the network parameters in the app. For the proper setting of the access point, username, and password, please contact the support service of the operator.
  • Page 10 Adding the hub to the Ajax app Granting access to all system functions (to display noti cations in particular) is a mandatory condition for controlling the Ajax security system via the smartphone. 1. Login into your account. 2. Open the Add Hub menu and select the way of registering: manually or step-by-step guidance.

  • Page 11: Installation

    Installation Prior to installing the hub, make sure that you have selected the optimal location: the SIM card demonstrates consistent reception, all the devices have been tested for radio communication, and the hub is hidden from direct view. The device developed only for indoor use. The hub should be reliably attached to the surface (vertical or horizontal).
  • Page 12 Do not ip the hub when attaching vertically (for instance, on a wall). When properly xed, the Ajax logo can be read horizontally. Fixing the hub on lid with screws prevents any accidental shifting of the hub and minimizes the risk of device theft.

  • Page 13: Connecting Devices

    Without creating the room, you are not able to add devices in the Ajax app. Creating and Setting Up a Room The room is created in the app using the Add Room menu. Please assign a name for the room, and optionally, attach (or make) a photo: it helps to nd the needed room in the list quickly.
  • Page 14 During the rst hub registration in the app, you will be prompted to add devices to guard the room. However, you can refuse and return to this step later. The user can add the device only when the security system is disarmed. 1.
  • Page 15 Up to 10 cameras or DVRs that support RTSP protocol can be connected to Hub. How to con gure and connect an IP camera to the Ajax security system Hub statuses Icons Icons display some of Hub statuses. You can see them in the Ajax app, in the Devices menu Icons Meaning 2G connected...
  • Page 16 SMS about an event or alarm Battery level of the device. Displayed as a percentage Battery Charge How battery charge is displayed in Ajax apps Status of the tamper that responds to hub dismantling:...
  • Page 17 Connection status between the hub and Ajax Cloud: Online — the hub is connected to Ajax Cloud Connection O ine — the hub is not connected to Ajax Cloud The hub connection status to the mobile Internet: Connected — the hub is connected to Ajax Cloud via mobile Internet Disconnected —...
  • Page 18 Connected — the hub is connected to Ajax Cloud via Ethernet Disconnected — the hub is not connected to Ajax Cloud via Ethernet Noise power level at Jeweller frequencies at the hub installation site. Average Noise (dBm) The acceptable value is –80 dBm or lower...
  • Page 19 QR code under the SmartBracket panel Settings Settings can be changed in the Ajax app 1. Go to the Devices tab 2. Select Hub from the list. 3. Go to Settings by clicking on the icon Note that after changing the settings, you should click the Back button to save them.
  • Page 20 Cellular Geofence Groups Security schedule Detection zone test Jeweller Service Monitoring Station Installers Security Companies User Guide...

  • Page 21: Settings Reset

    Data Import Unpair hub Settings Reset To return the hub to the factory default settings, switch it on, then hold the power button for 30 seconds (logo will start blinking red). At the same time, all the connected detectors, room settings and user settings will be deleted. User pro les will remain connected to the system.
  • Page 22 The hub noti es users of events in three ways: push noti cations, SMS and calls. Noti cations are set in the menu Users: Event types For what it is used Types of noti cations Loss of connection between the device and the hub Jamming Push noti cations Malfunctions...
  • Page 23 Night mode Turning on Push noti cation is sent by Ajax Cloud to the Ajax Security system app, if an Internet connection is available. SMS is sent to the phone number indicated by the user when registering the Ajax account.
  • Page 24 The hub does not notify users of opening detectors triggering in the Disarmed mode when the Chime feature is enabled and con gured. Only the sirens connected to the system notify about the opening. What is Chime How Ajax noti es users of alerts Connecting a Security Company...

  • Page 25: Maintenance

    The list of organizations connecting the Ajax system to the central monitoring station is provided in the Security Companies menu of the hub settings: Contact representatives of the company providing services in your city and negotiate on the connection. Connection to the central monitoring station (CMS) is possible via the SurGard (Contact ID), ADEMCO 685, SIA (DC-09), and other proprietary protocols.

  • Page 26: Complete Set

    Do not use any substances containing alcohol, acetone, gasoline and other active solvents for cleaning the hub. How to replace hub battery Complete Set 1. Ajax Hub 2. SmartBracket mounting panel 3. Power supply cable 4. Ethernet cable 5. Installation kit 6.

  • Page 27: Technical Speci Cations

    110 – 240 V AC, 50/60 Hz Li-Ion 2 A⋅h (up to 15 hours of autonomous operation in Accumulator unit case of inactive Ethernet connection) Energy consumption from the grid 10 W Tamper protection Radio communication protocol with Ajax devices Jeweller...
  • Page 28 Learn more 866.0 – 866.5 MHz 868.0 – 868.6 MHz 868.7 – 869.2 MHz Radio frequency band 905.0 – 926.5 MHz 915.85 – 926.5 MHz 921.0 – 922.0 MHz Depends on the region of sale. Effective radiated power 8.20 dBm / 6.60 mW (limit 25 mW) Modulation of the radio signal GFSK Up to 2,000 m (any obstacles absent)

  • Page 29: Warranty

    Compliance with standards Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed accumulator. If the device does not work correctly, you should rst contact the support service—in half of the cases, technical issues can be solved remotely.
  • Page 30 Email Subscribe...

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