Chapter 10. Troubleshooting; Calling For Technical Support - Honeywell Touchpoint Plus Technical Handbook

Chapter 10.
Problems are signalled by an error code shown on the control panel display. The error is recorded in the event log.
The error messages are explained in Ch.18. Event Codes. Note the fault numbers / messages and check them in
Ch.18 Event Codes before power-cycling the TPPL as they may not be reproducible following a system reboot.
Contact Honeywell Analytics Technical Support if an error appears repeatedly, if it cannot be cleared, or if it is not
listed in Ch.18. Event Codes.

10.1 Calling for Technical Support.

Contact Honeywell Analytics Technical Support if your problem cannot be resolved or if you need additional help. You
can find our contact details on the rear cover of this manual.
To assist the Honeywell Helpdesk in giving you technical support, it would be helpful to have the following
information ready:
• Your Company contact details and a contact name and department.
•
The system model type, i.e. Touchpoint Plus, and its Serial Number, Part Number and Firmware versions for all
Modules. These can be found on the system identification label on enclosure and under the System Information
menu option. Label on the enclosure can show initially ordered product configuration.
•
The software version found under the System Information menu option.
• Error messages and code numbers that were shown on the Event history screen and event log files.
• Details of the difficulty that you are experiencing.
•
Status of the system (Inoperative, partially operative, still functioning etc.)
To assist with the fault diagnosis you may be asked to send a copy of your event log by email.
MAN0984_Iss 4_01/19
Pt. No. 3011M5001
WARNING
Read Chapter 2 Safety and other related warnings and cautions
before carrying out any work on the gas detection systems.
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Troubleshooting
Touchpoint Plus
Technical Handbook