Using Directories; Telephone Directory; Agent Help - Inter-Tel 8664 User Manual

U D
SING IRECTORIES
With directories, you can use the dialpad to find names and numbers. You can then
use the directory information to make calls, access features, or leave voice mail mes-
sages. There are two types of system directories:
•
Telephone directory: Search for and connect to contacts or access features.
•
Voice Mail directory: Search for voice mail contacts and leave voice mail mes-
sages. (See

Telephone Directory

There are three subdirectories available in the Telephone directory:
•
Intercom: Find (and dial) intercom extensions.
•
Outside: Find (and dial) outside numbers listed in the company directory.
•
Feature: Find (and activate) system features.
The Telephone directory uses one of two search methods to find contacts or features:
Intelligent Directory Search (IDS) or Basic Search (see
tial name with the dialpad buttons to search for a contact or feature. You can then con-
tact the person or access the feature by dialing the number or pressing a button.
NOTE:
The search method used for your system (IDS or Basic) depends on your soft-
ware version.
Intelligent Directory Search (IDS)
IDS simplifies searching for entries in a directory by allowing you to press a dialpad
button once rather than several times to enter a character. As you enter characters,
IDS displays the entry that best matches the characters entered (see the following
examples).
NOTE:
The Intercom directory may display two similar entries, one without an asterisk
and one with an asterisk ("John Smith" and "*John Smith"). The entry without an aster-
isk is a primary extension; the entry with an asterisk is a secondary extension.
INTERCOM DIRECTORY
*JOHN SMITH
67890
®
Inter-Tel Model 8664/8665/8668 User Guide
page 80.)
FEATURE DIRECTORY

AGENT HELP

375
page 79). Enter a full or par-
OUTSIDE DIRECTORY
EEE_STORE
4809619000
77