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Troubleshooting
Problem
Possible Reasons & Solutions
Cannot turn on
Reasons: Defective charging circuit. Defective battery.
power after
charging the
Solutions: Replace battery or charger. Try charging battery again.
battery
Lost password
Solutions:
Reasons: Buzzer and/or other alarms disabled. Bad buzzer, LED lights, or PCB.
Buzzer, LED
lights
Solutions:
inoperative
"Lamp" message
Reasons:
when power on.
Lamp alarm.
Solutions: Turn the unit off and back on. Replace UV lamp.
Reasons:
Pump failed
message. Pump
alarm.
Solutions:
If you need replacement parts, a list is available online:
https://sps.honeywell.com/us/en/products/safety/gas-and-flame-detection
AreaRAE
Call Technical Support at +1 408-952-8461 or toll-free at +1 888-723-
4800
Check under "Alarm Settings" in Programming Mode that buzzer
and/or other alarms are not turned off. Call authorized service center.
Low ion concentration inside PID lamp especially in cold environment
when first powered on. Defective PID lamp or defective circuit.
Inlet probe blocked. Direct connection to a gas outlet while the gas
value is turned off. Water trap filter sucks in water. Water trap filter too
dirty. Water condensed along the inlet probe. Bad pump or pump
circuit.
Remove the blocking objects and then press [Y/+] key to reset the
pump alarm. Replace contaminated water trap filter. Be careful not to
allow water condensation inside the unit. Replace the pump.
135
User Manual
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