Setting Up A Service Conference Call - Siemens SINUMERIK 840Di sl Function Manual

2 Maschine information
2.5 Remote access
3. You must then click on the desktop of the machine control with the mouse to
get back mouse control.
Ending a service session
4. To end the service session, click the "Leave session" button. Confirm the end
of the session by clicking Yes.
Fig. 2-45: Leave session

2.5.6 Setting up a service conference call

Description of functions
Several service employees and specialists can work together in a service session
to solve a problem. The service technician who establishes the service session first
keeps control of all functions throughout the service session. All other service
technicians can only observe what is going on. If necessary, the first service
technician can pass on and take back control to or from another service technician
within a desktop control session.
The entire session can also be passed on to a second service employee. After that,
all functions must be confirmed again by the machine operator.
Example
Participants:
•
"Service technician 1"
"Service technician 1" opens a "desktop control session" and can execute all
functions of the control.
•
"Service technician 2"
"Service technician 2" is logged on with the name "Support Assist".
"Service technicians 2" sees the same content, but cannot execute functions.
(Exception: participating in the chat)
Transferring desktop control to "service technician 2" (Support Assist)
To transfer control, click the "Sharing" button in the top right-hand corner of the
Desktop Sharing window and select "Allow to Control Remotely".
Click on the participant "Support Assist" (example):
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ePS Network Services, Function Manual (FH) - Release 12/2008
12/2008