Siemens SINUMERIK 840Di sl Function Manual page 183

12/2008
Field
Telephone
number
Remote access
Service report
Protocol
Files
© Siemens AG 2008 All Rights Reserved
ePS Network Services, Function Manual (FH) - Release 12/2008
Content
Note:
Changes to technicians and status are stored
jointly with the optional reason for the change
in the change history of the service case.
For questions relating to clarifying the fault,
the person who made original the request
can leave his/her telephone number.
If the person who made the fault help request
requires teleservices and has indicated this
on the machine HMI, a teleservice session
can be established at this point.
Note:
The session ID is automatically transferred to
the operator panel of the control from which
the request for a teleservice session was
submitted. Manual entry at the panel is not
necessary.
If the request form for the teleservice session
on the operator panel of the control is no
longer open (e.g. canceled by the machine
operator), a teleservice session will have to
be initiated.
Option for entering a service report: The
existing report can be changed as many
times as required by means of editing; this
will not be logged.
Each change to the status and technician is
logged here along with a time stamp and the
change.
Display of the files connected with the service
case for additional information. Use the
browse function to locate and add files. Click
the files once to open them in the
applications corresponding to the type of file.
Note:
Additional files from the local file system can
be linked to the service case manually using
"Add file" and saved on the ePS network
server (e.g. repair reports, pictures of the
damage).
Files can also be added and deleted as
required at a later point; this will not be
logged.
4 Organizational tasks
4.2 Service cases
Type
INPUT /
DISPLAY
(15 digits)
ACTION
DISPLAY
INPUT
(Max. 2000
characters; any
character
permissible)
DISPLAY
SELECTION
DISPLAY
ACTION
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