Service Cases - List View - Siemens SINUMERIK 840Di sl Function Manual

12/2008
Notice
Service cases are always related to a machine.
As a result, each user that has access to a machine via an ePS Network Services
Internet PC can view its service cases. If access granted to an organization is
removed, it will no longer be possible to access the service cases.

4.2.1 Service cases - List view

Description of functions
Function
Opening service case
Create service case
(manually)
Fig. 4-4: List view of service cases
Field
Date / time
Machine ID
Name
Status
Authors
Status of the
service cases
(filter)
© Siemens AG 2008 All Rights Reserved
ePS Network Services, Function Manual (FH) - Release 12/2008
Description
Opens an existing service case so it can be processed.
Manual creation of a service case. The service case is
created for the currently selected machine.
Content
Date and time when the service case was
created.
Designation of the machine from which the
service case originates or for which it was
created.
Description of the service case
Note:
If the service case has been entered at the
machine HMI or the ePS Network Services
Internet PC with the machine information, the
first 40 characters of the fault description will
be used for the designation.
When a service case is entered directly into
the organizational overview at this point, a
specific name can be assigned.
Processing status of a service case.
Technician currently assigned to a service
case (not the creator of the fault help
request)
Filtering of all service cases according to
status: Filtering is performed by clicking
"Search".
4 Organizational tasks
4.2 Service cases
Type
DISPLAY
DISPLAY
DISPLAY
DISPLAY
DISPLAY
SELECTION
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