Inter-Tel 8664 User Manual page 122

Why don't the local telephone company star codes (i.e.*82, *69, etc.) work when I use
Q8.
the Outgoing Call access code to call an outside number?
Rather than use the Outgoing Call access code to obtain an outside line, you must dial
A8.
a Select Line Group number before you can use the star codes. For example, if your
system is using the default Select Line Group numbers, you would have to dial 92001
to access that line. Once you have dial tone, you can dial the star code and the num-
ber.
Why can't I use ASR to enter my e-mail password?
Q9.
To prevent others from overhearing your password, you must enter it using the dial-
A9.
pad buttons on your endpoint. See
your e-mail password if E-Mail Reader is enabled for your mailbox.
If my e-mail password expires for my e-mail client and I have to change it, do I also
Q10.
have to update it for my mailbox?
Yes. Whenever you change your e-mail password, you will be prompted to update it
A10.
for E-Mail Reader. See
password.
Why don't I have e-mail and fax messages in my mailbox?
Q11.
If your mailbox is the standard voice mailbox (see
A11.
mail and fax messages in your mailbox. To receive these types of messages, E-Mail
Reader must be enabled for your mailbox. Check with your voice mail administrator
to see if E-Mail Reader is enabled for your mailbox.
Why do I get the wrong response when I try to complete a task by saying a command?
Q12.
Several things affect the system's response to voice commands. One reason the sys-
A12.
tem may not be responding to voice commands is that Automatic Speech Recognition
(ASR) may not be enabled on your system. If your system's voice prompts do not
include the option to "say" a command, then ASR is not enabled. See
additional guidelines for using ASR.
Why can't I use the Agent Help or Record-a-Call features?
Q13.
If your endpoint is configured to use peer-to-peer (P2P) audio, you will not be able to
A13.
use the Agent Help and Record-A-Call features when you are on a P2P call. To deter-
mine if your endpoint is configured to use P2P audio, consult your system administra-
tor.
Are accessories available for the Model 8664, 8665, and 8668 endpoints?
Q14.
Yes, accessories such as belt clips, chargers, and headsets are available from the Inter-
A14.
Tel CommSource
accessories.
108
page 95
page 95 for additional information about entering your e-mail
®
division. Contact your local authorized Inter-Tel provider to order
for additional information about entering
page 20), you will not receive e-
®
Inter-Tel Model 8664/8665/8668 User Guide
page 23 for